Mercure Budapest Buda Hotel

"good value"

13th January 2013, royprops, Chichester, United Kingdom

We have stayed in Budapest 5 times and had stayed at this hotel once before and tried other hotels this is the best value hotel i have stayed in Budapest. No tea or coffee in rooms unless you upgrade your room. The tram service into the centre of Budapest is very good, did not have to wait more than 5 minutes. I will book this hotel again for christmas markets

Management responseDear royprops,Thanks for the great feedback. I am really pleased we were able to meet (and hopefully exceed) your expectations. I appreciate everything you said and hope we get to cater to your needs when you are on holiday in Budapest again soon.Best regards,A. Nagy
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"Top Notch!"

22nd November 2012, wairs, Singapore, Singapore

I was very impressed with Mecure Buda Hotel. The lady who served me and my boyfriend was extremely kind and helpful. She provided us will all the necessary tourist information on arrival (including maps, guide books, etc) and we didn't even ask for it. She even recommended a place for us to buy breakfast because she said herself that the hotel breakfast was expensive. Overall service was top notch!The room was great as well. Was very clean, the bed was very comfortable, the room was warm and toasty on a cold day, and most importantly the toilet was clean and provided us the necessary toiletries.Absolutely no complaints! (Oh, and the lobby has a great mural of Buda and Pest :))

Management responseDear wairs,Thank you for taking the time to fill out the feedback section on Trip Advisor. It is always extremely pleasing to read positive comments about our hotel. We greatly appreciate that you chose to stay with us at Hotel Mercure Budapest Buda. Once again, thank you for the positive feedback and for taking the time to write about us. We look forward to having an opportunity to be of service to you in the future.Best regards,A. Nagy
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"HOTEL NEEDS FRESHENING UP"

25th October 2012, louigi1011, Nieuwerkerk aan den Ijssel, The Netherlands

From the outside and in the lobby nothing seems to be wrong with the hotel Mercure Buda. That changes once you enter your room. It is clearly oldfashioned, with dark brown wooden panneling and a non-descript carpet on the floor of which you can see that numerous guest have already used it. Than there is the tramnoise; right underneath my window, somehow, the Budapest trams manege to make a scraping noise which keeps you awake. I cannot complain, however, as the hotel tells you not to open the window. I wanted to sleep with open windows (and turned off the airco). They have renewed the bathroom, but there is still this oldfashioned bath, which makes taking a shower rather dangerous and difficult, instread of a decent shower and (at least in room 433) there was from time to time a slightly sweetish smell as if the toilet didn't work properly. The smell was not bad enough to ask for another room, however.

Management responseDear louigi1011,We appreciated the time and the care you took to evaluate our hotel. We are terrible sorry that the noise of the neighbouring railway station caused discomfort for you. Providing comfortable rooms is very important for us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very anxious to share with our guests our Privilege Level rooms that can cater the most sophisticated needs as well (comfortable double bed, coffee-tea making facilities, LCD TV, rain shower, luxury amenities in the bathroom, bathrobes, slippers...) and the supliment for this extra comfort is just a small sum I think. Looking forward to welcoming you again in the near future.Best regards,A. Nagy
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"Tranzit unrecommanding hotel"

31st August 2012, mkijhnbjyugvytfc, Iasi, Romania

Personall hostile, without a smile. I paid 150 euro guarantee for rooms although morning I saw few people in my situation, probably because I am romanian? In the reservation conditions did not write anything about warranty.

"general review"

4th July 2012

Hotel is very close to the palace within walking distance. It is also very close to the metro but the parking is quite expensive, $16 euro/day. Breakfast is good with different variety. In general it is good value for the price,

Management responseDear Valued Guest,I am glad to see you had a positive experience. We are really proud of our prime location in Budapest and it certainly brings many guests to our hotel as a result. I trust you will choose Hotel Mercure Budapest Buda again if your business needs bring you back to our beautiful capital in the future. Again thanks for taking the time to use TripAdvisor to share your thoughts.Best regardsA. Nagy
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"Value for money"

11th June 2012, Etten-Leur

Good hotel which is quite near to the city centre. Rooms are small but clean.Too bad airco was not working. Breakfast was perfect.Price - quality ratio is very good indeed.

Management responseDear Customer,Thank you very much for your stay and comments. Our unique location is an important advatege which brings close the historical stories to our clients. Not only the the Budavár Castle, the Fischerman’s Bastion, the National Gallery are easy to reach from here, even on foot by 15 minutes, all the city is nearby to see around from here because the underground is only 200 meters to us.Thank you again for your comment.Best regards,A. Nagy
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"good hotel but carefull about credit card authorization"

2nd June 2012

Generally this hotel is in a quite place and little for away from the city center. Good atmosphere and clean hotel. Problem what we faced in the hotel is : we have booked this hotel using our credit card, so on arrival the receptionist took our credit card and checked and he was also authorizing it. After an hour I got an e mail from my bank informing that this hotel has charged some thousands of HUF using my card. I got shocked and called the reception - the answer I got was " this is just a deposit amount" . It really very bad, because you must ask the customer before you charge anything on my card, even its for deposit - still they should ask me. I dont understand what is this deposit, I made the whole stay payment a week earlier, before using our service - is this is not an deposit? Then I talked with the reception - they told its normal deposit , we dont charge u anything if you dont use any of our additional services like mini bar etc., At the end, before checking out I asked again to cancel the deposit amount because we have not used any additional s. What the receptionist told me is " he will do this cancellation later" . I still dont know weather my deposit is cancelled or not? . According to me this is not correct, the management of the must take some action against this. They have to ask the customer and then take the deposit, but not just like that. I could have paid the deposit in cash. You know , the whole 3 days I was thinking what will happen with my credit card, how much more they will charge.....such things. You can not enjoy the tour if things like this happens in hotel.I hope after reading this review this hotel will change its deposit policies and make easier for tourists to enjoy their stay. Otherwise people of this hotel were friendly.Greetings to all readersPrasanna

Management responseDear Prasana,I really do appreciate the positive nature of your feedback and was happy to read that you had generally a good experience while staying with us. Our goal is to provide a totally satisfying experience to each and every person who stays at Hotel Mercure Budapeast Buda and the international Mercure standards are great assistance for us. We take pride in our award winning customer service and understand the importance of attention being given to the smallest details that make the biggest difference. Regarding credit card authorization I have to tell you this is a common procedure in quality hotels all over the world. Authorization means that, while the money has not actually been paid to the merchant yet, your available credit is reduced by the amount of the authorization, so that the credit is set aside and cannot be spent at another merchant. Naturally after checking-out we always inform the card issuing bank in order to unlock the reserved amount. Certainly those who don’t have a credit card can leave cash deposit as well. Thanks again for taking the time to post your thoughts on Trip Advisor and for choosing Hotel Mercure Budapest Buda for your needs in Budapest.Regards,A. Nagy
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"Our experience"

23rd May 2012, Neatsb

While we found this hotel to be in a good location, the floor we were on was very shabby, and our room also.

Management responseDear Neatsb,Thank you for taking the time to share your feedback with us! We are very pleased that you have selected our property when visiting our great city! Sorry your stay wasn't 100% to your satisfaction - but I do hope we get to accommodate you again one day. We of course value our location as one of the leading selling points for Hotel Mercure Budapest Buda. We are very fortunate to have spacious accommodations with nice view, part of which have been recently refurbished in a modern style that is reflective of the Mercure brand. Though we are working tirelessly to ensure that all of our accommodations exceed our brand standards in terms of conditions, it does sound as you may have experienced one of our few standard rooms which were designed in the 90's when "minimalist" was the style of choice. However our newly renovated privilege rooms are simply beautifull, very well supplied (double bed, coffee-tea making facilities, LCD TV, rain shower, luxurious amenities in the bathroom, bathrobes, slippers...) and the supliment for the extra comfort and treatment just a small sum.Once again, thank you for taking the time to share your observations.Best regards,A. Nagy
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"Mercure Budapest"

17th May 2012, mocove, Walferdange, Luxembourg

Budapest is a very affordable city and staying at the Mercure was a treat. The resteraunt was wonderful; we ate there every night. The air conditioning in the room was not adequate and it was in the 80's during our trip. The wifi was free and the signal was strong.

Management responseDear mocove,Many thanks for your comments and thank you for taking the time to post your thoughts on Trip Advisor. I was pleased to see you enjoyed your stay while attending a function in the city. Sorry about the air conditioning issues - will certainly take your comments on board. Again, thanks for your positive comments and for choosing Hotel Mercure Budapest Buda for your needs.Regards,A. Nagy
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"GREAT HOTEL IN A WONDERFUL TOWN"

31st March 2012, Zwijndrecht, Belgium

Carpet in common areas such as restaurant may be refurbished. The hotel location is very convenient next to a major metro station and a tramway stop almost within 100 metres. Good view on the castle district.

Management responseDear Valued Guest,Thank you for taking the time to tell us about your experience at Hotel Mercure Budapest Buda. We greatly appreciate your comments regarding our location. We consider ourselves to be fortunate as the fundamentals of the hotel are particularly good. One of the main railway stations as well as the nearest metro stop is only 100 metres from the hotel, and if you want to get to the castle district area which is part of the World Heritage Sites you needn't have to walk more than 10 minutes. I was pleased to see you generally enjoyed your stay with us. Our goal is to provide a totally satisfying experience to each and every person who visits our property. Thank you again for taking the time to post all of your thoughts and I do hope we get to cater to your needs again in the future.Kind Regards,A.Nagy
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"Review"

26th March 2012, Szeged

- staff: helpful & polite- coffee bar: was difficult to get a not cold mineral water. Coffee was fine- metro station: 3 mins by walk- check-in/out: quite quick- wi-fi: OK- room: comfortable and even good for working- for me was easy to get there

Management responseDear Valued Guest,Thank you so much for your positive review of Hotel Mercure Budapest Buda. It is always a pleasure to share positive feedback with our associates. We are delighted you enjoyed your stay and had an opportunity to experience our many facilities. We hope to have an opportunity to welcome you back to our hotel in the not too distant future.Best regardsA. Nagy
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"Mercure Buda Hotel"

14th March 2012, darlington

I have stayed at this hotel many times in the past and will continue to use it in the future. Location is convenient for Metro No 2. The staff are very helpful and polite. Rooms are clean, comfortable and quiet. Overall the hotel offers very good value for money for a 4* hotel in Budapest.

Management responseDear Trip Advisor Member...Thank you for sharing your experience with us! It sounds like you had several wonderful "Budapest" visits! I greatly appreciate the compliments on the location, cleanliness and staff! I'm so pleased to learn that our service team exceeded your expectations! I will be sure to share your comments with the entire team! Thank you for your business and we do hope to have the opportunity to welcome you back in the very near future!Best regards,
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"Super hotel in super city"

3rd February 2012, Vilnius

It was my first visit to Budapest, City is fantastic, night view from Pest to Gellert, Parlament and Castle - unbelieveable. My overnight stay in Mercure was so perfect - clean room, comfortable bed, free bottle of water, tea, coffee, teapot. Location is great for travellers who came with railway as it just 3 min walk from station. Supermarket on the back of hotel, beautiful park in front. Highly reccomend this hotel.

Management responseDear Valued Guest,Thank you for taking the time to share your feedback with us! I was pleased to read that you had a perfect stay in Mercure Budapest Buda.We greatly appreciate your recommendation and your comments on the room. I will share your comliments with my entire team!Our hotel has an excellent location and we are very proud of it : metro, bus, tram stops nearby and to get to the castle district area - part of the World Heritage Sites – it’s a 10 minutes walk through a nice green park. Thank you for staying with us and we hope to see you again soon! Warm wishes, Aniko NagyGeneral Manager
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"Good value for money"

2nd February 2012, Ekaterinburg

Hotel disposed near railway station,that very conveniently for trips.Very kind and helpfull staffand nice view to notable place.I think , rooms need light renovation. Some noisly because of tram.Good value for money

Management responseDear Valued Guest,Thank you for taking the time to share your feedback with us! I'm so pleased to learn that your time with us in Budapest was enjoyable. The nearest metro stop is really a few steps from the hotel and to visit the the historical Castle District is just a 10 minutes walk. I greatly appreciate your feedback on the value for price paid as well as the compliments on the staff, I can assure you I will share your comments with my entire team! We hope to have the opportunity to welcome you again soon! Best wishes, Aniko NagyGeneral Manager
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"for business only"

14th January 2012, Los Angeles, California, USA

Over all not a bad place for the value if you are just on business. Not the best location if for leisure. If they offered breakfast at these room prices it would be much better. Rooms were clean and Bathrooms had shower only. Very close to trolly and train station so there is some street noise at night.

Management responseDear Valued Guest,Thank you for sharing your experience with us! I greatly appreciate your feedback on the value for price paid as well as the compliment on the cleanliness of your room. In my opinion we are a reasonably priced hotel offering good value and services, and apart of our excellent location - to visit the historical Castle District you needn’t to walk more than 10 minutes - this is the major reason why most travellers put their votes to us. Our rooms are equipped for our clients wishes and supplied with all the modern conveniences. A quick note on the bathrooms... we have rooms with bathtub. Regarding the noise coming from the streets we can not keep it away completely as we are a city hotel, but the air is all day fresh, and the wiev from the windows to the Buda Hills is simply wonderful. Many thanks once again for your comments and for the positive nature of your review. I do hope we get to cater to your needs again in the not too distant future. Best regards,Peter ParaczkyGeneral Manager
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"Avoid the pre-authorisation of your credit card"

7th January 2012, London

I decided to stay at this hotel as a group of friends had already booked rooms there for the New Year festivities.The deal on the website for a three night stay was very good for a hotel of this standard.The hotel is less than five minutes walk from Budapest Deli station, but would benefit from some signage as it was difficult to work out which way to go when I reached the surface from the Metro line.Checking in was painful as the receptionist was far more interested in acting as a tour guide that checking people in. Eventually a second receptionist appeared and the check in process was fairly quick.At check in, I was asked for my credit card to pre-authorise any expenditure put down to my room. As I was going to eat there on New Years Eve, I agreed to this. I had a similar experience at Mercure Bratislava, which worked very well.When I came to check out, I asked for the cancellation slip for my pre-authorisation and was told that they had to inform their bank to cancel it and could not do it then as the bank wasn't open. I had no option other than to accept this and will be emailing the hotel for them to confirm that the pre-authorisation has actually been cancelled.This is totally unacceptable and brings discredit to the Mercure brand. A system must be set up allowing for these pre-authorisations to be cancelled at the time of checking out. If this is not possible, they should stop doing this.The staff varied from the very polite to the downright objectionable. One member of staff accused a friend of having had too much to drink when he complained about a WiFi fault. He was stone cold sober at the time.The room was very good, apart from the toliet seat that broke.In view of the problems with checking in, the inability to cancel a pre-authorisation and the rudeness of the staff to a friend, I am unable to recommend this hotel. Spend a little more and stay at a hotel that understands customer service

Management responseDear Valued Guest,Thank you for taking time to provide feedback on your recent stay at the Hotel Mercure Budapest Buda. I am sincerely disappointed to hear of the challenges you experienced – please accept my apology. I can assure you this is not a Mecure standard – we take pride in our award winning customer service and understand the importance of attention being given to the smallest details that make the biggest difference. Guest feedback is of paramount importance and on this occasion provides management with an opportunity to consult on the points you have raised. Again, I thank you for advising of your comments via this online channel. I hope that we get the chance to replace your negative experiences with far more favourable ones in the future at some stage. Should you be willing to give us another chance please do contact me directly and I will ensure your next stay is a much more pleasing one.Best regards,Peter ParaczkyGeneral Manager
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