Mercure Budapest Buda Hotel

"Our experience"

23rd May 2012, Neatsb

While we found this hotel to be in a good location, the floor we were on was very shabby, and our room also.

"Mercure Budapest"

17th May 2012, mocove, Walferdange, Luxembourg

Budapest is a very affordable city and staying at the Mercure was a treat. The resteraunt was wonderful; we ate there every night. The air conditioning in the room was not adequate and it was in the 80's during our trip. The wifi was free and the signal was strong.

"GREAT HOTEL IN A WONDERFUL TOWN"

31st March 2012, Zwijndrecht, Belgium

Carpet in common areas such as restaurant may be refurbished. The hotel location is very convenient next to a major metro station and a tramway stop almost within 100 metres. Good view on the castle district.

Management responseDear Valued Guest,Thank you for taking the time to tell us about your experience at Hotel Mercure Budapest Buda. We greatly appreciate your comments regarding our location. We consider ourselves to be fortunate as the fundamentals of the hotel are particularly good. One of the main railway stations as well as the nearest metro stop is only 100 metres from the hotel, and if you want to get to the castle district area which is part of the World Heritage Sites you needn't have to walk more than 10 minutes. I was pleased to see you generally enjoyed your stay with us. Our goal is to provide a totally satisfying experience to each and every person who visits our property. Thank you again for taking the time to post all of your thoughts and I do hope we get to cater to your needs again in the future.Kind Regards,A.Nagy
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"Review"

26th March 2012, Szeged

- staff: helpful & polite- coffee bar: was difficult to get a not cold mineral water. Coffee was fine- metro station: 3 mins by walk- check-in/out: quite quick- wi-fi: OK- room: comfortable and even good for working- for me was easy to get there

Management responseDear Valued Guest,Thank you so much for your positive review of Hotel Mercure Budapest Buda. It is always a pleasure to share positive feedback with our associates. We are delighted you enjoyed your stay and had an opportunity to experience our many facilities. We hope to have an opportunity to welcome you back to our hotel in the not too distant future.Best regardsA. Nagy
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"Mercure Buda Hotel"

14th March 2012, darlington

I have stayed at this hotel many times in the past and will continue to use it in the future. Location is convenient for Metro No 2. The staff are very helpful and polite. Rooms are clean, comfortable and quiet. Overall the hotel offers very good value for money for a 4* hotel in Budapest.

Management responseDear Trip Advisor Member...Thank you for sharing your experience with us! It sounds like you had several wonderful "Budapest" visits! I greatly appreciate the compliments on the location, cleanliness and staff! I'm so pleased to learn that our service team exceeded your expectations! I will be sure to share your comments with the entire team! Thank you for your business and we do hope to have the opportunity to welcome you back in the very near future!Best regards,
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"Super hotel in super city"

3rd February 2012, Vilnius

It was my first visit to Budapest, City is fantastic, night view from Pest to Gellert, Parlament and Castle - unbelieveable. My overnight stay in Mercure was so perfect - clean room, comfortable bed, free bottle of water, tea, coffee, teapot. Location is great for travellers who came with railway as it just 3 min walk from station. Supermarket on the back of hotel, beautiful park in front. Highly reccomend this hotel.

Management responseDear Valued Guest,Thank you for taking the time to share your feedback with us! I was pleased to read that you had a perfect stay in Mercure Budapest Buda.We greatly appreciate your recommendation and your comments on the room. I will share your comliments with my entire team!Our hotel has an excellent location and we are very proud of it : metro, bus, tram stops nearby and to get to the castle district area - part of the World Heritage Sites – it’s a 10 minutes walk through a nice green park. Thank you for staying with us and we hope to see you again soon! Warm wishes, Aniko NagyGeneral Manager
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"Good value for money"

2nd February 2012, Ekaterinburg

Hotel disposed near railway station,that very conveniently for trips.Very kind and helpfull staffand nice view to notable place.I think , rooms need light renovation. Some noisly because of tram.Good value for money

Management responseDear Valued Guest,Thank you for taking the time to share your feedback with us! I'm so pleased to learn that your time with us in Budapest was enjoyable. The nearest metro stop is really a few steps from the hotel and to visit the the historical Castle District is just a 10 minutes walk. I greatly appreciate your feedback on the value for price paid as well as the compliments on the staff, I can assure you I will share your comments with my entire team! We hope to have the opportunity to welcome you again soon! Best wishes, Aniko NagyGeneral Manager
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"for business only"

14th January 2012, Los Angeles, California, USA

Over all not a bad place for the value if you are just on business. Not the best location if for leisure. If they offered breakfast at these room prices it would be much better. Rooms were clean and Bathrooms had shower only. Very close to trolly and train station so there is some street noise at night.

Management responseDear Valued Guest,Thank you for sharing your experience with us! I greatly appreciate your feedback on the value for price paid as well as the compliment on the cleanliness of your room. In my opinion we are a reasonably priced hotel offering good value and services, and apart of our excellent location - to visit the historical Castle District you needn’t to walk more than 10 minutes - this is the major reason why most travellers put their votes to us. Our rooms are equipped for our clients wishes and supplied with all the modern conveniences. A quick note on the bathrooms... we have rooms with bathtub. Regarding the noise coming from the streets we can not keep it away completely as we are a city hotel, but the air is all day fresh, and the wiev from the windows to the Buda Hills is simply wonderful. Many thanks once again for your comments and for the positive nature of your review. I do hope we get to cater to your needs again in the not too distant future. Best regards,Peter ParaczkyGeneral Manager
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"Avoid the pre-authorisation of your credit card"

7th January 2012, London

I decided to stay at this hotel as a group of friends had already booked rooms there for the New Year festivities.The deal on the website for a three night stay was very good for a hotel of this standard.The hotel is less than five minutes walk from Budapest Deli station, but would benefit from some signage as it was difficult to work out which way to go when I reached the surface from the Metro line.Checking in was painful as the receptionist was far more interested in acting as a tour guide that checking people in. Eventually a second receptionist appeared and the check in process was fairly quick.At check in, I was asked for my credit card to pre-authorise any expenditure put down to my room. As I was going to eat there on New Years Eve, I agreed to this. I had a similar experience at Mercure Bratislava, which worked very well.When I came to check out, I asked for the cancellation slip for my pre-authorisation and was told that they had to inform their bank to cancel it and could not do it then as the bank wasn't open. I had no option other than to accept this and will be emailing the hotel for them to confirm that the pre-authorisation has actually been cancelled.This is totally unacceptable and brings discredit to the Mercure brand. A system must be set up allowing for these pre-authorisations to be cancelled at the time of checking out. If this is not possible, they should stop doing this.The staff varied from the very polite to the downright objectionable. One member of staff accused a friend of having had too much to drink when he complained about a WiFi fault. He was stone cold sober at the time.The room was very good, apart from the toliet seat that broke.In view of the problems with checking in, the inability to cancel a pre-authorisation and the rudeness of the staff to a friend, I am unable to recommend this hotel. Spend a little more and stay at a hotel that understands customer service

Management responseDear Valued Guest,Thank you for taking time to provide feedback on your recent stay at the Hotel Mercure Budapest Buda. I am sincerely disappointed to hear of the challenges you experienced – please accept my apology. I can assure you this is not a Mecure standard – we take pride in our award winning customer service and understand the importance of attention being given to the smallest details that make the biggest difference. Guest feedback is of paramount importance and on this occasion provides management with an opportunity to consult on the points you have raised. Again, I thank you for advising of your comments via this online channel. I hope that we get the chance to replace your negative experiences with far more favourable ones in the future at some stage. Should you be willing to give us another chance please do contact me directly and I will ensure your next stay is a much more pleasing one.Best regards,Peter ParaczkyGeneral Manager
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"Review"

8th October 2011, Stockholm, Sweden

It was not possible to lock the safe, even after contacting the reception. Obviously, they believed that I could not handle it. If this was the case, I would have expected some assistance. But I am convinced that it did not work, because I followed the instructions on the safe. The climate in my room was not good = too warm. It was not possible to get cold air from the ventilation system. The explanation I got was that the cooling system is switched of when the outside temperature is below 15 C. The outside temperature during daytime was 28 C, and I don´t think it was as low as 15 C during nighttime.

"Not satisfied"

18th September 2011, Budapest, Hungary

too expensive for the services, not satisfiedBreakfast: no person to see that other customer do not take food by hand My wife who escorted me push the movie button by mistake and even if not watching the movies charged.Privilege room very small.

Management responseDear Tripadvisor Member...Thank you for taking the time to post your comments on Trip Advisor. I appreciate your comments regarding prices, however I do also note we are certainly price comparable with other 4 star hotels in the Budapest Market. In my opinion we are a reasonably priced hotel offering good value and services, and apart of our excellent location this is the major reason why most travellers put their votes to us. Our rooms are very comfortable and supplied with all the modern conveniences, not to speak about privilege rooms that can cater anybody's needs (double bed, coffee-tea making facilities, LCD TV, rain shower, special setup in the bathroom, bathrobes, slippers...). Unfortunately the usage of Pay Tv is not complementary in Hotel Mercure Budapest Buda yet, but the user's guide can be found in each room and you just have to follow the on-screen instructions. Regarding the breakfast our restaurant is well supplied with ample cutlery and crockery and as I’m informed most of the guests use them regularly. Again, I thank you for advising of your comments via this online channel and hope that we can one day replace your slightly negative experience with that of a much more favourable one.Best regards,Peter ParaczkyGeneral Manager
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"Good business hotel"

3rd September 2011, Warsaw

The quality/price is very good. Location is also not bad in fact. The only problem I see is, unreliable internet connection. When it works, the speed is good, but quite frequently, the internet stops working.

Management responseDear Tripadvisor member,The team at Hotel Mercure Budapest Buda were delighted to accommodate you on your recent stay in Budapest and appreciate the time you have taken to provide us with your valuable comments. We are very proud of our high speed wi-fi internet service wich can be used not only in the public areas of the hotel but in the rooms as well, and from 1. January we offer it our guests on comlimentary basis. Certainly we have doubled the speed of the WIFi since mid September. We look forward to welcoming you back to our property in the near future.Best regards,Peter ParaczkyGeneral Manager
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"Park somewhere else :)"

8th August 2011, Krakow

Price for parking is a bit expensive (16 EUR per night), otherwise excellent hotel. Room is very nice, clean. As an Accor loyalty card holder I got a nice summer deal (stay 3 nights, pay only 2) and premium room. The location is nice, but Budapest is really big, so you have to use public transport to get to sights. You can also walk to the castle, the walk is quite nice.

Management responseDear Trip Advisor Member.... Thank you for sharing your feedback with us! I was very pleased to hear that you enjoyed your experience with us! We greatly appreciate your comments regarding our location and the price and cleanliness of your room. We consider ourselves to be fortunate as the fundamentals of the hotel are particularly good. One of the main railway stations as well as the nearest metro stop is only 100 metres from the hotel, and if you want to get to the castle district area which is part of the World Heritage Sites you needn’t have to walk more than 10 minutes. In my opinion we are a reasonably priced hotel offering good value and service in the heart of Budapest, this is the major reason why most travellers put their votes to us. Our rooms are equipped for our clients wishes and the business floor caters the most sophisticated needs. We are very proud of the level of the cleanliness and services, and our strict standars are a great assistance for us. Thank you for your loyality and we hope to have the opportunity to welcome you ( and your car ) back again very soon!Warm wishes,Peter ParaczkyGeneral Manager
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"Great budget hotel"

29th June 2011, Silver Spring, MD

The restaurant is great. Rooms were large (compared to other European hotels) although not incredibly clean. The floors were gross. The location of the hotel was fantastic. Across the street from a park, walking distance to the castle district and to the metro into Pest. If you can overlook the dirty floors, I'd highly recommend!

Management responseDear Accor traveller from Silver SpringThank you for sharing your comments with us! I'm happy to hear that generally you enjoyed your staying with us. Yes, our hotel has excellent location and we are very proud of it. One of the main railway stations as well as the nearest metro stop is only 100 metres from the hotel, there are a lot of bus and tramstops in the near, and if you want to get to the castle district area which is part of the World Heritage Sites you needn’t have to walk more than 10 minutes through a nice green park. Our rooms are not only large but supplied with all the modern conveniences, have great view to the Buda Hills, but if you insist on luxury while beeing far away from home our privilege rooms definitely will cater your most sophisticated needs ( double bed, coffee-tea making facilities, complimentary water, LCD TV, rain shower, special amenities in the bathroom, bathrobes, slippers, beautifull carpets...). The supliment for this extra comfort really just a small sum, but the experience you receive is unpayable and can make your holiday unforgetable. For further information please, consult Accorhotels.com. Thanks again for your comments. Our team will continue to work on improving the hotel for the enjoyment of future visitors.Best wishes,Peter ParaczkyGeneral Manager
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"satisfaction with Mercure Budapest Buda Hotel"

14th June 2011, Bratislava

I was satisfied with the location of the hotel, friendly staff and a professional approach, quality service and room amenities for business purposes. The price corresponds to quality services. I can recommend this hotel.

Management responseDear Sirs,Thank you very much for your stay, and extremly big thank for your recommend! Our staff is always at your disposal, we are keen to help you all the time. I can suggest you to check at your next arrival our new restarant choices, which is already visible in the check in area as well. Ou location is one of our best benefit, we are central, close to the public transportation points, close to the world heritage part, Budavár Castle, and very easy to reach us from the direction Vienna by car.Thank you again!Best regards,Peter ParaczkyGeneral Manager
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