Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 507 reviews

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Description

Hotel extras

  • All of our spacious rooms include balconies

  • Outdoor heated pool now open

  • Newly opened restaurant for buffet breakfast and bar open

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Our accommodation(s)

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Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

GPS:-33.960121, 151.156433

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

A signature buffet breakfast served 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  507 reviews

TripAdvisor Rating  3.5/5  2,376 reviews

What a Gem.

TripAdvisor rating 5.0/5

Expert_Traveller_007 Couples - TripAdvisor review

What a gem ! Fantastic Resort style Hotel. Great staff. Fantastic Suite Great bed. Great facilities. Fantastic Pool and Spa area. Great Views over bay & Airport. Very close to Airport. Great beach directly over the road. Absolutely fantastic Resort Style Hotel if you don't want or need to be right in the Sydney CBD We will hopefully return to very soon for longer stay and holiday.

Dear Ray, I hope this response finds you well & absolute pleasure speaking with you this morning. I wanted to uitilise this moment to once again thank you for your lovely review & ongoing loyalty to the Novotel Sydney Brighton Beach. The staff & I truly delighted to heart that you enjoyed our newly renovated facilities, rooms and our hotel as it truly touches our hearts when our hospitality and effort is appreciated. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, loyalty and we hope to see you again soon for another magnificent journey with us. I look forward to welcoming you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Transformed from 1990 to the future

TripAdvisor rating 5.0/5

Rockstar0585 TripAdvisor review

Must say what an amazing transformation of this iconic hotel. From indoor to outdoor bar space, cocktail lounge area, greenery and the unobstructed views, everything flows well in this majestic building. Sensational pool and gym space too.

Dear Rockstar0585, Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach. We are delighted that you had such a positive & wonderful experience during your stay with us. We appreciate the compliments regarding our newly renovated Bars, Pool and the Gym. Our team take pride in our hotel to ensure that our guests have a wonderful experience. We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future. Kind regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Good stay

Customer review rating 3.5/5

Jin Business - Confirmed reviews ALL

Everything was good except when I checked out. I politely asked the front desk staff for a copy of the invoice emailed to me. Although she acknowledged my request, I could see she took no action. I can confirm that there were no other customers after me. A person with such poor work attitude should not be at the front desk at all!

Dear Jin, I hope this response finds you well. Thank you kindly for your review, we very much appreciate your constructive feedback & ongoing loyalty to the Novotel Sydney Brighton Beach. We are extremely disappointed & apologetic to hear that you were underwhelmed by the staff member that served you. Rest assured that the Standard of the service that you encountered during your previous stay fell well below our usual high standards, and your feedback has been passed onto management to review and address, to prevent future occurrences. Please be advised that I will ensure that the staff receives training as a matter of priority. Furthermore, please be assured that I have flagged this incident with the Front office Manager to address as we take pride in our hotel. Thank you again for sharing your experience, and I look forward to speaking with you tomorrow. We look forward to welcoming you again in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Great stay

Customer review rating 4.5/5

Keith M. Families - Confirmed reviews ALL

We have stayed many times this is the first time with the pool area completed very nice

Dear Keith M., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback pertaining to our newly renovated pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Very pleasing

Customer review rating 5.0/5

Joanne A. Families - Confirmed reviews ALL

Customer service was outstanding

Dear Joanna, I hope this response finds you well. Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach and for your ongoing loyalty which we appreciate. I am truly delighted to read that you had a good stay with us and enjoyed your room and the stay was as you had envisaged it. I would like to take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us. I look forward to your next stay with us. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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Other web-users rate our hotel

  • 536 reviews 8.7/10 Location
  • 1,038 reviews 6.9/10 Room
  • 709 reviews 7.4/10 Service
  • 24 reviews 4.5/10 WiFi
  • 403 reviews 3.5/10 Amenities
  • 349 reviews 4.4/10 Cleanliness
  • 206 reviews 4.2/10 Value
  • 198 reviews 3.5/10 Pool

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