Hotel - Mercure Carcassonne La Cité hotel
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Mercure Hotel

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens 
11000  CARCASSONNE
FRANCE

1,402 reviews
TripAdvisor Rating Based on 1,402 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Carcassonne La Cité hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,402 reviews
423stephen 2017/04/02
« Perfect for the medieval city »

Airport coach stops very near the hotel. Room nice but if you canaffordit go for the Priviledge room. Food very good. Breakfast had everything you could want. Dining in the hotel was better value than some of the City restaurants.

59philbow 2016/11/19
« Just right! »

Great location for the old cite. 40 minute walk from the station although you could get a bus (if you can work out the routes)! Hotel was clean and tidy. Lovely log fire in the lounge area. Good meals, reasonably priced and breakfast was plentiful! Staff couldn't be more helpful and did everything with a smile. Stayed for two nights and would definitely recommend for a short break.

beasleyandy 2016/09/18
« Best hotel to stay in »

Excellent hotel close to the city, up hill to get to the medieval town but worth it. Hotel room great and staff are both friendly and have knowledge of the area.speak English if needed very well ,and the welcome you get is also excellent.

Alvaro C 2016/08/04
« Excellent »

Very good location, close to the fortified city gate. Easy and private parking. Very welcoming staff. Perfect sleep and excellent breakfast. We stayed for one night only and took the next day to explore the city as required by our travel plans. If there was one more day to relax this could be my pick.

550carriec 2016/05/29
« Visit to Carcassone »

Pre book when wanting to stay here as the hotel was fully booked and guests were being turned away each day we were staying. Friendly and very helpful staff on arrival at reception and during our stay. Excellent selection at breakfast. Excellent quality of food served in the restaurant at dinner. All staff very helpful.

Lionel-RSC, Responsable relations publiques at Mercure Carcassonne La Cite Hotel, responded to this review

Thank you very much indeed, that's very kind.

finedinersCumbria 2016/04/28
« Ideal hotel to visit Carcassonne »

Usual Mecure standards, enjoyable stay. Only thing missing would be reception staff who make you feel welcome.... they let this otherwise good hotel down. Stayed in standard room.....all fine though a bit mean to give 1 bottle of water for 2 people!

TonyL1 2015/11/17
« Perfect »

We visited Carcassonne to celebrate our wedding anniversary.Our choice of hotel was perfect. We arrived to a friendly welcome from Marylou on reception,who gave us maps , tourism and hotel information and a list of recommended restaurants in the old Cite Our Privilege room was superb, very spacious and comfortable with a great view of the medieval city. The bed was enormous, there was an accurate list of the many channels on the large screen TV. Other features included a fridge , kettle, pod coffee machine, docking station, safe, complimentary soft drinks , bath robes, slippers and a well equipped and spacious bathroom. The breakfast was buffet style with a wide choice of quality ingredients. The hotel was perfectly placed for visiting the Cite. The shuttle bus from the airport stopped nearby and the hotel has a large secure car park. Being November the pool was closed, but we would love to return in the warmer months to swim in the pool and relax in a deckchair in the shadows of the Cite walls.

davelP6610DJ 2015/10/26
« No AC? Seciurity? »

We arrived at the hotel and the intake was fine and the room was clean and reasonably sized. When we attempted to adjust the AC in the room, we were welcomed by only heat. I went to the front desk and inquired and was told that now they were on heating season and so no AC available any more until next summer. Obviously this is a very old hotel to still have a centralized control system. Also, the room was on the first floor, and with the only option being to open the window, it meant that we had an outside access into our room while we slept, a not very appealing situation at all! The front desk staff seemed not recognize this issue. I would not recommend to stay there. I guess there are better choices available in the area. It was very close to the Carcassone old city, which means its perfectly situated if you want a quick visit.

Richard L 2015/09/22
« Great location but hotel and staff tired »

We stayed here on the way from Santander to the Canal du Midi. The hotel is in a great location for the Citadel and the old part of the city. Car parking is OK. But the staff seemed over pressured and under motivated and had little time to welcome us, answer questions etc - there didn't seem to be enough of them to go round. Similarly the hotel is is need of a refurb, especially to the common areas. OK but not up to Mercure's usual standards

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