Novotel Darwin Atrium hotel

"Enjoyed our Break in Darwin"

28th February 2013, Newcastle, Australia

Very happy with position of Motel with easy walk along Main Street and down to harbour. Happy with our breakfast with good variety. Ate three evening meals .Overall happy with food except for one tough steak. Stayed for eight nights. Found all staff pleasant and helpful. Had problem with refrigerator which took a couple of days to have replaced. We were on top floor with small balcony in spacious room with kitchenette, with good view of harbour. Would stay again. Lots of variety of hotels and restaurants within walking distance to eat out at. Cinema situated around corner. Outdoor pool was small but adequate

"Business Trip"

12th February 2013, JasonRoberts1978, Sydney, Australia

Overall was happy with the hotel. Good location close to everything in the CBD, Staff were always pleasent and greeted you with a "Hello". My only criticism would be with housekeeping it appeared the floor of my room was never vacummed in the whole week i was there as i looked at the same crumbs all week. The mould on the bathroom ceiling was out of control, there is a memo in the room about mould and that it is an issue with the humidity it also states that housekeeping is on top of it, but when it has drip marks down the walls from the roof it is at least a month old and they are not on top of it. The only other issue i had was my hot tap in the shower came off in my hand one morning i told reception and they said they will be straight on to it. 2 days later when i checked out it still hadnt been fixed i had mentioned it again. It was a little annoying as i knew i could fix it if i had a screw and screwdriver in 1 minute. Overall i would stay again but if it was for a week maybe not.

Management responseDear JasonRoberts1978,Thank you for reviewing our hotel. Your feedback in regards to the room has been discussed with our maintenance manager for action to follow up. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.For your comments in regards to our staffs, I have passed this on to the team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to see you in Darwin again.Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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"Great views, sound sleep, friencly, helpful staff"

11th February 2013, Gypsy961, Katherine, Australia

Atrium hotel is a good central location in Darwin. I was upgraded to a suite due to the length of stay and I am a club member. Great views and a sound sleep. Staff were very helpful and friendly. Great service Novatel Darwin Atrium.

Management responseDear Gypsy961,Thank you for reviewing our hotel and the positive comments! I am delighted that you have enjoyed your stay and the location of the hotel.We wish to see you again in Darwin soon!Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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"Mixed"

2nd February 2013, Postiepat20, Surfers Paradise, Australia

Understand the hotel was undergoing a staged refurbishment , however a large unsightly patch of paint was peeling from the wall in the 2nd bedroom of the 2 bed apartment we were placed in on level 1. Things like this can be overlooked as long as the room is clean and everything functional however on this occasion it was not. The vacuuming wasn't done properly and remote controls were missing or did not contain batteries, Balcony was also very tired and dirty. Had the staff at this establishment not been so professional this review would have been totally negative. The gentleman at the front arranged for us to be moved to a refurbished room, Diane and Angela from housekeeping ensured that the room was up to scratch in every way. Nikita had only been with Novotel Darwin for a week but we were impressed with her knowledge of the menus and her exceptional

Management responseDear Postiepat20,Thank you for reviewing our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your feedback in regards to the room has been discussed with our maintenance manager and executive housekeeper for action to follow up. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.On the other hand, thank you for your positive comments to our team. I will share the comment with out team and I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we wish to welcome you back at our hotel soon.Kind regards,Jacky CheungRooms Division ManagerNovotel Darwin Atrium
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"novotel darwin - ashley"

27th January 2013, mert-evavalley, Batchelor NT

only two cups for three guests. only tea and coffee - no other alternatives otherwise very good. Service was excellent and check in and out done in seconds. very impressed. beds very comfortable and air conditioning was excellent also. The bar was quick in their service and very friendly and polite.All areas very clean including entrance, room, lifts and bar etc.Felt very spoilt staying here. Have stayed at other hotels in Sydney and Melbourne and was very happy with their service and amenities etc but this hotel outshone the east coast hotels.

"Overnight only"

20th January 2013, Mornington VIC

A short visit to Darwin and stayed at the Novotel for the first time.The rate was great and it included their buffet breakfast which was better than average.The hotel room was large, quiet, clean and cool.I will stay again on a future trip if I can get around the same room rates.Bobby

Management responseDear Traveler,Thank you for reviewing our hotel! I am pleased that you have enjoyed your stay and breakfast with us! We look forward to welcome you back at Novotel Darwin.Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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"Excellent Hotel"

11th January 2013, Dili, Timor-Leste

Novotel at the Esplanada in Darwin is well located, surrounded by park where many do exercise. The sea view is excellent and in the evening you can enjoy a variety of drinks at the bar. Yet, its very humble building reinforces beauty and trust. Regardless of holiday or business, this Novotel is the way to go.