Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 3,507 reviews

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15 Ngo Quyen Street, Hoan Kiem District, 100000 HANOI, Vietnam

Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

Our accommodation(s)

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Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Telephone
Fax +84 24 3826 6920

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,507 reviews

TripAdvisor Rating  5.0/5  8,640 reviews

Certificate of excellence 2023

Bad services because of low manner staff and poor ethics manager

TripAdvisor rating 1.0/5

Inspire40473832550 TripAdvisor review

Bad services from the last 3 times i was there in just a year. 1. Lunar new year 2023Waitress listened to customers’ conversation and laughed (which was a taboo in hospitality) 2. Xmas dinner 2024, we booked a private table for 10 people 2 months in advance and a day before the xmas night we went there to check. Somehow the manager told us the table with 10 adults seat were not available and was not in the system. We managed to check the system and the screen showed that our booking was there! Manager had to apology but it was unacceptable as the lady wanted to reserve that table for her “network”. 3. 5pm 13th April 2024, we went in the in door bar next to the pool. The girl assisted us to a table with “reserved” sign (we didnt reserve any table). There were 3,4 other empty tables (also with the “reserved” sign in that area at that time. Our table got the AC blew to us so it was a bit cold. We asked another lady if we could move to another table, she said ok. Once we sat down, the first girl came in and said that table was already “reserved”. I told her that the first table was also reserved, and in fact all empty tables there were “reserved”. At the end they let us sit. We sat there for 90mins and ironically, there was no customer who walked in and sat at those empty tables with “reserved” sign!!! Very disappointed with Metropole nowadays. I miss the old Metropole with professional staff (they kept a good distance but were able to read the customers’ needs and alway assisted us asap with good manners). Metropole now is only the shadow of its legend with reserve signs on all tables to make it important, not well trained staff with unprofessional skills and poor ethics…

Dear Ngan Pham, Thank you for sharing your recent experiences at Sofitel Legend Metropole Hanoi. We are truly sorry to hear about the series of issues you encountered during your visits. Please accept our sincerest apologies for the lapses in service that you have described. I understand the importance of genuine hospitality and professionalism in delivering a memorable guest experience. Your feedback highlights areas that we need to improve upon, and we take your comments very seriously. Rest assured that we will address these concerns with our team to ensure that situations like these do not occur in the future. Once again, please accept our apologies for falling short of your expectations. We appreciate your loyalty to Sofitel Legend Metropole Hanoi and hope to have the opportunity to regain your trust and provide you with the exceptional service that you deserve. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Top-notch hospitality services

Customer review rating 4.5/5

Siew Business - Confirmed reviews ALL

I enjoyed the variety of foods at different restaurants. Most importantly, the staff are all well-trained.

Dear Siew, Thank you for your glowing review of our hospitality services. We are thrilled to hear that you enjoyed the variety of foods offered at our different restaurants and found our staff to be well-trained. Providing top-notch service is our priority, and we are pleased to know that we were able to meet your expectations during your stay. Your kind words will be shared with our team, as they work hard to ensure that each guest has a memorable experience. If you have any further feedback or suggestions to share with us, please do not hesitate to reach out. We appreciate your patronage and look forward to welcoming you back for another exceptional stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Everything was perfect!

Customer review rating 5.0/5

Suzy Solo - Confirmed reviews ALL

Good location. Best service. Beautifully designed room

Dear Suzy, Thank you for your wonderful feedback. We are delighted to hear that everything was perfect during your stay with us. It is fantastic to know that you enjoyed our good location, best service, and beautifully designed rooms. Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in every aspect of your stay. We will be sure to pass along your kind words to our team, who continuously strive to provide exceptional service to our guests. Thank you for your loyalty and we value your comments and look forward to welcoming you back for another exceptional experience. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Excellent service and beautiful resort

Customer review rating 5.0/5

Maylea D. Business - Confirmed reviews ALL

I recently stayed here for five nights. From my airport pick-up, through my stay, until they dropped me back off at the airport, the stay and service was fantastic! Every team member was kind, they began to memorize your name or room number as you frequented the different areas. The food options were amazing and the room amenities were perfect. The location is convenient to walk around the city as well. If I ever visit the area again, there is no where else I would stay.

Dear Maylea D, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had an excellent stay at our resort and that you found the service to be fantastic from start to finish. It warms our hearts to know that every team member you encountered was kind and attentive, and that they made the effort to personalize your experience by remembering your name or room number. We are delighted that you enjoyed the food options and room amenities, as well as found the location convenient for exploring the city. Your kind words mean the world to us, and we are grateful for the opportunity to have hosted you during your five-night stay. Should you ever return to the area, we would be honored to welcome you back for another wonderful experience. Thank you again for choosing to stay with us, and we look forward to serving you in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

One of the best….

TripAdvisor rating 5.0/5

jodya892 Families - TripAdvisor review

Great hotel. We were upgraded to a 2 bedroom suite which was lovely for us travelling with our teenage son - he welcomes some privacy from time to time. Lovely location. Fantastic service. We’ve changed hotels to return at the end of our trip.

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Other web-users rate our hotel

  • 659 reviews 9.5/10 Location
  • 819 reviews 8.4/10 Room
  • 1,715 reviews 9.6/10 Service
  • 506 reviews 9.2/10 Food
  • 491 reviews 9.2/10 Vibe
  • 314 reviews 9.1/10 Breakfast
  • 255 reviews 6.1/10 Comfort
  • 137 reviews 9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.