Hotel - Novotel Sharm El Sheikh
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Novotel Hotel

Novotel Sharm El Sheikh Hotel

Naama Bay 
32  SHARM EL SHEIKH
EGYPT

1,554 reviews
TripAdvisor Rating Based on 1,554 reviews
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Select your dates 50.00 USD
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Outdoor playground for children
  • OPHIRA
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Outdoor playground for children
  • Clay tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Glass bottom boat (Paying)
    • Pedal boat (Paying)
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center (Paying)
    • Wind surfing facilities
  • Other sports activities
    • Darts
    • Karting facilities
    • Squash court (Paying, Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours

Business services

  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 382 rooms
  • 20 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 6 family rooms
  • 40 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Web TV
    • Crib on request
    • TV room service ordering
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Our customer reviews for Novotel Sharm El Sheikh

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,554 reviews

Mohammad A 2014/10/21
« Unfortunately this is Novotel »

The worse check in hotel across my life. Useless front reception Not deliver their promises Unclean food and resturant A lot of complains from guests to the hotel reception in both location " beach and palm

Mohamed M, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review

Dear Mohammad A, Thank you very much for the time you spend to write your valuable comments regarding your recent stay at Novotel Sharm El Sheikh Resort and the efforts you took to share your views with us. For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world this is essential. I am sorry the hotel experience was not up to your satisfaction. Therefore I have discussed all your respective comments into details with our management team. Who I can assure you, has taken the necessary measures to ensure that those comments are rectified. Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation. Thank you once again for your feedback and I look forward to welcoming you once again at Novotel Sharm El Sheikh Resort in the soonest future. Best Regards, Mohamed Mansour h1715-rd@accor.com

Thamir A 2014/08/09
« Almost Destroyed my Vacation »

several complains were placed to Front Desk and Front Desk Manager, i did get a verbal apology and an offer to comp lunch or dinner "which cost only20 Euros" and a free shuttle to the airport. issues are: 1. 888 is forwarded to Reception rather than a dedicated team. 2. took 1:30 Hours to provide power plugs. 3. Air Conditioning takes at least 2 hours of closed doors and coolest level to keep the room acceptable. 4. ُToilet Light not working and dangling by wire. 5. One day i came back after a full day outside to find room door open and no cleaning has been done. Please clean room was left outside and no feedback from reception despite being asked 3 times. 6. almost all dishes and plate are greasy and have stains, have to personally wash it before using. 7. asked to be forwarded to room service by operator to order dinner and his reply was that he will send them to me. after explaining twice what i wanted he promised a call back by them, 30 minutes passed and still no calls. 8. Security staff attitude in general is not up to expectations, with dis-respectful way of asking your room number in the hotel, despite that you are already half way thru the resort. also when picked up by a local dive center, security wont let the transportation enter the premises and i have to walk all the way to the street. on one occasion the security asked the dive resort staff to state his name, my name, my room number and where he was taking me for no obvious reason. 9. last day at the resort, i passed by reception to arrange transportation, reception pointed me towards a desk located outside in the sun and asked me to wait for that employee to come and take my order rather that dealing with it himself. 10. SPA is not part of the hotel and is run by a 3rd party company where you have to pay them directly and cannot charge it to the room. Spa employee had to follow me all the way to my room to get my credit card and pay for the service. 11.asked to be moved to a beach side room rather than a garden side room and the reply by front office was "Why?", till i left i was not replied to with availability. now on the up side, here are some people that i need to thank for trying to make my stay the best they could 1. Front Desk Manager Mr. Abdel Shakoor & Supervisor Mima 2. Mr. Mostafa, manager of the Spa. 3. Mr. Mohammed, Security Supervisor. 4. the security staff that crosses the street with me and stops traffic as the resort is located on 2 sides of a road.

Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review

Dear Mr.Thamir A, Thank you very much for the time you spend to write your valuable comments regarding your recent stay at Novotel Sharm El Sheikh Resort and the efforts you took to share your views with us. It was my pleasure meeting with you during your stay and listen to all your respective comments, Your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive. I am sorry the hotel experience was not up to your satisfaction. Therefore I have discussed all your respective comments into details with our management team. Who I can assure you, has taken the necessary measures to ensure that those comments are rectified. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Ehab Abdel Shakoor Front Office manager H1715-rd@accor.com

Luis L 2014/05/01
« Security failure »

During one of my scuba diving daily trips (april 13th, 2014, room 4210), my in room safety box was open and all my money and jewlery was stolen. Outside my room was a camera, that could not identify anybody because that day, was pointing to the another direction. The hotel management requested me to avoid the involvement of the police but anyway I file a report and gave a 3 hour stament with interragation to the egyptian tourist pólice, so the investigation is on at the moment. I am certain that this was not the first time that similar situation occured. The pool area have plenty of mosquitos, so definetey you need a pretty good insect repelent. To be fair with the hotel, the staff was nice.

JohnHE8390IQ 2014/02/02
« Novotel high standards »

Excellent Hotel but spoilt, if you stay in the Palm Wing, by a long walk crossing a dual main road to get to the Beach wing where all the main Restaurants are for breakfast etc and access to the beach. Rooms are spacious and comfortable. Staff very helpful and food good overall.

Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review

Dear JohnHE8390IQ, Thank you for posting review on trip advisor about your experience at Novotel Sharm El Sheikh We are thrilled to learn that your enjoyed your stay at Novotel Sharm El Sheikh and that we succeeded to make your stay a true memorable one. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you back at Novotel Sharm El Sheikh Resort. Best Regards, Ehab Abdel Shakoor Front Office manager H1715-rd@accor.com

Abdulrhman A 2013/11/05
« my opinion »

in genaral the stay with the hotel was not bad , but there is some vital point should be taking care of : 1- no internet wireless connection on rooms . 2- the air-condition was very poor . 3- the floor inside the room was dirty . 4- the smell of the room was very bad because of the wood furniture . 5- no bar tender staff on the beach . 6- the bed cover was very old thanx

Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review

Dear Abdulrhman A, Thank you very much for the time you spend to write your valuable comments regarding your recent stay at Novotel Sharm El Sheikh Resort and the efforts you took to share your views with us. For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world this is essential. I am sorry the hotel experience was not up to your satisfaction. Therefore I have discussed all your respective comments into details with our management team. Who I can assure you, has taken the necessary measures to ensure that those comments are rectified. Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation. Thank you once again for your feedback and I look forward to welcoming you once again at Novotel Sharm El Sheikh Resort in the soonest future. Best Regards, Ehab Abdel Shakoor Front Office manager H1715-rd@accor.com

Yusuf R 2013/10/16
« EXCELLENT »

An enjoyable stay worth every penny. Highly Recommendable. excellent location,service & cleanliness. A very relaxing environment, Fantastic hospitality , customized services which caters to individual requirements .

Ehab A, Manager at Hotel Novotel Sharm El Sheikh, responded to this review

Dear Yusuf R, First of all, I would like to thank you very much for taking the time to write a review about your stay at The Novotel Resort Sharm El Sheikh. We are thrilled to learn that your enjoyed your stay at Novotel Sharm El Sheikh and that we succeeded to make your stay a true memorable one. We will share your valuable comments with the entire team. Once again thank you very much for choosing the Novotel Resorts as destination for your holiday, and we are looking forward to welcoming you again and again. Best Regards, Mohamed Mansour Asst. Front Office Manager h1715-fo@accor.com

SingerHS 2013/09/06
« Novotel sharm el sheikh have the best bakery in all sharm resorts I have been in »

In spite of all this , I am very sorry to mention that I have stayed in Novotel Cairo el Borg on 10/8/2013 and in Mercure Dahab on 29/08/2103 and finally in Novotel Sharm el sheikh on 1/09/2013 but unfortunately nothing credited to my LE club accor account although I have called Novotel Cairo Elborg more than once ( eman and Mohamed ) but Mohamed insists that the stay is credited to my account and I asked Mercure Dahab Assist. Front Office Manager to add this stay but unfortunately nothing was added It is completely a different system other than Hilton system that the stay is credited maximum 3 days after departure

Dyandays 2013/06/25
« Welcome to Egypt »

We stayed here for 4 nights!! Amazing hotel, it's huge! Rooms are big. Near to the beach. Variety in breakfast and dinner. Room cleaned. Staff in reception is very friendly. The spa was really nice. Bad service in the restaurant/beach waiting for 2h for food because they were always forgetting and always trying to keep with our change, oh well welcome to Egypt! The wifi was only available in the pool. In the room there were no sheets only thick bedcover!! It was so hot!!! And the AC makes you sick! Should have more entertainment like the other hotels. It's a very good place in general.

Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review

Dear Dyandays, Thank you for choosing Novotel Sharm El Sheikh Resort for your recent holiday, and for posting review on trip advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests. We are delighted to learn that you have enjoyed your stay with us and that we have succeeded to make your holiday a memorable one. Your comments have been taken into consideration and communicated to the Management Team. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests. Thank you once again for your feedback and we look forward to welcoming you back at Novotel Sharm El Sheikh Resort. Best Regards, Ehab Abdel Shakoor Front Office manager H1715-rd@accor.com

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Select your dates 50.00 USD