ibis Chur 2 stars

Customer review rating (ALL Rating) 4.2/5 717 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Air-conditioned rooms

  • Underground car park (chargeable) and 24 hour reception

  • Family rooms up to 4 people

  • Free Wi-Fi throughout the hotel

  • Ideal accessibility. The hotel is close to the A13 motorway.

Our accommodation(s)

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Hotel location

ibis Chur

Richtstrasse 19
7000 CHUR
Switzerland

GPS:46.846023, 9.512218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  717 reviews

TripAdvisor Rating  4.0/5  469 reviews

Staff very helpful close to bus stop well ocated

Customer review rating 4.5/5

Bruce P. Couples - Confirmed reviews ALL

Got what we expected Very helpful staff Good for short term stay

Dear Mr. P., Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff to be very helpful and that our location, close to the bus stop, suited your needs well. Ensuring our guests have a comfortable and convenient stay is our top priority, and we're pleased that we were able to meet your expectations during your short-term visit. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back in the future. Best regards, Thiru Sriranjan Resident Manager

Not worth to be part of All Accor...ruins the image

Customer review rating 3.0/5

Georgi A. Families - Confirmed reviews ALL

Heating in the room was poor. The room was located on a floor inaccessible by elevator. The staff was rude

Dear Mr. A. Thank you for taking the time to tell us about your experience at the ibis Chur. I sincerely apologize for the behavior of our staff during check-in. This is of course not the level of service that we normally offer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Best regards, Thiru Sriranjan Resident Manager

Simple and efficient service, product quite outdated

Customer review rating 4.5/5

Nknk Families - Confirmed reviews ALL

/Smooth booking process, information flow impeccable, friendly and relaxed staff. Breakfast simple and relaxed. Garage parking very convenient. We stayed for one night on a family occasion, everything met our expectations. 9/10 only because the product is rather worn out (rooms) - good that the renovation is planned for next year :-)

Dear Ms. K., Thank you very much for your detailed review of your stay with us. We are extremely pleased that you enjoyed our Hotel and your expectations were met. Your comments about our staff and their performance were forwarded to the concerned persons and they are more than happy to read their service was memorable enough for you to mention it in the review. We are all excited about the upcoming renovation of the Hotel and hope you visit us again very soon to enjoy the fresh renovated hotel. Again thank you very much for your comments and for having chosen us as your host in Chur! Kind Regards, Fernanda Jimenez

Close to Bus Stop, fast food outlets, reasonably close to train station.

Customer review rating 3.5/5

Roy B. Families - Confirmed reviews ALL

Difficult to take cases up four flights of winding narrow stairs 5 floors lift goes to 3rd floor, no higher.. Single beds a little bit uncomfortable. Breakfast very good. Reception check in and check out very good. Nice room albeit a little cramped.

Good morning Mr B. Thank you very much for your nice review. Unfortunately the elevator can not reach the tow floors at the top since the shape of the building does not allow it. We will give our best to offer a comfortable bed next time. Best regards Hotel Ibis Chur

Interesting situation at the breakfast buffet

Customer review rating 1.5/5

Peter V. Families - Confirmed reviews ALL

Interesting situation at the breakfast buffet. The responsible lady seems to bring forward the old products (cheese etc.) for the guests in order to keep the fresh ones for the employees having breakfast after the guests. And when the chef is present she cleans the tables, otherwise not. We only once had a similar experience at another IBIS (in Hamburg, years ago), where a kitchen employee used up all the hot water at the coffee machine to prewarm her cup, leaving the guests without hot water. May you should better supervise your people or choose people who are intrinsically motivated?

Dear Dr V., Thank you for taking the time to tell us about your experience at the ibis Chur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We only serve fresh products for the guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiru Sriranjan(Resident manager)

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Other web-users rate our hotel

  • 450 reviews 8.4/10 Location
  • 671 reviews 6.1/10 Room
  • 464 reviews 8.9/10 Service
  • 12 reviews 9.5/10 WiFi
  • 325 reviews 4.7/10 Comfort
  • 294 reviews 6.5/10 Breakfast
  • 256 reviews 6.6/10 Cleanliness
  • 112 reviews 4.5/10 Vibe

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