Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,245 reviews

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Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  5,245 reviews

TripAdvisor Rating  4.0/5  5,239 reviews

Well Located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Hotel well located; good service when checking in. Room was adequate; views were excellent. Facilities were good; still need to have hard copy of hotel facilities as well as electronic version. We had difficulty in accessing the hotel facility screens on the monitor. WiFi facility needs upgrading - very intermittent.

Dear Guest, Thank you for taking the time to share your review. We're delighted to hear that you found our location to be convenient and that our check-in service met your expectations. It's great to know that the views from your room were excellent and that you appreciated the cleanliness and service provided by our staff. We take pride in our hotel's facilities and are glad they contributed positively to your stay. We regret to hear that you experienced intermittent Wi-Fi connectivity and found the air conditioning to be noisy. Rest assured that we strive to ensure all our guests have a comfortable experience, and your comments are valuable in helping us maintain our high standards. While we have recently been commended for our cleanliness and sustainability initiatives, we acknowledge your suggestions about the electronic access to hotel facility information and assure you we are always looking for ways to improve communication with our guests. We also appreciate your constructive remarks regarding the availability of fresh fruit and a variety of cereals at breakfast. Feedback like yours is instrumental in refining our offerings to better suit the preferences of our guests. We look forward to welcoming you back. Kindest regards, Andrew Maynard, General Manager

Great location

Customer review rating 4.5/5

Bart M. Business - Confirmed reviews ALL

Friendly staff, clean Hotel, bit dated but that didn’t matter.

Dear Bart, Thanks very much for your feedback. We're delighted to hear that you found our staff to be friendly and our hotel clean. It's always encouraging to know that our guests appreciate the prime location of our establishment in the heart of Melbourne. We've noted your comments on the hotel's appearance and want to assure you that maintaining a fresh and contemporary environment for our guests is a priority for us. We also acknowledge your thoughts on the breakfast and are continually working on enhancing our food and beverage offerings to ensure they meet our guests' expectations. We hope to welcome you back in the future for an improved stay. Kind regards, Andrew Maynard, General Manager

Well located

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

Always pleasant and rooms were tidy.

Dear John, We thank you for your kind review. I am delighted to know that our prime location contributed positively to your stay and that our team ensured your room was tidy and comfortable. It's wonderful to know that our efforts to maintain a clean and welcoming environment are appreciated. W The entire team look forward to welcoming you back for a future visit. Kind regards, Andrew Maynard, General Manager

Satisfaction again

Customer review rating 4.5/5

Shane H. Solo - Confirmed reviews ALL

Apart from problems, eventually resolved, with in room safe, the experience was great as usual.

Dear Shane, Thank you for taking the time to share your review. It's wonderful to hear that you enjoyed your stay and that our team members, Joseph and the Lane Bistro staff, contributed positively to your visit. Our team strives to provide exceptional service and it's rewarding to know we've made an impact. We're also pleased that our housekeeping services met your expectations, ensuring a comfortable and well-maintained environment for our guests. We regret to hear about the initial issues you encountered with the in-room safe, but are glad to learn that this was resolved to your satisfaction. Thank you for highlighting this; our guests' security and peace of mind are of utmost importance to us. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Great location and experience.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Simple and positive check in. Quality rooms and clean and tidy.

Good afternoon, Thank you for your detailed review. I regret to hear about the intermittent Wi-Fi service and appreciate you bringing this to our attention. Rest assured; we strive to provide a seamless online experience for all our guests. Thank you once again. Best regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,243 reviews 9.1/10 Location
  • 2,922 reviews 6.2/10 Room
  • 2,742 reviews 7.7/10 Service
  • 57 reviews 4/10 WiFi
  • 982 reviews 6.2/10 Cleanliness
  • 725 reviews 8/10 Breakfast
  • 482 reviews 6.1/10 Value
  • 259 reviews 7.7/10 Bar

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