Novotel Lake Crackenback Resort & Spa hotel

"A Short break"

17th April 2012, geojud, Sydney, Australia

Found the all day cafe excellent especially breakfast,but if staying more than 2 nights early in the week choices for dinner are minimal,as main restaurant only opens Wed to Sat

Management responseDear geojudThank you for your comments. We are so glad you enjoyed Alpine Larder, as a relatively new addition to the Resort we have had great feedback from our guests and are constantly striving to maintain a high level of service and local quality produce.Over certain times of the year, as you have experieinced, Cuisine restaurant is not open Sun - Tue nights leaving Apline Larder as the choice for guests. Keeping this in mind we strive to continue to offer a large variety at Alpine Larder including woodfired pizzas, pastas, tapas and signature dishes including pork, trout and duck. Over the winter months as well as Easter and Christmas please note both restaurants are open 7 days a week.Again, thank you for your feedback, it has been noted and we will continue to offer as much variety and choice for our guests as possible. We have some fabulous events coming up at the Resort in both Apline Larder and Cuisine restaurants including a Peter Evans celebrity chef dinner on 7th July. If you would like to be informed of events such as these please follow us on Twitter and Facebook.We look forward to welcoming you back to the Resort in future,Kind regardsScott O'NeileGeneral Manager
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"top location and views"

14th April 2012, Maija-29, Sydney, Australia

Perfect location and views , especially if you stay on the lake . Easy access to the national park. The new manager has improved the service and the restaurant food . The apartments are spacious , well maintained and well appointed. The resort covers a large area with kms of nature trails for walking and mountain biking. There is a long list of complimentary activities including canoeing , tennis , archery, golf and an indoor pool. A stay can be full of activities or restful. We can't recommend it enough.

Management responseDear Maija-29Thank you for your comments and for recommending Lake Crackenback Resort & Spa, we are so pleased you enjoyed your stay with us. We agree that the view of the lake from the Apartments is special and complimented by the spectacular backdrop of the mountain ranges. The Apartments have won architectural awards for their design and setting over the lake.We constantly strive to offer the very best service at the Resort and I have passed your comments onto the staff which really appreciate the feedback. Your comments regarding the restaurant food has also been passed on to Greg Pieper , our award winning Executive Chef at the Resort.Guests do love the number of free activities on offer here - and it is something that we continue to add to realising it as a huge benefit to guests, so you can expect this to continue when you next come to stay!In the meantime, please feel free to follow us on Facebook or Twiter to get the latest news and happenings at the Resort.Kind regardsScott O'NeileGeneral ManagerLake Crackenback Resort & Spa
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"A great autumn getaway"

2nd April 2012, Pelican713, Shellharbour

What a wonderful spot. You can do as much or as little as you want. We went for a rest and were not disappointed. Unit was well appointed with quality, comfortable furnishings and wonderful relaxing views of the lake and mountains. Fully equipped kitchen, but the food at both restaurants was excellent. Staff were friendly and efficient. Will go back to recharge the batteries again!!!!

Management responseDear Pelican713Thank you for your recent feedback on Lake Crackenback Resort & Spa. Our staff get a great kick out of positive feedback directed at themselves as you have identified.You are correct, we cover 150 acres and there is as little or as much as you could possibly want to do. Our extensive FREE activities, 2 restaurants, 13km's plus of walking and mountain bike trails, Segways, River Sleds, 9 hole golf course, Day Spa and 2 restaurants. There is a wide range of alternatives and something for everyone.We look forward to welcoming you back as a valued return guest shortly. Feel free to follow us on Twitter and Facebook to here latest newsKind regardsScott O'NeileGeneral Manager - Lake Crackenback Resort & Spa
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"A lovely location in the Snowy Mountains"

20th March 2012, Melbourne

My wife and I stayed at the resort while ttravelling back from Canberra to Melbourne. The location is very good and there is plenty to do. Our apertment was spacious and well-equipped.

Management responseDear TravellerThank you for your very kind words regarding Lake Crackenback resort & Spa posted this week. We do pride ourselves on quality of service, food, spa, activities and rooms product not too mention our immaculate 150 acres.Our FREE range of activities and things to do is our key attribute with something for everyone from 9-90 years. Our FREE activities including golf, canoes / kayaks (on our lake), archery, trampolines, pool, gymnasium, extensive mountain bike and walking trails. Additionally at a minimal expense we also offer through our Activate team 10 segways, a brand new range of GIANT mountain bikes as well as guided fishing tours on the Thredbo River.We look forward to welcoming you back soonKind regardsScott O'NeileGeneral Manager Lake Crackenback Resort & Spa
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"Crackenback Resort"

9th March 2012, BurbsMelbourne, Melbourne

This is a great place for families, lots of things to do and most are free. Service was very good and always helpful. The 3 room waterfront apartments are very large and suitable for families.You need to be aware that rooms are not cleaned daily or new towels, only if stay is longer than 8 days.

Management responseDear BurbsMelbourneThank you for your very kind words after your recent visitYou are correct the FREE activities are the number 1 selling point for Lake Crackenback Resort & Spa. We include in our rates FREE golf and clubs/balls, gym, pool, tennis and balls, archery, trampolines, canoes and kayaks. The rooms are non-serviced as you correctly mentioned to keep costs affordable. However, if staying 7 days or longer we will do a mid stay service, additionally a refresh service can be purchased if you so require.Please if any of you, your family or friends are coming to Lake Crackenback Resort & Spa feel free to contact myself so we can look after you as valued return guestsLake Crackenback Resort & Spa pride ourselves on quality of walks, rooms, service, food, spa, activities and customer experiences which is evident from majority of guest comment cards.Kind regardsScott O'NeileGeneral Manager
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"Great location"

24th February 2012, Newcastle, Australia

The views and the morning quiet were wonderful. We enjoyed the birds and walking around the resort. Staff were young and enthusiastic.The food in the Alpine Larder was simple, good and fresh.Breakfast in the main dining room was chaotic.We would stay here again.

Management responseGood Afternoon Accorhotels.com Traveller,Thank you for taking the time to tell us about your recent stay at Lake Crackenback Resort & Spa. I am so pleased to hear that you enjoyed your stay with us.At the resort we pride ourselves on friendly and superior service and am glad to hear in most aspects of your stay this was the case. Once again thank you for your comments and I hope to welcome you back to the Resort in the near future.Best Regards,Scott O'NeileGeneral Manager
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"High quality getaway"

15th February 2012, Samjade

Excellent lake and mountain views, good picture taking spots. Quiet, comortable and loads of free activities.Canoeing is our most enjoyed activity.It will make the stay perfect if bike hiring is free. Good restaurant and friendly atmosphere,we started the day with good buffet breakfast with seats facing the lake. However room service is average. We prefer the 2-storey style one-bed room which has more space and broader views. The other shortcoming is it was a 6-hour driving trip from Sydney, otherwise we will visit the Resort more frequently.

"Summer in Crackenback"

29th January 2012, Bathurst, Australia

A summer get away was needed, and the Snowy Mountains were selected for relaxing and having fun. After much too-ing and frowing it was decided that Lake Crackenback Resort was the destination. It was far less expensive than Thredbo, just 15km up the road, and the price for a two bedroom suite was just $130 per night. Ideal for a family!! However, no kids were invited on this trip, and the room was perfect for my partner and I. Location is perfect, completely perfect, with a view of the Ranges from the balcony over Lake Crackenback, filled with bird life. Eating at 'Cuisine on the Lake' was sensational, both my partner and I (who eat out often) rated it as one of the best meals ever. The Wagyu and the Blue Swimmer Crab with Fig was just great. In short, Lake Crackenback resort would be a great family destination, but it is an excellent get away for couples, and there is plenty to do, see or just a chance to relax.

Management responseDear Guest,Thank you for your comments regarding your recent summer stay at the Resort.Thank you for your wonderful comments regarding the meal you enjoyed at Cuisine on Lake Crackenback, I will pass your comments onto our Head Chef and staff.I am so glad you enjoyed your holiday and I look forward to welcoming you back to the Resort in the near future.Kind Regards,Scott O'NeileGeneral ManagerLake Crackenback Resort
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"FUN PLACE"

16th January 2012, Sydney, Australia

We had a wonderful stay at the resort .The time of year was fantastic and a very relaxing place for a break.My kids(14 & 16) had a great time as well. Food was well presented ,the location of the resturant on the lake made it a very calm place to start and end the day.Only down side 1. Breakfast on the first morning(first day ) ...the place was a mess and it seemed that not enough staff were on duty,dirty plates on most of the tables with staff just walking past them on the way to the kitchen... the following day was much better ,we did however get the the resturant alot earlier on the following days.2. bins near the BBQ opposite the canoe area were full and over flowing.. it took a whole day to remove the rubish from the night before... just did not look good .other than those two issues a great place and i would certainly stay again and i have already referred the resort to my freinds.

Management responseDear Guest,Thank you for telling us about your recent stay at Lake Crackenback Resort.I am happy to hear your stay with us was a memorable one and that you and your family would like to stay with us again.In regards to the issues you have raised I would like to apologise if this negatively impacted your stay. I will speak with the Restaurant Manager and our Housekeeping Department, to make sure these issues are rectified.Thank you once again and I look forward to welcoming you back to the Resort soon.Kind Regards,Scott O'NeileGeneral ManagerLake Crackenback Resort
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"stay at Novotel Lake Crackenback"

10th January 2012, Sydney, Australia

good location,average service -front desk staff need more friendly attitude,very poor furniture -missing knob on dresser,missing blind in bath room,all furniture need up date ,small TV .very expensive bike hire,small swimming pool,slow service at the cafe ,restauarant is not open every night.Lack of signage -easily missed reception

Management responseDear Guest,Thank you for taking the time to tell us about you experience at Lake Crackenback Resort.I apologise that the service was not up to your expectations. Please rest assured I will be speaking to the Front Office team and the Restaurant team regarding your comments.Thank you for your comments regarding the maintenance issues you have raised. I will speak to our Maintenance Department regarding these issues, I apologise that this was not seen by our Housekeeping or Maintenance Department.Please rest assured that all issues you have raised will be investigated and rectified.Thank you once again for your comments. It is my hope you will give us the chance for us to better serve you in the future.Kind Regards,Scott O'NeileGeneral ManagerLake Crackenback Resort
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"Crackenback Resort 2011"

11th August 2011, Sydney

The hotel provides good location, rooms, and facilities. However, service is often the downfall, with tightness on provisions such as absence of additional towels for gym, pool, sauna - this is a five star resort?! Also, reliability of room equipment is a problem e.g. washing machine, heater faulty and requires replacing / renewal.

Management responseThank you for your comments regarding your recent stay at Lake Crackenback Resort. I apologise that the service negatively impacted your stay. At the Resort we strive for prefessional and friendly service and in your case it seems that we feel short in this regard. I apologise that this occured and please rest assured the problems you have listed will be rectified.Thank you once again for all your comments and we hope that your will give the Resort a second chance and let us better serve you in the near future.Kind Regards,Lyndon Discombe General Manager
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"first time to the snow"

16th July 2011, Inverell

excellent location, handy to ski tube. friendly helpful staff, excellent rooms and great view. Not cheap but you get what you pay for. Would definately recommend this property as a great alternative to actually staying on the snow. Only dissapointment was a blizzard on the final day

Management responseThank you very much for responses and it's great to hear that you would recommend Lake Crackenback Resort. Being off snow but close to the slopes definitely has its benefits.We hope to see you again soon.Kind regardsLyndon DiscombeGeneral Manager
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"Refreshing and relaxing"

7th July 2011, Sydney

Our stay at Lake Crackenback was fantastic. We were met by friendly staff at the reception and our apartment on the lake was just beautiful. With the sun beaming through the picture window of the lake, I sat and soaked in the rays while reading.We had bought bikes as there is a mountain bike track which was great for getting around seeing the resort. The restaurant staff were fantastic as we had a teenager with a dairy allergy and items had to be modified for him. Scrambled eggs for breakfast were made specially for his diet restrictions. It is in a great location as it only 15-20min to the snow for skiing and the same distance to Jindabyne.

Management responseThank you very much for your wonderful comments about Lake Crackenback Resort. We are so glad that you had an enjoyable and relaxing stay with us. We do think we have great staff at the Resort who are friendly and hard working and thank you for making mention of this.Once again, thank you for your feedback.Kind regardsLyndon DiscombeGeneral ManagerLake Crackenback Resort
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"Beautiful spot, Great for kids and ski field access but not cheap"

4th July 2011

A magical place with great facilities and easy access to the ski tube using the very friendly courtesy bus, gets you up to Perisher with minimal hassle and in good time, only a shame that rooms are only serviced weekly which at this rate ($430/night plus) in early season, and late check out not available (in a 2/3 empty resort) without additional charge seems pretty mean.

Management responseThank you for sharing your experience with others about Lake Crackenback Resort. We are extremely proud of the Resort we have here, it is beautiful and great for kids. Our apartments are serviced weekly to keep try and keep the cost of the accommodation to a minimum, please understand that all our accommodation is apartment style so the costs would be quite high to included servicing daily. Once again, we do appreciate you taking the time to place your comments and hope you come back to enjoy the Resort again soon.Kind regardsLyndon DiscombeGeneral Manager
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"Kids Introduction to Snow with family Friends"

30th June 2011, Baulkham Hills

Our family travelled with another family down to Jindabyne for our childrens first snow experience.Our two boys were 9 and 12, our friends children 9 and 3. The resort was located 40mins fro Perisher where the kids enjoyed a day of tobagganing and snow ball fights, the second day we ventured out to Thredbo which was 15mins away. At Thredbo they went on the chairlift and walked around the top of the mountain. They had a fantastic time and came back to the resort to enjoy the swimming and archery. We will be back next year.

Management responseWe are so glad that you and the kids enjoyed your time at the Resort. Lake Crackenback is in a great location to visit both Thredbo and Perisher ski resorts and we are glad that you made the most of your snow holiday and visited both. Next time you may like to use the Skitube to get to Perisher instead of driving for 40 mins. The Skitube will get you up to Perisher in 15-20 mins and is a novelty for the kids.Summer is a beautiful time to visit the Resort also with the children, they can use the archery, tennis, golf, canoes and even fish in the lake. Thank you for taking the time to let people know about your expereince at Lake Crackenback and we hope to see you and your family back here again soon.Kind regardsLyndon DiscombeGeneral Manager
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"Delta Grain Conference"

8th April 2011, Harden NSW

Everything at Lake Crackenback was fantastic. Reception staff helpful, the restaurant staff and food was all fantastic. the rooms were large, comfortable, clean and were absolutely fantastic to stay in. Can't wait to return with the family to enjoy all the activities etc available. Probably the best resort i've stayed at. well done

Management responseThank you very much for your wonderful feedback. We appreciate you taking the time to let us and others know of your experience at Lake Crackenback Resort. Next time you come to the Resort with your family, you will need to try our new activity on offer. We now run eco friendly Segway Tours around the Resort grounds. Looking forward to seeing you and your family soon.Kind regardsLyndon DiscombeGeneral Manager
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