ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,897 reviews

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Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,897 reviews

TripAdvisor Rating  3.5/5  2,525 reviews

Hot stuff - too much!

TripAdvisor rating 3.0/5

Koshkha TripAdvisor review

Good location, good price, nice enough room with a proper shower instead of those 'pod' bathrooms that remind me of caravans. There were two problems - WAY too hot, even with the windows open the entire time we were there, and WAY too much use of air freshener. Thankfully, leaving the windows open solved the problem of the air freshener but sadly, even with the windows open, I couldn't sleep well because it was just too hot.

Well located!

Customer review rating 4.0/5

Lisa A. Business - Confirmed reviews ALL

It was quite convenient for the few hours i had in the city. Room was nice and snug. Staff was polite and helpful.

Dear LISA F., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, CLAUDIA

Well located

Customer review rating 3.0/5

Kd Business - Confirmed reviews ALL

Easy to find from new street station and within walking distance for those late arrivals. Clean room and friendly staff

Dear Kathryn, Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catarina

Good location, reasonably priced

Customer review rating 3.0/5

Rita N. Friends - Confirmed reviews ALL

The hotel itself is nice, secure, staff friendly and helpful. But I found the beds extremely uncomfortable. I got little sleep and it didn´t do my old body any good. Breakfast good but plates so cold hot food didn´t stay hot for long. During the early hours of Sunday morning, extreme screaming and yelling by drunks/drug addicts went on for more than 2 hours. Perhaps the Police should have been called to deal with them.

Dear RITA N., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, CLAUDIA

Located close to the train station

Customer review rating 3.5/5

Jc Families - Confirmed reviews ALL

Good location. We stayed midweek so no issue with noise. Breakfast was good, nice selection of food. Only issue was restaurant staff approached us while getting our breakfast to say our food wasn't paid for when it was part of our advanced rate booking price

Dear Jennifer, Thank you for taking the time to provide some feedback regarding your stay. We are really glad we were able to meet your expectations at Ibis Birmingham New Street Station and we hope to welcome you back again soon. Kind regards, Catarina

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Other web-users rate our hotel

  • 1,896 reviews 9.1/10 Location
  • 2,434 reviews 5.2/10 Room
  • 2,194 reviews 9/10 Service
  • 28 reviews 7.4/10 WiFi
  • 1,488 reviews 3.2/10 Comfort
  • 998 reviews 6.8/10 Cleanliness
  • 811 reviews 8.2/10 Breakfast
  • 13 reviews 9.4/10 Wellness Area

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