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Sofitel Shanghai Hyland hotel

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Hotel - Sofitel Shanghai Hyland
See : the photos | the videosin association withTVTrip

Practical information

    • PLANET 21 OR
    • Wi-Fi at the hotel
    • Private indoor parking
    • Public indoor parking
    • Wheelchair access
    • Reduced mobility rooms: 1
    • Babysitting on request
    • Sauna
    • Massage
    • Fitness centre
    • Half-board - Paying
    • Restaurant Menu (Adult) - Paying
    • Full-board - Paying
    • Restaurant Menu (Child) - Paying
    • Late Check-out (up to 5pm) - Paying
    • Early Check-in (from 8am) - Paying
    • Champagne - Paying
  • Number of rooms: 383
  • Hotel location: In the centre of town
  • Main point of interest: PEOPLE'S SQUARE (0.20 km)

Sofitel Shanghai Hyland - hotel reviews in Shanghai

Hotel code: 1603 customer reviews in partnership with TripAdvisor

Sofitel Shanghai Hyland: 4.0 out of 5 stars "Family trip with my daughters"

23rd September 2013, eve m, Melbourne, Australia

The hotel is in a excellent position,right on the main road in Shanghai,Nanjing road where shops,reataurants are,the hotel is in reno atm,it does need it but the foyer is still good,once the reno is over im sure the hotel will be the same stanards as all sofitels aroung the world,the staff are friendly and can speak english.

Sofitel Shanghai Hyland: 4.0 out of 5 stars "Great Central Location"

20th September 2013, Camchch, Christchurch, New Zealand

Great location and price, however renovations were going on so quite loud noise during the hours of 8am till after 6pm,,, Front desk staff were brilliant and very helpful however restaurant staff at breakfast and the concierge staff were quite disinterested and not very forthcoming with suggestions or service. I would however stay at this hotel again for its fantastic location

Sofitel Shanghai Hyland: 4.0 out of 5 stars "Perfect location to see Shanghai"

17th September 2013, mooreje, Albury, Australia

For a business trip or holiday this Hotel is an excellent choice. Conveniently located ( 150 metres) to line 2 , direct airport link and key shanghai locations.The Nanjing shopping street at the front door is handy for last minute shopping ,restaurants are easily accessed along this street and just a short walk to the famous Bund boulevard .

Sofitel Shanghai Hyland: 2.0 out of 5 stars "A very poor representative of the Sofitel reputation"

17th September 2013, Kerin0309, Adelaide, Australia

I have stayed in Sofitel's in many places in the world, nothing compares with Sofitel metropole in Vietnam, but this hotel is a particularly poor representative of the Sofitel brand. From Club facilities that are sub standard, service that is well meaning but poor through to rooms that smell, cleaners that simply make the bed as all they do, and renovations throughout the hotel it was a very disappointing stay. Sofitel should consider discounted rates when they are disrupting their usual service for renovations - and they should make it clear before you come that there are renovations - in a prominent place on the website. The customer manager, Katrin did her best to assist, but Id select a different place to stay in future.

Sofitel Shanghai Hyland: 5.0 out of 5 stars "Great hotel in great location"

10th September 2013, ChadMacIsaac, Victoria, British Columbia, Canada

The staff was friendly and helpful, the room was a good size and very clean, the breakfast was fantastic (as always with Sofitel) and the hotel location on Nanjing Road East was excellent! I'll certainly be back and recommend it to friends.

Sofitel Shanghai Hyland: 5.0 out of 5 stars "Perfect hotel and perfect location"

9th September 2013, autchoz, Kuala Lumpur, Malaysia

Sofitel Shanghai Hyland is located on the most commercial street in Shanghai, pedestrian area, which is very convenient.Wherever we want to go, it is easy from the hotel.Staying at the hotel is no problem as the restaurants are very good, the services are very convenient, and the people extremely nice.I had a perfect stay there.

Sofitel Shanghai Hyland: 3.0 out of 5 stars "good location ,firm beds?"

5th September 2013, david1964186273, Brighton, United Kingdom

if you like firm beds then this is a good hotel,but the hotel were very happy to put a matrass topper on my bed and were very helpfull, the spa was terrible dirty and unkept over all the hotel and staff were grate but the spar and beds let it down for me and i was in an exsecutive room and its worth paying for that as free alcahol in the evening and food

View management response »

Management responseDear david1964186273 ,Merci for your feedback in depth.We have carefully noted each point you have raised with attention and concern. We are happy that our Housekeeping team arranged a softer bed for you. As per your Spa experience, the Spa Manager has been informed to rectify the cleanliness issue immediately.It will be a plaisir to welcome you backLife is Magnifique in Shanghai!Daniela KaradzhovaQuality ManagerSofitel Shanghai Hyland
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Sofitel Shanghai Hyland: 5.0 out of 5 stars "Excellent choice for business or pleasure"

2nd September 2013, LesRuhrmund, Cape Town

I have been travelling to Shanghai on business for many years (probably about 20 years) and over this time have stayed in some truly awful and some truly excellent hotels (Fairmont Peace). I always travel at the end of August or early September and a priority for me now because of the heat has become the proximity to a metro station. I tried the Sofitel this year and am very pleased I did. Besides being any easy few minutes walk from the metro station and right on Nanjing Road, the hotel is lovely in every respect; beautiful rooms, charming staff, outstanding wine selection and excellent Chinese restaurant. I stayed in a Club room with access to the Club lounge and this was a treat and a bonus. after a long tiring day. One night I was invited to a tasting of fine Bordeaux wines .. !! As one would expect nothing in the hotel is inexpensive. But if you want to be sure of a hotel in a perfect location and are looking for luxury comfort, this is an excellent choice.

View management response »

Management responseDear LesRuhrmund,Your thoughtful words remind us that our guest satisfaction is the essence of true hospitality.We will certainly share your comments with all Sofitel Ambassadors and we will continue to deliver Cousu Main experience to all our guests. We are happy to read as well that you enjoyed our special tasting of fine Bordeaux wines at the Executive Lounge.It will always be a plaisir to welcome you backLife is Magnifique in Shanghai!Daniela KaradzhovaQuality ManagerSofitel Shanghai Hyland
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Sofitel Shanghai Hyland: 5.0 out of 5 stars "Nice hotel facility"

29th August 2013, Shyao, Taipei, Taiwan

Great location with convenient transportation and shopping and dining. Very nice room and flexible rules for extending check out time for better experience of stay. Overall experience of staying at Sofitel Hyland Shanghai was great and will be willing to stay again and recommend to others for sure!

View management response »

Management responseDear Shyao,Merci beaucoup for your feedback.Your comments encourage all of us to continue working with passion for excellence and desire to offer Magnifique service to all our Guests. We are happy you find our check-out rules flexible and this contributed to your Shanghai experience.It will be always a plaisir to welcome you back againLife is Magnifique in Shanghai!Daniela KaradzhovaQuality ManagerSofitel Shanghai Hyland
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