Hotel address2 rue Hector Malot
How to reach the hotelGPS :N 48° 50' 43.36'' E 2° 22' 31.09''
Contact the hotel
- Tel. (+33)1/44676000
- Fax. (+33)1/44676060
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Novotel Paris Gare de Lyon - hotel reviews in Paris
Hotel code: 1735
Accorhotels.com customer reviews in partnership with TripAdvisor
"Another excellent Novotel"
21st September 2013, aclubmember, Essex
All that one has come to expect of a Novotel, here situated within a stones throw of the newly refurbished side entrance to the Gareth de Lyon. Not a picturesque area in itself but having good travel connections by metro, bus and Seine. We liked the service at dinner and being able to boil our own eggs at breakfast. The swimming pool was a great plus though might be susceptible to overcrowding.
18th September 2013, Komododad, Atlanta, Georgia, USA
Overall nice hotel. Excellent staff and check in. Breakfast is a reasonable deal. Pool was a wonderful addition for my kids and I at the end of busy day. Rooms plenty large for my family of four. Train station right next door, just make sure you exit at the right place. We ended walking all the way around Gare Du Lyon to find the hotel after a long day to get to Paris. I have a very favorable opinion of the value in the Accor properties and this one in particular.View management response »
Management responseDear Guest, You took the time to give your feedback about your stay in my hotel. My teams and I thank you for those warm comments and we are really pleased to read that the whole family enjoyed our services. We hope to welcome you again at Novotel Paris Gare de Lyon. Yours sincerely,Jean-Jacques Bruyand, General Manager
"Bad service...well it's Paris, but surprising in a Novotel"
17th September 2013, G-braklfslfgs, Beijing, China
I shared the below comments with the GM, Mr. Bruyand, who gave me a OK satisfactory answer.Since I am a kid, I have been to Accor group hotels a lot when travelling to France or Germany, even sometimes in Korea. Never been disappointed. That the quality of the Novotel Gare de Lyon and especially the service was bad surprised me even more.- Terrible service and bossy staff attitude at the restaurant during breakfast,- Pathetic I don't care attitude of some front desk staff when asking for information,- swimming pool area is unhygienic- bed sheet with a cigarette hole (you must be kidding now)If you wish to stay at a Novotel in Paris still, I would advise the Tour Eiffel one...location is different, but had a good experience back in 2009.Paris is known for terrible service and arrogant staff attitude. Did expect Novotel to circumvent this.
"Great Hotel - Place not that great"
4th September 2013, ptmaItaly, Lyon
Room was little for 4 person but enough for 1 night stayService was great and person always customer orientredWe arrived in the morning 9.30 left the luggage at the concierge, and visit Paris.We went bck the hotel in the late evening and the surrounding of the train station was not I reccomend for a Family trip.Nevertheless once we were 50 meters from the hotel we felt safe again again because "Hotel Guard"
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.