Hotel - Novotel Ambassador Seoul Gangnam
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Novotel Hotel

Novotel Ambassador Seoul Gangnam Hotel

130 Bongeunsa ro  Gangnam gu 
06124  SEOUL
KOREA, REPUBLIC OF

1,395 reviews
TripAdvisor Rating Based on 1,395 reviews
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From 147200.00 KRW Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Solarium
  • Children's Club for 3 to 6 years
  • Golf practice facilities

Catering

  • 4 restaurant(s)
  • 3 bar(s)
  • Room service

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 332 rooms
  • 251 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Ambassador Seoul Gangnam

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,395 reviews

RWN35 2017/01/06
« Novotel Seoul »

Overall the rooms were clean and modern, and the service was great. The executive lounge service is excellent but need to consider adding more snacks throughout the day instead of just during Happy Hour. Also the selection for breakfast items is too limited. I wanted to have a quiet breakfast in the lounge and I would have appreciated the option of ordering eggs on the side. Please consider in the future.

Paul E 2016/12/22
« Airport transfer »

I often stay in this hotel before departing Korea for trips abroad as the service is excellent and the airport bus is very convenient. I have never had one single inconvenience at this hotel and really enjoy staying here every time I visit. All of the staff are friendly and so eager to be helpful. As I was only staying one night, I asked to store my two large cases downstairs and just take a small overnight bag upstairs. In the morning, my cases were promptly collected and placed on the airport bus for me. I will continue to use this hotel for in-town stays and on the nights before I leave. I think it's location would also be really convenient for visitors to Korea with it's close proximity to Gangnam street and an express train station of line 9.

NovotelSeoulGN, 제너럴 매니저 at Novotel Ambassador Seoul Gangnam, responded to this review

Dear Paul E, Thank you for the time to share your positive experience with us and your continuing loyalty. Fortunately we are located in center of Gangnam area with lots of restaurants, bars and shoping with easy access to go around for business and family guests. Looking forward to welcoming you back! Mike Brown General Manager

ycsg 2015/08/14
« Too crowded for breakfast as for biz-trip. »

Too crowded for breakfast as a biz-trip during summer vacation period. Overall services good. Locations, gym, swimming pools & other areas are overall good. Lobby also nice with the Eiffel Tower for photos.

NovotelSeoulGN, General Manager at Novotel Ambassador Seoul Gangnam, responded to this review

Dear ycsg, I would really appreciated if you could contact me on nagrm@ambatel.com and confirm a contact, so we can discuss further. Mike Brown General Manager

sookchieh 2015/07/30
« Overall....nice hotel »

2nd visit to this hotel in Seoul. They just renovated some rooms and it was smelly (smell of paint, new carpet...). Despite of the smell, the new room was fab. Bed and pillow were so comfortable. The only problem is they do not have bathtub in the double bed room. I called to the guest service center and told them I need either changing to another room or air freshener, the guest service staff told me to wait for their return call. They never called in 30 minutes until I called back, then they said they will send an air fresherner to me. I did not feel comfortable with the replies from the service center staff as well when I asked for an adapter. The service staff sound impatient when I reconfirmed something with her. The breafast quality was also downgraded compared to my last visit. But the delivery staff and concierge were passionate and helpful.

NovotelSeoulGN, General Manager at Novotel Ambassador Seoul Gangnam, responded to this review

Dear sookchieh, I am so glad you appreciated our newly renovated rooms and the comfort of the bed and pillows. We are overcoming the newly renovated smells throught a system of airing, charcoal filters and extraction. My apologies that our team did not respond to your request in a timely manner. Mike Brown General Manager

2015/05/06
« It could be better... »

In general, I am rather happy with Accor hotels wherever I go. However, recent years, Accor hotels in South Korea disappointed me several times and my partner and I are seriously thinking of changing our hotel preference to other hotel chains, at least, in South Korea. Accor hotels in South Korea are relatively good enough in my opinion. However, they could be better in some points. My latest bad surprise came from their policy change for Accorhotels members. I am a Platinum members for several years in a row and normally I could access to their exsiting "Executive Lounge", but since January 2015, they changed this policy a little bit and now my partner who shares my room is "no more" granted for the access. That's hilarious. I hope other Accor hotels in other countries wouldn't follow the same policy. I've been stayed at Pullman Ambassador, Novotel Gangnam, Novotel Doksan, Mercure Sodowe, Ibis Gangnam in Seoul and Novotel Busan. Once we were contacted in a very early morning to change our room to another because they made a mistake on our arrival. They upgraded us for their appology. Well, that could happen. But that wasn't a very pleasant experience after a long haul flight and you were awaken early in the morning??? Well..... But since I am a good customer of Accor hotels, we kept going there, but our last visit was a horror. We've never tried their "Ondol" room, the Korean traditional room, so we booked it and stayed a night. But that was a mistake. First of all, that room was so dirty and uncomfortable, we had to ask for changing by showing them the proof photos. Of course, we could change the room. But it seemed that they do not keep any customer history for not making similar mistakes. So this time, we decided to stay at Novotel Gangnam. But the Platinum member's benefit has changed for Korean Accor hotels disappointed me a lot. And we were saying that it is time to change our mind. Moreover, when I asked to a receptionist on my arrival for the breakfast at the Executive Lounge. She told me that "There's a breakfast served, but there are very limited choices." That discouraged us and in the end, we hadn't any breakfast at the hotel throughout our stay there. Novotel Busan case. I once stayed there a long time ago and I had a rather good memory, so I recommanded to a friend of mine in France. During his stay, he had a problem with Air conditioning system and during his stay, they hadn't fixed that problem. How frustraing!

NovotelSeoulGN, Dir.of Operations for Korea at Novotel Ambassador Seoul Gangnam, responded to this review

Thank you for your loyalty to our Accor hotels and my apology that some of your experiences in Korea have fallen short of expectations. Although the benefits of our Le Club Loyalty card are in palce, our empowerment of our team should have prevented the situation you were put into. I have discussed the Ondol room cleaniness issue with the appropriate management. Platinum Card Holders have the choice of breakfast in the premiere lounge or at the expansice buffet at the Square restaurant, in discussions with team emmbers their intent was to provide options... so some re-training has been recommended. If I can be of any assistance for your future bookins in Korea please do not hesitate to contact me at mbrown@ambatel.com Mike Brown Dir.of Operations for Korea

Jody E 2015/04/01
« Good value »

This was our second stay at the Novotel and on this occasion, we booked on the Executive floor. We found this great value as it included breakfast and Happy Hour daily. The rooms have also recently be refurbished and included extra touches such as mobile device charges and Bose speakers and five complimentary mini bar items. The buffet breakfast was outstanding - a huge selection! The Happy Hour too, was very generous with a variety of hot and cold food selections and a wide variety of beverages. Whilst Gangnam is somewhat removed from the central hub of the city, we enjoy the nightlife of the area (an easy stroll down the hill). The subway station is right on the corner and very easy to use, so it's quite simple to get to the key areas you wish to visit. We'll be back.

NovotelSeoulGN, Resident Manager at Novotel Ambassador Seoul Gangnam, responded to this review

Dear AscotElliotts, We are very well located in center of Gangnam with lots of restaurants and bars…..Glad that you enjoyed your trip to Seoul and stying with us. Looking forward to welcoming you back. Charles LEE Resident Manager

kaz893 2015/03/31
« No service »

I am Platinum member of Accor Hotels but I could not get any special service. Breakfast in Club lounge was very poor, To use Sauna not free, Very small room. The located in top of hill and very far from any station. It was very hard to reach there each time to me. It is one of bad experience and never try...

NovotelSeoulGN, Resident Manager at Novotel Ambassador Seoul Gangnam, responded to this review

Dear kaz893, Thank you for your loyalty to Accor by being a member. We will review to provide more benefits. Looking forward to welcoming you back. Charles LEE Resident Manager

Serge49 2015/03/13
« excellent Novotel, but food cost so overpriced! »

I regularly go to the Novotel Gangnam and I highly appreciate this hotel. Only problem, since the renovation of the restaurants, the costs of food, from breakfast to restaurants and room service have skyrocketted to absurd level. this trip, I paid 31 000 KRW for a club sandwich (defrozen french fries and industrial mayonnaise straight from a can). I was also denied discount for my ACCOR card on the lunch set menu... not happy.

NovotelSeoulGN, Resident Manager at Novotel Ambassador Seoul Gangnam, responded to this review

Dear Serge49, Thank you for your positive feedback. Our prices is comparable to other 5star hotels in Gangnam area. However, we provide good value for money. Looking forward to welcoming you back. Charles LEE Resident Manager

Torsten P 2015/03/07
« convenient location and good service attitude »

the hotel is conveniently located near to public transportation and there are plenty of nearby dinning and shopping choices. the service attitude of the hotel's staff is excellent, here are especially to mention the front desk and the premiere lounge teams. thank you for a very pleasant stay.

NovotelSeoulGN, Resident Manager at Novotel Ambassador Seoul Gangnam, responded to this review

Dear Torsten P, Thank you for your positive feedback especially on our service. It is always glad to hear. I will thank the team on your behalf and on behalf of the hotel. Charles Lee Resident Manager

minyoungk815 2015/02/11
« Good for weekend stay »

The room condition was good and quite for weekend stay. The only short point is that I could not set the water temperature for the shower. It was too hot or too cold. I could not set it at the moderate temperature.

NovotelSeoulGN, Resident Manger at Novotel Ambassador Seoul Gangnam, responded to this review

Dear minyoungk815, Thank you for your comment and will rectify the point with my Engineering team. Looking forward to welcoming you back. Charles LEE Resident Manger

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