Hotel - Novotel London Heathrow Airport
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Novotel Hotel

Novotel London Heathrow Airport Hotel

Cherry Lane  West Drayton  junction 4m4 
UB7 9HJ  HEATHROW
UNITED KINGDOM

2,219 reviews
TripAdvisor Rating Based on 2,219 reviews
Best price guarantee
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From 44.10 GBP Member's rate Members’ Rate, join while you book
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Select your dates 49.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Airport shuttle
    • LONDON GATWICK (Paying)
    • LONDON HEATHROW (Paying)
    • LONDON STANSTED (Paying)
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 34 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel London Heathrow Airport

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,219 reviews

Ian L 2017/02/02
« Day in Heathrow »

Day Hotel stay totally satisfactory, easy transfer from the airport, would recommend to others who have a long transfer time. We did not use hotel facilities, only a room to get some sleep before our onward flight.

BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Ian L Thank you for your review on TripAdvisor. Thank you for your recommendation, it is a shame that you did not use the facilities of the hotel. I will share your comments with the rest of the team. We hope to see you again soon. Regards

D7712NTannw 2017/02/01
« Great value, friendly helpful staff. »

Good room, clean and spacious. Easy access. Parking- only downside £12 charge. Really helpful friendly staff. Kind to elderly relatives. Did not have breakfast as a bit pricey but looked good range of food.

BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear D7712NTannw Thank you for your flattering comments on TripAdvisor, I will share your comments with the team, I am sure this will serve as encourage and fulfillment to strive to achieve more. Thank you once again and we hope to see you in the near future. Regards

lizzie3010 2017/01/25
« Night Stay before Flight »

Check in speedy and efficient. Room clean and very quiet. Downside was that there was no snacks available at 9pm- not even a bag of crisps from the bar - which was disappointing - nearest shops was a 15 minute car trip- which is something that you don't want to do after a 2 hour car drive.

BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Lizzie3010, Thank you very much for your feedback, I'm pleased to read that your checkin has been speed and efficient and that you enjoyed your room. Our restaurant is open every day until 11pm so I'm sorry that you didn't find anything suitable in the menu. Once again, I’d like to thank you for taking the time to get back to us and look forward to welcoming you back in the near future

suerQ3171UF 2017/01/02
« Disappointing service, disappointing stay »

Dreadful service. Just not enough staff. Nowhere to park - overbooking of park and fly I think, car park was rammed and you had to park on grass verges or double yellow lines. Beds very hard and uncomfortable. Duvet cover had holes in it. Rooms obviously not cleaned especially well as we found things under the beds from the previous occupiers.

BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear suerQ3171UF Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again please accept my apology and it is my hope to better serve you in the near future. Regards

Adam D 2016/12/31
« Great hotel »

I love this hotel as a place to stay before a flight. It has a great swimming pool and gym. The room is a very good size and the bed is comfortable. I loved the breakfast. Recommend this place. The staff were also very friendly.

BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Adam D Thank you for your 5 star review!, We as a team love to hear that all aspects of the hotel was great. I will communicate your GREAT review to all. Once again, thank you and we hope to see you soon. Regards

B3682PWcraigb 2016/12/12
« Novotel London Heathrow »

Overall a nice hotel with helpful staff. Food was excellent and the swimming pool an added enjoyment. My only criticism was the room was old fashioned and the plug at the side of the bed was faulty meaning my iPad would only charge intermittently. Otherwise a good experience with a better bed than a Premier Inn.

BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear B3682PWcraigb Thank you for your feedback, I am sure such great comments about the team and Hotel will sever as fulfillment to all. The team here at Novotel London Heathrow work really hard to make sure that our guests are taken care of. We hope to see you again in the near future. Regards

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