Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 500 reviews

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Novotel Sydney Brighton Beach - Image 1
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Novotel Sydney Brighton Beach - Image 4
Cnr Grand Pde and Princess St, 2216 SYDNEY, Australia

Description

Hotel extras

  • All of our spacious rooms include balconies

  • Outdoor pool now open to all ages

  • Newly opened restaurant for buffet breakfast and bar open

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Our accommodation(s)

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Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

GPS:-33.960121, 151.156433

Telephone
Fax +61 2 9556 5119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

A signature buffet breakfast served 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  500 reviews

TripAdvisor Rating  3.5/5  2,378 reviews

Families not welcome

TripAdvisor rating 1.0/5

Janet M TripAdvisor review

It was disappointing to see children/teenagers being treated unfairly over Easter by not being allowed to use a warm pool and instead the warm indoor pool was left unoccupied whilst guests who weren't 18 had to swim in a cold pool where even the outdoor spa wasn't heated. Alternatively they could sit in their rooms feeling disappointed as in the past they always had access to the indoor pool. Age doesn't determine responsibility. Management were only interested in making excuses. Parents also didn't enjoy the indoor pool as they needed to supervise their children around the outdoor pool. No winners!

DO BETTER

TripAdvisor rating 1.0/5

Kim Khong H Solo travel - TripAdvisor review

Our stay at this hotel was mediocre. We are rating this place 3 stars. The buffet food was great and the place was stunning. Those are the main things that gave the 3 stars. The pool was a big let down for our family though. Although it t was beautiful, it wasn’t heated at all. The pool that was heated was an indoor pool , which was reserved for adults. My kids weren’t able to enjoy a nice, warm swim because the water was freezing. Do you want your guests to freeze it to death? I don’t think so. So, to anyone who is planning to bring their kids here, please don’t or they are going to freeze to death because of the stupid policy that only allows adults into the heated pool. Do better Novotel. We wouldn’t stay here again until if it weren’t for the cold pool. Thanks for reading.

Dear Kim Khong H, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations due to the weather outdoor pool being cold; please allow me to express my sincerest apologies. I also wanted to thank you for bringing this to my attention personally at the gym and acknowledging the information available on the booking platform is current, transparent and accurate advising our guests Indoor pool is adults only being a Gym facility. I will certainly pass on your compliments to our Restaurant team and rest of the hotel team about the place being stunning after refurbishments. We hope you will give us the opportunity to better serve you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Good stay. Staff very friendly.

Customer review rating 5.0/5

Valda Couples - Confirmed reviews ALL

We love staying at Novotel Le sands. Always enjoyed our stay. This time was Just disappointing that our bed sheets had blood on them. Not good.

Dear Valda, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that I have also shared your feedback with our Housekeeping Manager to share with our sheet's suppliers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. As always, thank you for your loyalty. Sincerely, Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Room 929

TripAdvisor rating 1.0/5

expectantcustomer Solo travel - TripAdvisor review

A joke. I have just flown 23 hours over 11 hours of timezone difference. I booked this hotel for 2 days of getting over some of the jetlag. Which means sleeping at rather unusual times. So quiet.....is ESSENTIAL. WHAT HAVE I GOT? Power hammers drilling through concrete and vibrating the whole structure of the building. Sleep.....yes when they stop drilling. Not when I want it. I told them this at check in. I just got a sorry.

Dear Expectantcustomer, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Please be advised that transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, welcome letters are sent prior to arrival by way of gentle reminder. Would you be kind enough to contact me so I can further investigation your experience with us and the standard of customer service you received? We welcome guests feedback and we endeavor to mitigate any issues raised during your stay. I look forward to hearing from you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach h1656-gr@accor.com 02 9556 5111

Not the best service, construction noise, confused reception staff

TripAdvisor rating 2.0/5

ROD G TripAdvisor review

Where do I begin, overpriced parking, staff confused about booking breakfast - booked us in when we did not want and then when we did ask to be booked in, they did not, construction noise starting at 7.10am when the notice given says 8am, (the manager said should have been 9am) renovations going on for last 18 months, charged food to our room when we were not in the hotel at the time, arguing with Manager when checking out about the overcharging - he was aggressive and could not believe that these were not our charges - luckily I paid with my debit card for all the times we ate at the hotel, so I had all my receipts and had to show him these, went down to me telling him to check his CCTV in the car park that would show us leaving at 8am (when the charge was at 8.30am that day) - I have never experienced being charged in this way (may have something to do with no proof needed of room number when ordering - so anyone can just say any room number when ordering!) - we paid for extra hours on checkout day till 4pm - construction noise started again at 7.30am - so I sent an email to duty manager (who replied and said she would pass it on to the duty manager for that day), when checking out, I told the manager that I was still waiting for his reply to my noise complaint from 7.30am, he says to me that he only started at 3pm - no apology, just dismissed (to the prior manager's credit - re the noise the day before, she gave us 3 free days parking) - no acknowledgement for water being cutoff for 4-5 hours on the Tuesday being the 1st working day after Easter - they sent a notice on the day water was cut calling it an emergency that was planned for between 11am and 3 pm that just happens to be between checkout and check in times - I expect this was planned, expecting that the water would be back on at 3pm, my daughter used the toilet only to find no water at around 3.30pm - contacted manager, she said should be on - assured me she was informed it was on, then discovered our room phone was faulty, so she sent maintenance who fixed it (someone had turned the ringer off) - only thing, the guy she sent stank of alcohol (it was by then 4.30pm on the Tuesday after Easter Monday - so he must have had a big weekend and maybe some at lunch) - i told manager at checkout on 3 April (the aggressive one) - that we won't be back - he showed no reaction (so did not care)- this was our 2nd stay at this hotel - as we last stayed Easter 2023 - definitely avoid - on the good side, the hotel cleaners are friendly and the breakfast is good and the room we stayed in while very nice, had no drawers for packing away clothes - we stayed 5 days 29/3/24 to 3/4/24

Dear 172Rodg, I hope this response finds you well. Thank you kindly for taking the time to deliver us with this insight from your recent stay at Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Your comments and thoughts are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Furthermore, Would you be kind enough to reach out to me to further discuss your recent stay as I wasn’t able to identify your reservation? We appreciate you sharing your concerns and hope that you will give us the opportunity to better host your accommodation needs in the near future. I look forward to speaking with you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach H1656-gr@accor.com 02 9556 5111

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Other web-users rate our hotel

  • 526 reviews 8.6/10 Location
  • 1,023 reviews 7.1/10 Room
  • 700 reviews 7.4/10 Service
  • 24 reviews 4.8/10 WiFi
  • 396 reviews 3.8/10 Amenities
  • 332 reviews 4.7/10 Cleanliness
  • 207 reviews 5.9/10 Food
  • 206 reviews 4.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.