ibis Portsmouth Centre hotel

"IBIS Portsmouth 25 years On."

16th May 2012, peteandcharlotte, Salisbury, United Kingdom

The checking in and out was smooth and effortless. Breakfast was good value for money. The room was clean and functional. I like the fact that IBIS as a brand has an image to me and the hotel in Portsmouth met my expectations.

Management responseThank you for your feedback. Me and my team are happy that we met your expectations and we look forward to seeing you in the very near future at the Ibis Portsmouth hotel. Kind Regards, Jacek
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"channel crossing stay"

8th May 2012, mariabuckleyuk, Milton Keynes, United Kingdom

Reception didn't appear to be very freiendly. Good breakfast, friendly service. Room seemed to be small than other Ibis.

Management responseThank you for your comments. I am sorry to hear that the check in staff did not appear friendly. I will pass your comments and speak to them in person. Thank you for this feedback. Kind Regards, Jacek
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"SMALL BUT BEAUTIFUL"

22nd April 2012, Port Harcourt, Nigeria

Ibis Portsmouth would initially look small from the outside, but as you enter, access the rooms, the dinning and the very friendly bar, you reach the inescapable conclusion that this is a wonderful place to stay. I must add, that, the Staff are dedicated.

Management responseDear Traveler,Thank you very much for your complimentary review.I will be pleased to share your feedback with our team & I am sure it will serve as an encouragement to continuously improve the quality of our services. Thank you again for sharing your experience.I hope you are able to join us again soon and it will be our pleasure to welcome you back.Yours sincerely,Veronika RackovaAssistant General Manager
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"Ibis Portsmouth"

2nd April 2012, Southampton, United Kingdom

Great location, friendly staff, and clean, although somewhat small, rooms. The biggest let down was that it was fairly noisy in the evenings as a result of its central location . Closing the window did little to alleviate this, and just made the room hot! The noise wasn't helped by being immediately next door to some student halls.Was an okay hotel, but I probably wouldn't stay there again by choice - personally I found the etap a better experience despite not being quite so central.

"Great location and super comfy beds"

21st March 2012, Bennieboy22, France

Great location- a few minutes walk from the Portsmouth & Southsea train station and the city centre of Portsmouth. I didn't eat or drink at the restaurant (although I was hungry) because the whole lobby seemed to be full of Spanish lorry drivers and lads on stag parties. (I arrived alone around 9pm on a Friday night).Room was very clean and there was a keyboard to connect to the TV screen to use if you wanted to pay for internet access (great but expensive, £10 for a few hours if I remember right!)Too tired I slipped under the fresh, clean duvet to one of the most comfortable bed I've slept in for years. (Double bed although I booked a single room). Unfortunately those rowdy stags came home at 5-6am and kept banging on the doors to their rooms...... but would come here again and would recommend anybody staying here.

Management responseDear BennieBoy22,I would like to thank you for your feedback about your recent stay in Ibis Portsmouth Centre.It has been nice to read that you enjoyed staying with us.We are all looking forward welcoming you back soon.Best regardsEmilie MARCEAUGeneral MAnager
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"A great well appointed hotel"

7th March 2012, Brighton, United Kingdom

From the friendly and helpful greeting at reception to the clean well appointed room this budget hotel is very good value.I would have no hesitation in recommending Ibis to friends family and colleagues

Management responseDear Traveller,Thank you very much for your complimentary review.I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to our team. I know that they will be delighted to learn that their efforts have been appreciated and remembered.I hope that the next time you visit Portsmouth we will be your first choice for accommodation.Yours sincerely,Veronika RackovaAssistant General Manager
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"Convenient and central for a short stay"

7th March 2012, London, United Kingdom

Offered exactly what we needed for a short stay - very good value in comparison with all the alternatives. Space in the shower room/wc is absolute minimum as others comment, but wasn't an issue. After booking online for best price I rang and asked for a quiet room at the back. They were very helpful - it was top floor, far end of a corridor, ideal.

Management responseDear Traveller,Thank you very much for your complimentary review.We are pleased to know that you enjoyed your experience with us.We hope to have the pleasure of welcoming you back to Ibis Portsmouth Centre in the future.Yours sincerely,Veronika RackovaAssistant General Manager
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"Iain"

5th March 2012, Stonehouse

You really need to provide softer pillows...the current type in Ibis Hotels are awful and leave the guest (Me!) with a very painful neck and unable to get quality sleep.The bed is also to hard and the quilt is too thin.The bathroom is too small but well fitted and the shower is very good.Milk provided for tea and coffee should not be UHT...Millac Maid is much more pleasant. I have made this recommendation before

Management responseDear Traveller,Thank you for your feedbacks following your recent stay at Ibis Portsmouth Centre.Although all our rooms are globally standardised throughout the chain and offer the same amenities & bed linen, we appreciate your comments which are always useful in order to improve our product. Please accept my apologies that on this occasion we did not meet your expectations.Thank you once again for your review. I hope we will have the pleasure of welcoming you back to Ibis Portsmouth in the future.Yours sincerely,Veronika RackovaAssistant General Manager
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"IBIS Portsmouth"

3rd February 2012, London, United Kingdom

The location of the hotel was convenient to the train station and the restaurants, and when checkin in, the woman at reception was friendly and helpful. Those are the only nice things I can say about my experience there. The room itself was adequate in size, however, the bathroom facility was incredibly small - the shower in particular. I am not a large peson so I was able to fit in there, but I imagine many larger people would struggle. When I got to my room (it is winter), the heat was turned off and the window was open! The biggest complaint is the bed - it was by far the most uncomfortable bed I ever tried to sleep in. I have sat on more comfortable rocks. Subsequently, I had a very poor nights sleep and as a result, would never be able to recommend this hotel to anyone. I am sorry to say this, but this was my experience.

Management responseDear Traveller,Thank you for taking time to share your experience following to recent stay at Ibis Portsmouth Centre.I am sorry to read that your stay did not meet your expectations.I agree that our bathrooms are limited in size. The original idea was to give them ‘cabin look’. All of them were refurbished and redecorated for getting up-dated standard and making them more functional.Moreover you will be pleased to know that we are currently looking in replacing our beds in order to provide great guest experience.The comments regarding the room temperature you raised in your review have been addressed with the housekeeping team to ensure there is no future recurrence. I can only apologise for the disappointment you were subject to and you should not take this as indicative of the level and service that Ibis strives to provide.Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service.Yours sincerely,Veronika RackovaAssistant General Manager
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"Does the job"

17th September 2011, FoodyJavea, Javea

if the rooms were a bit bigger, particularly the shower/loos, and the beds were somewhat softer then this hotel would be fine. As it is sleep was not restful due to the rock hardness of the bed and the toilet was almost impossible to get at, I am over 6 feet in height.

Management responseDear Guests,I would like to thank you for taking the time to write your review.you can contact me on h1461-gm@accor.com if you wish to discuss your comments.Kind regardsEmilie MARCEAUGeneral Manager
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"Very different to France"

4th September 2011, Nottingham, United Kingdom

Having stayed at several different Ibis Hotels in France over the years my wife and I thought it would be interesting to try out the Ibis in Portsmouth as a comparison.Cleanliness:As with all Ibis, spotlessly clean.Location:We wanted a hotel close to the ferry port as we would be docking at about 5pm on a bank holiday. The map and directions give the impression that the hotel is close by but the one way system means that you have to travel quite a long and complex way. Also the information give the opinion that walking to the newly developed dock area and into Southsea is relatively easy as both are close by. We did not find this to be the case.Rooms:Although very clean and well equipped (the tea and coffee facilities were a welcome surprise), the room was small by comparison to other Ibis we have stayed in. The bathroom, which didn't have a bath, was incredably small as was the shower cubicle and toilet.Service:We had a slight wait at the check in desk but nothing to complain about but we were greeted by the usual smiling "sorry to keep you waitng" said by someone who clearly wasn't and with a smile that was clearly false. We then had to submit our passports which were photcopied and then fill out registration forms. When asked why we had to do this the same smiling face told us that it is what we have to do. When asked why we had to do it when on the previous night in France the Ibis check did not require sight of any form of ID and no forms were needed to be completed tand that we are British and that we are members of Accor A1 loyalty scheme, the answer (still smiling) was it's because we have to. We gave up and did as we were asked. Perhap someone from Ibis reading this would advise me why this is necessary.I then asked about internet conection and was told that for £9.95 we could have full internet services including films. This I didn't need and didn't want to pay for something I thought would be free. On getting to the room I found that there was free cable supplied internet - this was not mentioned by the girl on reception. The cable was provided, but the internet socket was broken.Value:We got a discounted deal - excellent value.Sleep Quality:Ibis have the best beds that you will find in any hotel.

Management responseDear Guests,I would like to thank you for taking the time to write your review.If you wish to have more information regarding our check in policy, please feel free to contact me on h1461-gm@accor.com.Kind regardsEmilie MARCEAUGeneral Manager
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"overnighter"

28th August 2011, swansea

friendly staff, good location, only downer directions to overflow carpark was confusing, one way system in Portsmouth terrible, spent 20 mins fining the turning which was only 20 yards away.Breakfast much for much, but a good place to stay

Management responseDear Guests,Thank you very much for your review.I hope you will be back soon to Ibis Portsmouth.Kind regardsEmilie MARCEAUGeneral Manager
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"Parking"

27th July 2011, croydon

I wasn't impressed to be told I had to park in an unguarded overflow car park when there was space in the fenced off car park. The rooms were ok but its certainly deteriorated since last year! Why must it be 200 words is this an exam question?