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Mercure Carcassonne Porte de La Cite - hotel reviews in Carcassonne
Hotel code: 1622
Accorhotels.com customer reviews in partnership with TripAdvisor
"Right Next Door to Carcassonne"
20th May 2012, Jaatmaster
A great hotel with a perfect location. I was surprised because on google map it looked further away from the castle. We walked to the castle the day we got there and the day we left. The hotel allowed us to leave our car in the lot even though we had checked out. The dining room and bar are just beautiful, although we didn't use them.
"Personally welcomed"
31st March 2012, Southampton, United Kingdom
What stood out during our visit was the genuine personal concern provided by eveey member of staff to make us feel welcome and looked after. This seemed to go deeper than a superficial politeness. Even when our concerns, e.g. about understandng the menu, may have seemed trivial or even eccentric we were taken seriously and staff did their best to make sure we were satisfied. We shall look forward to returning there in future and hope that this ethos of personal care persists
"More qualify as an ibis instead"
21st July 2011, Hong Kong
Good location but not up to standard service. We were incepted by 2 unhappy staffs (no smile on their face and very cool). We stayed in 11 Accorhotels (all Mecure and ibis) throughout our 20-days vacation in France and the staffs at this Mercure Carcassonne are really very exceptional unfriendly (made us feel a bit embarrassing and not welcomed). We were told of allocation a room on the ground floor and just at the very last minute we were handed with the room key, they withdraw the keyschanged and we were allocated with another room...... The receptionist took copy of my passport but this never happen at other 10 Accorhotels in France...... we asked but they didn't explain why...... Room as small as Ibis......I chose this hotel simply because I'm happy with it good location to reach the walled town of Carcassonne. Another good point is that carpark usage is free. But to us, this is just of Ibis standard, not Mecure
"Great location but we got chareged more than what our reservation stated"
18th July 2011, Washington D.C.
Hotel is located just outside the old walled city and walking distance from downtown. Pool area and restaurant terrasse are very nice.I did not realized right away because we checked out in a hurry but we got charged 20 Euros more than what we were quoted when we reserved the room.
"Perfect stopover"
26th June 2011
For the purpose of visiting Carcassonne this modern Hotel is in a perfect position, with free parking. The staff are efficient, the rooms clean and comfortable - they are not large but, through clever design, you have everything you need and it is quiet at night. For dinner we ate inside Carcassonne city, which is only 5 mins walk away, but enjoyed a good breakfast at the hotel including scrambled egg, bacon, tomatoes etc. After a good night's sleep and an excellent breakfast we felt refreshed and ready to continue our journey.
"very good stay at Carcassone"
22nd June 2011, Schoten
We had ver very pleasant stay at the Caracassone Mercure hotel - we had a room with direct access to the swimmingpool - was more expensive than a standard room but worth the pirce - very good food and quiet location - we will go back there !
"Great hotel"
4th May 2011, Perpignan
Great staff, always helpful,fantastic meals,very happy customer. Would certainly recommend this hotel to anyone,wanting peace and quiet combined with excellent service.The location is exceptional,if you want to visit Disneyland Carcassonne
"The superb Mercure Chain"
21st April 2011, GLASGOW
Delightful hotel with outdoor area for sun worshippers in a very pretty city. Two minutes down the hill from the airport shuttle bus drop off, and the Medieval Cite itself. Rooms (particularly the bathrooms) beautiful. But the piece de resistance was the restaurant food - The menu of the day was exceptional quality and at a much more competitive price than the restaurants in the tourist area( tartare au saumon and pave de thon: superb!).
Hotel address
18 rue Camille Saint-Saens11000 CARCASSONNE
FRANCE
How to reach the hotel
GPS :N 43° 12' 26.07'' E 2° 22' 10.58''
Contact the hotel
- Tel. (+33)4/68119282
- Fax. (+33)4/68711145
- H1622@accor.com
