Novotel Darwin Atrium hotel

"Overnighter"

23rd May 2012, Katherine-ite, Katherine, Australia

Location of this hotel is great - I've stayed many times, but not for a couple of years. Hotel reception staff don't smile and extend bare minimum of friendliness. Airconditioner rattled loudly so couldn't leave it on. Room service staff were extremely friendly but dinner was stone cold when it arrived. Overall I felt the hotel needs a shake up of staff and bedding quality lags behind others. Overall it felt a bit "tired" and I would rather stay elsewhere.

"Great Stay at Novatel"

22nd May 2012, victraveller_2012, Lakes Entrance, Australia

We had a one night stay at the Novatel in Darwin, room was roomy, clean and beautiful view of the water. Staff were very friendly and helpful

"Good location but service needs to be improved"

21st May 2012, Simon_B_London_UK, London

Location is great. Hotel is a bit old. Room is comfortable and spacious. Room service and restaurant service is very slow.

"Superb location and friendly staff"

19th May 2012, lovelycouple_sg, Singapore

The hotel is just a few minutes walk from restaurants, shopping mall and convenient stores. We find the Front Desk staff helpful and knowledgeable. The hotel could look into using smaller bath towels which are easier for guest to use and for them to maintain( to ensure it is spotless).We will certainly stay in this hotel again when we visit Darwin! :)

"No complaints!"

10th May 2012, Sydney, Australia

We stayed at this hotel for 4 nights and had a lovely time. The room was modern and had a separate lounge area with a fabulous view of the harbour from the window seat. The hotel's location is excellent; central to everything Darwin city has to offer. The staff were pleasant and helpful at all times - we needed to print off some e-mails and fax some things and it was all done quickly and without any fuss. We dined in the restaurant one night, which was as good as any of the others we dined at in Darwin, (just don't bother with dessert!). The entree and mains were delicious. The foyer area of the hotel needs a bit of modernising, but I assume that is next on the renovation agenda.Overall, we had no complaints. We would be happy to stay there again.

"Slightly Neglected"

3rd May 2012, darkstorm, Melbourne, Australia

Very dissapointing in this day and age that a very large chain hotel does not even pick up channel 10 let alone any digital channels, and channel 9 was fairly bad quality and barely watchable. I think this says a lot about the hotel, it starts with the TV and then you notice a lot of other things are a bit neglected. Not bad enough that we were uncomfortable, just a little dissapointed that you could see potential with a bit of an upgrade. At this stage you would not pay a lot of money to stay here, and we were lucky we got a good discount with the accomodation club we were in.

"Nice refurbished room"

1st May 2012, John-Sharon-EXOTIQ, Alice Springs, Australia

Stayed 2 nights...queen bed in a newly refurbished room. Spacious room with bedroom at entry, then bathroom and small living room with sofa and tv. Unusual layout but spacious. Bedroom area not air conditioned, relying on air from living area. Worked ok.

"Peaceful stay,Restarant a real surprise"

26th April 2012, Leylandbros, Sydney, Australia

The room was small but recently renovated. The bed was comfortable. The pool was rather small but we often had the pool to ourselves. The biggest surprise was the restaurant. The food was surprisingly delicious. The seafood ( which Darwin is renowned for ) was amazing! We tried some of there new dishes - the banana, coconut and chocolate spring rolls were simple but worth having every night.

"Novotel Darwin"

23rd April 2012, Boblaus, Sydney, Australia

Rooms were OK clean etc. breakfast was just OK but we had just come from Bali where the breakfast was fantastic. Dinner was excellent. I would stay again at this hotel but not for breakfast.

"Hotel stay"

22nd April 2012, Dougp76, Melbourne, Australia

Best Dinner of barramundi ever eaten.Room was remarkably clean. Amenities forst rate.Room was was very quiet at night. Breakfast was first rate and plenty of it. Staff were courtious and helpful at all times. A very pleasant stay indeed.

Management responseDear Traveller,Thank you for stay at Novotel Darwin Atrium and your positive feedback in regards to our restaurant and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsJacky CheungRooms Division Manager
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"Darwin Novetel"

22nd April 2012, EdMac77, Kununurra, Australia

We were upgraded to a superior room with a view of the ocean - very nice. The rooms have been renovated since we had last stayed and were very nice, roomy, comfortable. Pool area needs to be upgraded though.

Management responseDear EdMac77,Thank you for stay at Novotel Darwin Atrium and your positive feedback.We are pleased to hear that you like our newly refurbished room and the great view of the Esplanade. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsJacky CheungRooms Division Manager
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"Not quite what I was expecting"

10th April 2012, Sonia H, Brisbane, Australia

We had a brief stop in Darwin following a family holiday in Darwin. The Novotel Darwin Atrium Accor hotel's staff were friendly and accommodating to us. The staff were helpful, and welcomed us at a very early hour of the morning due to our flight time. The 2 bedroom room was adequate and had a fridge and microwave facilities. The balcony was very small with no furnishings. The lobby area was very tired, including seating that is faded, worn and outdated. Not what I expected from an Accor property. The pool area also needs some attention, very basic. For a town where you are unable to swim in the beautiful clear waters, I would have expected the pool area to be a central feature to this hotel.

"BETTER THEN LAST TIME"

4th April 2012, Darwin

My stay this time was a lot better then the stay last time. The staff are fantastic and the meal in the resturant was just beautiful. The room was much better then last time I stayed as it was refurbished. I would reccommend this hotel but I would only tell friends to stay in the refurbished rooms.

"Darwin Holiday"

15th March 2012, Yulara

Thanks for a great holiday stay! Hotel under renovation for even a better stay. Good value for money and prime location. Need to do some more work on the menu. All in all thanks.

Management responseDear Traveller,Thank you for stay at Novotel Darwin Atrium and your positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsJacky CheungRooms Division Manager
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"Needs a facelift"

15th March 2012, Canberra, Australia

The Novotel Atrium is in a great location and the staff were friendly and very helpful. The hotel is in desperate need of a facelift, I found the rooms and the pool area very tired and run-down.

Management responseDear Traveller,Thank you for staying with us at Novotel Darwin Atrium. Thank you for your feedback and we will certainly share the compliment with our team in regards to the service.In regards to the product, the hotel is going through a multi-million dollars refurbishment program and is due to finish with the next few weeks. The refurbishment will bring the hotel experience to the next level with complete renovation to our guest rooms, painting, bathroom and up to date equipments. Again, thank you for your feedback and we will welcome you back at our hotel again.Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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"Why do you force me to do this?"

14th March 2012, Vanløse, Denmark

Access to the hotel hindered by road works in front of the building. Otherwise it is insulting that you require me to fill out this section!!

"Novotel Atrium Darwin"

7th March 2012, Melbourne, Australia

Had just been repainted and a very strong led based smell even in the room so check if there is or has been any recent renervations.Genreraly old and tired and dated but comftable enough.resturant food was of good quality.Breakfast over priced.

"Good hotel, well located, helpful staff"

7th March 2012, chewat, robertson

Have stayed here several times. Good standards, close to centre of Darwin, on the Esplanade. Comfortable and well set up for the business traveller. Really good value in the wet season, average in the dry season.

"It would of been easier to remove all the bar stuff and bar the phone"

1st March 2012, Tennant Creek, Australia

I was not happy I had to present my credit card for the room upon my arrival And that they was going to take $200 out Strait away and it would take at least three days to put back in. Once ther was confirmation nothing was used in the room as in the room service. So I ennded up having to pay $100 deposit in cash, I ask for them to remove all the stuff from my room amd even bar the phone as I had my mobile and own Internet connection but they refused and would not do it. Why could they no just remove all the bar stuff and other incidentals and bar the phone. And why does it take three or more days to pay back a deposit when it is paid to the hotel strait away. That isn't right

Management responseDear Traveller,Thank you for choosing to stay with us at the Novotel Darwin Atrium and your feedback in regards to method of payment for guarantee the room. We will take your suggestion on board when reviewing our policy, however, majority of Australian hotels have similar policy with method of payment and cash deposit/credit card pre-authorisation for guarantee rooms.Once again, we appreciate your valuable feedback and please do not hesitate to contact the hotel if you need further clarification on this matter.Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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"The Atrium Darwin"

26th February 2012, Melbourne, Australia

We enjoyed a restful stay in clean and comfortable surroundings. The service was great and the staff friendly and helpful. Thank you to the Novotel Darwin Atrium for a wonderful stay - Just what we needed.

"Great Spot"

25th February 2012, Melbourne, Australia

The hotel is on the front and only a short walk to lots of lively bars and restaurants.We got upgraded to a 2 bed apartment which was fantastic................................

"Brialliant customised service"

24th February 2012, Melbourne, Australia

We thoroughly enjoyed our stay at the Novotel Darwin. After arriving during the night we were looked after while we waited for a room to become available eary - and we were given an upgrade!Thank you so much.

"never again"

22nd February 2012, Sydney, Australia

My worst stay in DarwinI have stayed at the Novotel before and found it ok, but this time was the trip from hell. Upon a very early arrival (0520hrs) i was offered a room to sleep in until my room was ready for $100.00, glady accepted and didnt get a wink of sleep due to the jackhammers breaking up the concrete on the building site next door. Later that day i went to check into the new room and was told i had been upgraded to the same room, i asked for a room on the other side of the building to get away fro the construction. Nice room on 4th floor but i didnt know the 3rd floor was undergoing refurbishment. All day long the sounds of drills going through the walls directly underneath me, i rang (1400hrs) and asked to be changed to a different room and was told they would cease within 30 minutes and i would get a call back within 10 minutes. 2 hours later the drills were still going and i never got a call. The lifts are slow and crazy and i would not suggest the Novotel to anyone whilst the construction work next door is continuing. I wish i had stayed at the Medina now

Management responseDear Traveller, Thank you for staying at the Novotel Darwin Atrium. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is going through a refurbishment at the moment to update decor and equipment in our guest rooms and public areas, hence the disturbance occurred during your stay. However, the refurbishment is due to finish within the next few weeks and we are doing our very best to keep the disturbance to the minimal for our guests. Typically, our hotels have a reputation of providing some of the best service and accommodation in the industry. I am sorry that in this instance we fell short of providing this experience.I sincerely hope we will be given the opportunity of welcoming you back to one of our hotels in the future, where we are able to extend to you the high level of service we strive to offer all of our guests. Thanks again for your feedback and please contact me directly for reservation for your next stay. Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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"A great choise in Darwin"

15th February 2012, Darwin, Australia

I saty at this Novotel regularly and is my choise hotel in Darwin. Rooms have recently had an upgrade and the bed was one of the most comfortable hotel beds I have ever slept in.Great location in CBD and good service by a great Novotel team.

"Novatel Darwin"

15th February 2012, Sydney, Australia

The rooms were in need of renovation.Room 202 was etremely noisy due to construction work next door & the sliding door to the balcony fell off.Moved to room 226 & found air conditioner in main beroom noisy & carpet trim around bottom of the walls was coming un glued.

Management responseDear Traveller,Thank you for taking the time to tell us about your experience at the Novotel Atrium Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I have passed the complaint on to our Maintenance Team for action to follow up. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsJacky CheungRooms Division ManagerNovotel Darwin Atrium
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