Hotel addressHolzdamm 4-12 + 16
How to reach the hotelGPS :N 53° 33' 25.14'' E 10° 0' 14.95''
Contact the hotel
- Tel. (+49)40/248290
- Fax. (+49)40/24829999
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ibis Hamburg Alster Centrum - hotel reviews in Hamburg
Hotel code: 1395
Accorhotels.com customer reviews in partnership with TripAdvisor
"Well located hotel for a pleasant stay in the centre of hamburg"
22nd September 2013, Fitzcaraldo, Bromley
Excellent location, convenient for the main railway station and the main sites in the centre of Hamburg. Located close to some famous and expensive hotels, its an ideal alternative for those on a budget.
"Comfort, helpfulness and location could not be bettered."
3rd September 2013, churchill2013, Salisbury, United Kingdom
The room was well-appointed with an excellent en suite. The view was impressive. Location was ideal for all sorts of transport and near to greenery and a vast expanse of water. I did not eat in the hotel - but the bar was handy and all the staff I encountered were very helpful. A delightful stay.
26th August 2013, Edintraveller953, Edinburgh, United Kingdom
A very good value central hotel with easy access to Central station and central Hamburg. Enjoyed clean rooms friendly helpful staff. Could do with a bit more choice food wise for vegetarians. Lovely short trip to the lake and beautiful gardens within easy reach.
"Good Location and Good Price"
31st January 2013, alexneko, Moscow
This hotel is located close to the Central Station and close to the main historical sights and to the Aussenalster waterfront as well as to the shopping places.My room was standard to ibis network, but the only bad thing about this particular room is its window looked to the railways. The other issue I have faced with - the lobby Wi-Fi haven't worked at my first day there, but I could use the desktop downstairs.View management response »
Management responseDear guest of ibis Hamburg Alster,thank you for taking the time to write a review of your stay in our hotel. We are glad that you were satisfied and we really regret that our service provider had a problem with the wifi on your first day in our hotel.We would like to welcome you again.Kind regards,Bernd NoackGeneral manager
"Ibis alster centrum"
20th December 2012, chataveclestripes, Faversham, Kent
Stayed here when visiting for the Christmas markets 14-16 Dec. Rooms are ok. had a big comfy bed but the shower quite small. Didn't hear much noise from other rooms or traffic, but we were on the 5th floor. There are gratis pc's in reception so you can print out your boarding pass. Reception staff were friendly and obliging. We arrived before check in time and got our rooms. The bar area is quite nice too and usual sort of hotel prices. I didn't have the breakfast, but my husband said he had the usual continental sausage, ham and cheese and said it was good. A fifteen minute walk up to the Rathaus from here.View management response »
Management responseDear guests of ibis Hamburg Alster,thank you for writing a short feedback of your stay with us. We are glad that everything was to your satisfaction.We would love to welcome you again.Kind regards,Bernd NoackGeneral manager
"LOVELY CLEAN HOTEL, EASY TO GET ABOUT"
18th November 2012, 65MONKEYS, Waltham Abbey, United Kingdom
Me and my wife stayed here on 11th November for a few days, we had a lovely break. Lovely clean hotel, friendly helpful staff. Perfect location. 23 euros from airport to hotel. Would recommend to others.View management response »
Management responseDear guests of ibis Hamburg Alster,thank you for taking the time to write a short review about your stay with us. Your recommendation is very much appreciated as are the great ratings you gave us.We hope you come back to stay with us again.Kind regard,Bernd NoackGeneral Manager
"Good as always"
6th November 2012, ErikSomers, Antwerp, Belgium
It's been about the 4th time I stay at this hotel and up to now it has always met my requirments and expectations.Good value for money, very well located.Will certainly return to stay at this hotel whenever I'm back in HamburgView management response »
Management responseDear guest of ibis Hamburg Alster,thank you for taking the time to write a review about our hotel. I am glad to hear that so far all of your stays with us have met your expectations and I am positve that we will keep meeting them in the future.i am happy to read that you will keep returning to us for your next trips to Hamburg and we would love to welcome you back soon.Kind regards,Bernd NoackGeneral Manager
"Lovely Hotel Central"
11th October 2012, Kildare Ireland
We stayed for three nights in October , lovely location close to shops , lake, Rathaus etc. The hotel was perfect for our needs and the staff were very helpful , Breakfast was a buffet type and was very good . Would use this hotel againView management response »
Management responseDear guests of ibis Hotel Hamburg Alster,thank you for taking the time to write us such a good review about your stay. I am glad that your overall stay was to your satisfaction.Thank you again for sharing your experience.Kind regards,Bernd NoackGeneral Manager
"Goood location, good hotel, slow lifts"
10th September 2012, SMM-exhibitor, Oslo, Norway
Improve liftcapacity and add close door facility in the lift.1 roundtrip from EG to 5th. floor + 1 minute pick up in room then down to EG could take you 15 min.!!Very good beds, slept very comfortably, good breakfast with very good value for money.View management response »
Management responseDear guest of the ibis Hotel Hamburg Alster,thank you for rating your stay and for writing a short feedback. I regret that our elevator was not up to your expectations. Unfortunately we only have one elevator per building that goes up to the guest rooms. At times (especially during breakfast) it can be a bit slow as it stops on each floor. Our plans to add a panoramic elevator to the outside of our building unfortunately were ended by the city of Hamburg.I am glad to hear that you slept very comfortably. ibis recently launched its "Sweet bed by ibis" bed concept. All our beds have been equipped with new mattress toppers and on the 5th of September all our pillows have been replaced with new, slightly bigger and more comfortable, pillows. Right now all ibis hotels worldwide are being equipped with the new concept, though the roll out will take some time as there are over 900 ibis hotels.We strive to offer our guests the best value for their money and we are happy that you felt this, especially with our breakfast.Once more thank you for sharing your stay at our hotel. We hope to be welcome you back soon, even though it will be 2 years until the next SMM.Kind regards,Bernd NoackGeneral manager
6th September 2012, Eva D, Sydney, Australia
The hotel was OK, the location is fantastic, very close to innercity shops, restaurants & pubs all round the area and 500 m to Main train station. very hard to drag your bags up some stairs before axcessing the elevator, strange set-up, not even a small ramp. Breakfast was nice.View management response »
Management responseDear guests of ibis Hotel Hamburg Alster,thank you for taking the time to write a review about your stay. From your description I gather that you had a room in building 16 which is attached to our main building by a glass hallway. As the floors in this building have a different height than in the main building, we had to put in 8 steps to bridge the difference. I am sorry that this caused some inconvenience to you. The rooms in that building can also be reached through our underground garage without having to maneuver the stairs. I am sorry that you were not told about this.I am glad that your overall stay was to your satisfaction despite this small problem.Thank you again for sharing your experience.Kind regards,Bernd NoackGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.