ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,062 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Bar

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,062 reviews

TripAdvisor Rating  3.5/5  3,556 reviews

Location OK. Bathrooms too narrow.

Customer review rating 4.0/5

Niels B. Couples - Confirmed reviews ALL

The lay out of the hotel is perfect, but the architect has been too mean with the space in the bathroom.

Dear Niels, Thank you for commenting on your stay. We're glad to hear that the hotel's layout met your expectations and that our check-in process was quick and efficient. Regarding the bathroom size, we appreciate your feedback and understand that comfort is key for our guests. Our bathrooms are designed to be functional within the space constraints, and we aim to ensure cleanliness and provide all necessary amenities for a comfortable stay. While we cannot alter the architectural design, we do offer amenities such as hair dryers and toiletries to enhance your experience. We hope to welcome you back again soon. Best wishes, Marc UYTTERHOEVEN, General Manager

Well located

Customer review rating 3.5/5

T. Solo - Confirmed reviews ALL

Kind Staff de desk Bar man need some traning in communication

Dear T., Thank you for reviewing your recent stay. We're glad to hear that our staff at the desk were kind and that you appreciated our central location, right in the heart of Brussels. Our team strives to provide a warm and welcoming atmosphere for all our guests. We regret to hear that there was a misunderstanding at the bar. Please be assured that we value all our guests and aim to provide clear communication at all times. We will reinforce our training in this area to ensure every guest feels properly attended to. We also take note of your comment regarding the room size and will consider how we might better meet guest expectations in the future. We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards, Marc UYTTERHOEVEN, General Manager

Good place, very nice personal.. just a pity that there were a big group of teenagers making lot of noise at night

Customer review rating 3.0/5

Inaki R. Business - Confirmed reviews ALL

Good location, personal working at hotel is really nice and helpful.. Unfortunately there was a big group of school teenagers making lot of noise at night which made difficult to sleep for two nights.

Dear Inaki, Thank you for taking the time to share your review. We're delighted to hear that our prime location and the friendliness of our team, particularly the lady at the reception, made a positive impact on your stay. It's always rewarding to know that our team's efforts are appreciated by our guests. However, we regret to hear that your rest was disturbed by noise during your stay. While we strive to ensure all our guests enjoy a peaceful experience, managing noise levels with large groups can be challenging. Please rest assured that we constantly seek ways to balance the needs of all our guests to maintain a comfortable environment. We also appreciate your suggestion for a wider variety of breakfast options and will take this into consideration as we aim to cater to all our guests' tastes. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Difficult to say

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I've stayed in many branches of the Ibis chain in different countries. This time the check-in person was very unfriendly, I couldn't get the room I've booked. The room was tinier than most Ibis Hotels, the AC couldn't be switched off and was loud. The breakfast was nice and the stuff there very welcoming.

Dear Guest, Thank you for taking the time to provide this feedback. We're pleased to hear that you enjoyed the breakfast and found our staff in the dining area to be welcoming. Our team strives to provide a friendly and comfortable atmosphere, and it's heartening to know that this aspect of your stay was positive. Regarding the issues you encountered, we apologize for any discomfort caused by the air conditioning system. Our rooms are indeed equipped with individual air conditioning controls, allowing guests to adjust the temperature to their liking within a 3-degree range. We regret to hear about your experience at check-in and that the room was not as expected. We take pride in our customer service and room allocations, and we will review your feedback to ensure that our guests receive the welcoming and accurate service they deserve. Rest assured, our front desk is always ready to assist with any in-stay concerns, including room arrangements and temperature settings, to ensure a comfortable stay. We hope to be able welcome you back on a future visit. Kind regards, Marc UYTTERHOEVEN, General Manager

Small rooms, not clean, too basic even for Ibis

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I am visiting the Ibis chain often, and this one had small rooms, the cleaning was unsatisfactory, the phone did not work, there were many amenities I have seen in other Ibis hotels that were missing - more drawers, USB and electricity extender sockets, etc.

Dear Guest, Thank you for taking the time to share your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. It's concerning to learn that the room phone was not functioning properly; we always aim to ensure all amenities are in good working order for our guests' convenience. On the topic of room cleanliness, we uphold a high standard and apologize if this was not reflected during your stay. As for the room size and amenities, our rooms are designed to be compact and efficient, consistent with Ibis brand standards, offering all necessary comforts such as our Ibis Sweet Bed with duvet. We appreciate your recognition of our efforts in sustainable development and are glad to see your high satisfaction in that area. We hope to be able welcome you back on a future visit. Kind regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,966 reviews 9.6/10 Location
  • 2,376 reviews 4.3/10 Room
  • 1,437 reviews 8.6/10 Service
  • 44 reviews 6.4/10 WiFi
  • 1,648 reviews 3/10 Comfort
  • 747 reviews 7.4/10 Breakfast
  • 723 reviews 5.7/10 Cleanliness
  • 314 reviews 3.6/10 Amenities

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