Hotel - Novotel Lake Crackenback Resort and Spa
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Novotel Hotel

Novotel Lake Crackenback Resort and Spa hotel

1650 Alpine Way  CRACKENBACK 
2627 JINDABYNE
AUSTRALIA

607 reviews
TripAdvisor Rating Based on 607 reviews
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Hotel Novotel Lake Crackenback Resort and Spa

Mid-scale hotel for business or family trips

Treat yourself to 4-star tranquility at Novotel Lake Crackenback Resort and Spa hotel, nestled in Thredbo Valley. Wake to sunrise over the Snowy Mountains and soak up the views from the balcony of your waterfront apartment. Relax in the spa, bushwalk, bike, or just curl up in front of your fireplace - the choices are endless at Novotel.

Hotel extras
  • 9-hole golf, fitness centre, pool, tennis
  • Daytime country café, fine à la carte dining
  • 15 minutes from Thredbo and Perisher skiing
  • Living area, full kitchen, WiFi, satellite TV
  • Flexible event spaces and corporate retreats
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Indoor heated pool
  • Breakfast buffet Saturday and Sunday. A la carte breakfast Mon - Fri
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Horse riding (Nearby)
    • Jogging track
    • Table tennis
    • Volley ball facilities
  • Skiing
    • Skiing (Paying, Nearby)
    • Ski school facilities (Paying, Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying)
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast buffet Saturday and Sunday. A la carte breakfast Mon - Fri
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Lake Crackenback Resort and Spa

1650 Alpine Way
CRACKENBACK
2627
JINDABYNE
AUSTRALIA

Tel: (+61)2/64513000
Fax: (+61)2/64561008

Check-in from 15h00
Check out up to 10h00
Access and transport
  • CANBERRA At 250km / 156.25 miles
  • COOMA At 135km / 84.38 miles
  • MONARO At 16km / 10 miles

GPS : -36.439917, 148.517944

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Bungalows & Apartments
    Bungalows & Apartments

    These contemporary 1, 2 and 3 bedroom overwater apartments offer spectacular mountain views with spacious living areas, cosy fireplaces and private balconies with views over the Thredbo Valley. Up to 2 adults and 2 children.

  • 44 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Printer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

ALPINE LARDER Restaurant
Lunch 10:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:00 - 21:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

ALPINE LARDER Type of cuisine: Cafe


The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Find out more and book
CUISINE ON LAKE CRACKENBACK Restaurant
Dinner 18:00 - 21:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK Type of cuisine: Regional


Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Find out more and book
See all our restaurants
CUISINE BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

CUISINE BAR


Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Happy hour Wednesday - Sunday 5.00pm - 7.00pm

See all our restaurants and bars

Your meetings and events

Novotel Lake Crackenback Resort and Spa Meeting Room

Our meeting rooms


  • Number of meeting rooms: 3
  • Maximum size: 126 m2
  • Maximum capacity: 130
  • Maximum banquet capacity: 100

Our customer reviews for Novotel Lake Crackenback Resort and Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 607 reviews

Catherine S 2015/08/31
« It snowed! »

We stayed in a lakeside apartment for 6 nights recently. We woke up one morning to find it had snowed overnight, it was so beautiful. Very convenient for skiing at Perisher with the shuttle dropping us at the entrance to the snow tube and returning us from the snow tube to our apartment in the afternoon. The ski hire was easy, well priced and everyone very friendly and helpful. On the days when the weather was unfriendly we still had a wonderful time walking along the many trails, using the gym and pool and reading by the fire in our apartment.

Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Catherine S Thank you for taking the time to post a review following your winter holiday here with us, we truly love hearing from our guests. We are so pleased to have played a part in making your stay so enjoyable. One of our great advantages is that we are so conveniently located to both snow fields and also have the advantage of being an all inclusive resort with activities on site for those days or afternoons you may choose to not go skiing. Harros on site ski hire is very popular and the locals number one choice - so we are very grateful to have them on site and so convenient for our guests, just makes everything that much easier. Your kind comments have been shared with the team, thank you. We look forward to welcoming you back and invite you in the meantime to join us on Facebook where we regularly post newly released packages and happenings / events at the Resort and surrounding areas. Kind regards The team at Lake Crackenback Resort & Spa

Bill3009 2015/04/08
« Great relaxing stay »

We stayed here in March for two nights. The Novotel is part of a much larger complex that includes a lot of other apartments and stand alone houses. Despite the size and number of people staying there it was very quiet and peaceful. We booked a one bedroom apartment but when we arrived we received an upgrade to a very spacious two bedroom one that overlooked the lake. The balcony is over the water and provides a wonderful place for a pre dinner drink. There was a full kitchen and bathrooms on both levels along with a laundry. There was a wood heater which was a nice touch as the nights were quite cool. Electric heating as well if you prefer. From the time we arrived to our departure you couldn't fault the staff. Breakfast in Cuisine was your standard buffet. It was always replenished quickly and we found the food and drink good quality. The staff here were very friendly and attentive. Overall it is a great place to stay and I wouldn't hesitate to recommend it to anyone.

Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Bill 3009 Thank you for taking the time to post your review regarding your recent holiday with us, we love hearing from all of our guests. We are so pleased to read we played a part in making your stay so enjoyable. Many people comment to us that even during peak times, when the resort is at capacity it feels as though they are the only ones here. This is the advantage of being on 150 acres and having such spectacular grounds, walking / bike trails and of course the lake. Your upgrade was our pleasure, we are pleased you appreciated it. Your kind comments on all of our staff have been shared with the team, thank you. We are very lucky to have a team who genuinely love what they do and are passionate about ensuing all or guests enjoy their time here with us at beautiful Lake Crackenback. Thank you for your recommendation and we look forward to welcoming you back soon, in the meantime please feel free to join us on Facebook where we regularly post updates on the resort as well as any new packages. Kind regards The team at Lake Crackenback Resort & pa

Libby H 2015/01/04
« A wonderful place to stay »

This was our fourth visit to Lake Crackenback Resort and our third in four years. We love coming here over the Christmas/New Year period. It is a wonderful place to stay as there is so much to do, both within the resort and in the surrounds. The staff are friendly and very helpful and the accommodations are comfortable and spacious.

Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Libby H Firstly thank you for your continued loyalty to Lake Crackenback Resort & Spa, we love hearing from our valued return guests and are so pleased you and your family continue to love your Christmas/ New Year holidays with us so much. Your kind comments regarding the staff have been shared with the team, thank you. We are lucky to have such a committed, passionate team who genuinely love what they do and care about our guests. We look forward to welcoming you and your family back next Christmas, have a safe and happy new year. Kind regards The team at Lake Crackenback Resort & Spa

lllisag 2014/08/24
« Wonderful resort »

The entire resort is fantastic! Beautiful accommodation, fantastic dining options and plenty of activities to keep you busy. The setting is very tranquil and staff are extremely helpful. Also, a big thank you to the gentleman on staff who changed my flat tyre to help us get on our way home quicker

Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Illisag Thank you for letting us know how much you enjoyed your recent stay at Lake Crackenback Resort & Spa. We are so pleased that you loved your holiday with us and found the accommodation, dining and activities so great. We look forward to welcoming you back to the resort in the near future, and in the meantime please join us on twitter and or Facebook where we regularly post great events on here at the resort throughout the year as well as new activities and special packages on offer. Kind regards The Team at Lake Crackenback Resort & Spa

Jo N 2014/07/16
« Loved it! »

Fantastic resort. Great apartment & facilities. Beautiful location. Wonderful restaurants. Ski hire experts on site. Plenty of wildlife and lovely grounds to explore. So convenient being next to the ski tube.

LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jo N Thank you for your great review on our Resort - we are so glad you loved your stay and look forward to welcoming you back in the near future. Please feel free to join us on Facebook and/or Twitter to stay up to date on our latest offerings and events on here throughout the year. Kind regards Scott O'Neile General Manager

DAA42 2014/05/22
« Ahh Lake Crackenback »

We have stayed there before, and it was again just beautiful. The only disappointment was the restaurant was closed in the evenings we were there (mid week) and I had planned to use some Accor Dollars. Rooms clean, though could be getting a little tired e.g. some venetian blinds broken, carpet a little stained etc. But everything worked, and there was external painting going onto the next block of units, which while a little inconvenient, meant that it will be sparklingly vivid the next time we go. Yes we'll be back, even if it is a b-i-t e-x-p-e-n-s-i-v-e!!

LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear DAA42 Thank you for your Trip Advisor comment - I smiled when I read the title as that's how I feel if I come back to the Resort after some time away, it certainly has a special feel about it... We are so pleased you loved your time here and will continue to come back. We have many, many repeat guests here which we just love and ensure we continue to upgrade and add value so on your return there is always something new. You are correct we are very near completion on an external and internal refurbishment programme for the lake view apartments - with a wonderful paint scheme that lifts and blends into the serene lake environment. We apologise that Cuisine restaurant was not open during your stay and trust that you enjoyed Alpine Larder as the alternate restaurant. Depending on the time of year you travel Cuisine is usually open between 5- 7 day a week - however during your visit it was open 4 days a week and obviously not the nights you travelled. On your next visit we can take a reservation at the time of booking so you will know in advance and not miss out on a beautiful meal at our hatted Restaurant. We look forward to welcoming you back once again to the Resort and the beautiful Snowy Mountains and thank you for your continued loyalty, Kind regards Scott O'Neile General Manager

Catori27 2013/10/03
« Snow Holiday »

As an Accor member found that the Alpine Larder didn't accept members cards for dining until after the event. The main restaurant is closed for two nights so there isn't any alternatives but to drive into Jindabyne for Dinner also the menu at Cuisine is one where dinner is fine for one to two nights but the choices are limited and dining there every night is not an option for variety.... especially for children.

LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Catori27 Thank you for taking the time to write about your recent experience at Lake Crackenback Resort & Spa. We are glad you enjoyed your overall stay with us and rated aspects of your stay so highly. Your feedback on our Restaurants, including menu variety and openining hours is appreciated as we highly value all feedback, and has been discussed at length with our Food and Beverage Manager and Executive Chef to ensure that we continue to offer the highest in terms of choice and variety at the Resort. We are sorry this made you drive into town in order to get variety in dining options and assure you this is not a regular occurance among our guests and definitely not one that we are happy with - we will take this opportunity to re evaluate our offering. Thank you once again, Kind regards Scott O'Neile General Manager

squid182 2013/08/29
« Great Winter Break, looks good for summer too »

Travelling with a 3 year old, you always need to know there is something to hold their attention. We were confident that, if we needed them, the pool, and playground would help to keep our young one busy. As it turned out, the beautiful natural environment at Lake Crackenback capitavated the lad and we didn't need to use the extra facilities. Our accomodation was excellent. The apartment was spacious with a beautiful view of the lake across to snow-capped mountains. Service at the Alpine Larder and also at breakfast was excellent and they were helpful and friendly with the boy as well. We saw lots of wild life during our stay and the location was convenient for sojournes to Perisher and Thredbo. We chose to drive but the resort is also located conveniently close to the Skitube. My favourite tghing about the resort was the peaceful, natural environment in which it is nestled.

jaynlea 2013/08/24
« Snow venue delight »

We wanted to take our grandchildren to the snow for the first time and we made a great choice for a hotel. Great venue and location to get to Thredbo or the ski tube. Had a wonderful experience with the family and recommend to anyone to look at staying at Lake Crackenback resort.

xtanda 2013/07/09
« Perfect Ski Accomodation »

10 min fr Thredbo, serene surrounding, majestic lake view, generous room space, cannot ask for more. Free parking (2, 3, 4 cars no problemo) Also superb heating system. We actually need to turn off some heaters. A bit pricey, but worth it. Definetely will be back!!

LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear xtanda Thank you so much for letting us know of your recent stay at the Resort. We are so glad you loved your stay and will be back to see us again. We look forward to welcoming you back in the near future. In the meantime, please feel free to join us on Facebook and / or Twitter to keep informed and updated on the latest happenings at the Resort. Warm regards Scott O'Neile General Manager

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