Hotel - Novotel Brisbane
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Novotel Hotel

Novotel Brisbane Hotel

200 Creek Street 
4000  BRISBANE
AUSTRALIA

2,541 reviews
TripAdvisor Rating Based on 2,541 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Breakfast buffet

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide

  • 296 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Cordless telephone
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Brisbane

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,541 reviews
James5851 2017/05/29
« Top Hotel »

Hotel was great with helpful staff & facilities were very good. The two dinners we had were top quality & compliments to the chef. Breakfast was also a high standard. If you want an easy walk to the city it may not be were you would stay as bit of a hike in particular coming back up the hill. Overall enjoyed the stay & the food was great.

jeffreycl2017 2017/05/28
« Good business hotel »

I always choose to stay at the Novotel Brisbane when in town; its just right for our infrequent visits in respect of the quality vs. value equation. Staff continue to be welcoming and helpful. The room was ideal and quality of food good. After hours room service menu could be improved..

annettet738 2017/04/20
« Good but issues still not resolved »

Stayed here on several occasions but this time left a pair of sunglasses in the room and a glasses case. When I rang up when I got home to ask the hotel to keep them for me they had apparently mysteriously disappeared. Despite several calls and promises to call me back I am still waking for a response a week later. Very disappointed with the service.

Operations M, General Manager at Novotel Brisbane, responded to this review

Hi annettet738, Thank you for taking the time to review Novotel Brisbane. Please let me apologise for the fact that our follow up in relation to your sunglasses did not meet you expectation. I have investigated this issue with our Front Office Manager Claire, who I understand is working with our Housekeeping team to quickly rectify this issue as quickly as possible. Thank you for your patience annettet738. With kind regards Kayte Staraj

Noelleen 2017/04/12
« Fantastic »

Fantastic experience, the staff were amazing. I arrived at 1000am and of course I didn't expect my room to be available. So reception called me at 1145 to say I could have my room. SO GOOD. We had a welcome drink and the room was just beautiful and very comfortable. My friend forgot her toothbrush an they promptly delivered one. The breakfast was amazing. The coffee machine stopped working and the staff went and made me a cappuccino from the coffee shop. Fabulous service

Claire L, Front Office Manager at Novotel Brisbane, responded to this review

Dear Noelleen Thank-you very much for your lovely review on Novotel Brisbane. I will make sure your comments are passed onto the staff Kind Regards Claire Looser Front Office Manager

r0nr2017 2017/04/04
« Nice and comfortable »

Great place to stay. Conveniently located and easy onsite parking. Room amenities are modern and clean. Staff at reception were not so helpful this time. I made 4 phone calls and each time the phone rang out.

Operations M, General Manager at Novotel Brisbane, responded to this review

Dear r0nr2017, Thank you for taking the time to review your recent stay at Novotel Brisbane and I am delighted to hear that you enjoyed the majority of your stay. I do apologies that your calls went unanswered when trying to contact reception; I can imaging this was very frustrating. At times the reception team do get very busy and find it difficult to manage the guests in front of them and the phones at the same time. Please rest assured I have passed this feedback on to our Front Office Manager to manage with her team. We hope to welcome you back again soon r0nr2017. Kind regards Kayte Staraj

sarsdow 2017/03/22
« Excellent hotel for business »

Excellent business hotel, great options for food, great restaurant menu with heaps of healthy options. Great option to have a VIP drinks for business travellers. It was great to meet other people at the hotel.

Operations M, General Manager at Novotel Brisbane, responded to this review

Dear sarsdow, We very much appreciate your comments regarding your stay at Novotel Brisbane. We are delighted you enjoyed all aspects of your stay and we truly look forward to welcoming you back again soon. Sincerely, Kayte Staraj General Manager

christinatF2973PL 2017/02/11
« Nice clean hotel great staff »

Nice hotel, clean rooms, nice accommodation it was overall a great staff the only let down was the room service the food wasn't very nice my husband and son ate in the room but left there food because they couldn't eat it

Operations M, General Manager at Novotel Brisbane, responded to this review

Dear christinatF2973PL, We appreciate you taking the time to offer feedback on your recent stay at Novotel Brisbane. We are glad that you enjoyed most aspects of your stay, however we do apologies that your room service was not up to the usual high standard. Please rest assured I will pass on your comments to the kitchen team. We hope you will visit again soon Kind regards Kayte Staraj

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