Hotel address
Holzdamm 4-12 + 1620099 HAMBURG
GERMANY
How to reach the hotel
GPS :N 53° 33' 25.14'' E 10° 0' 14.95''
Contact the hotel
- Tel. (+49)40/248290
- Fax. (+49)40/24829999
- H1395@accor.com
Recently viewed hotels
ibis Hamburg Alster Centrum - hotel reviews in Hamburg
Hotel code: 1395
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good Location and Good Price"
31st January 2013, alexneko, Moscow
This hotel is located close to the Central Station and close to the main historical sights and to the Aussenalster waterfront as well as to the shopping places.My room was standard to ibis network, but the only bad thing about this particular room is its window looked to the railways. The other issue I have faced with - the lobby Wi-Fi haven't worked at my first day there, but I could use the desktop downstairs.
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Management responseDear guest of ibis Hamburg Alster,thank you for taking the time to write a review of your stay in our hotel. We are glad that you were satisfied and we really regret that our service provider had a problem with the wifi on your first day in our hotel.We would like to welcome you again.Kind regards,Bernd NoackGeneral manager
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"Ibis alster centrum"
20th December 2012, chataveclestripes, Faversham, Kent
Stayed here when visiting for the Christmas markets 14-16 Dec. Rooms are ok. had a big comfy bed but the shower quite small. Didn't hear much noise from other rooms or traffic, but we were on the 5th floor. There are gratis pc's in reception so you can print out your boarding pass. Reception staff were friendly and obliging. We arrived before check in time and got our rooms. The bar area is quite nice too and usual sort of hotel prices. I didn't have the breakfast, but my husband said he had the usual continental sausage, ham and cheese and said it was good. A fifteen minute walk up to the Rathaus from here.
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Management responseDear guests of ibis Hamburg Alster,thank you for writing a short feedback of your stay with us. We are glad that everything was to your satisfaction.We would love to welcome you again.Kind regards,Bernd NoackGeneral manager
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"LOVELY CLEAN HOTEL, EASY TO GET ABOUT"
18th November 2012, 65MONKEYS, Waltham Abbey, United Kingdom
Me and my wife stayed here on 11th November for a few days, we had a lovely break. Lovely clean hotel, friendly helpful staff. Perfect location. 23 euros from airport to hotel. Would recommend to others.
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Management responseDear guests of ibis Hamburg Alster,thank you for taking the time to write a short review about your stay with us. Your recommendation is very much appreciated as are the great ratings you gave us.We hope you come back to stay with us again.Kind regard,Bernd NoackGeneral Manager
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"Good as always"
6th November 2012, ErikSomers, Antwerp, Belgium
It's been about the 4th time I stay at this hotel and up to now it has always met my requirments and expectations.Good value for money, very well located.Will certainly return to stay at this hotel whenever I'm back in Hamburg
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Management responseDear guest of ibis Hamburg Alster,thank you for taking the time to write a review about our hotel. I am glad to hear that so far all of your stays with us have met your expectations and I am positve that we will keep meeting them in the future.i am happy to read that you will keep returning to us for your next trips to Hamburg and we would love to welcome you back soon.Kind regards,Bernd NoackGeneral Manager
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"Lovely Hotel Central"
11th October 2012, Kildare Ireland
We stayed for three nights in October , lovely location close to shops , lake, Rathaus etc. The hotel was perfect for our needs and the staff were very helpful , Breakfast was a buffet type and was very good . Would use this hotel again
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Management responseDear guests of ibis Hotel Hamburg Alster,thank you for taking the time to write us such a good review about your stay. I am glad that your overall stay was to your satisfaction.Thank you again for sharing your experience.Kind regards,Bernd NoackGeneral Manager
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"Goood location, good hotel, slow lifts"
10th September 2012, SMM-exhibitor, Oslo, Norway
Improve liftcapacity and add close door facility in the lift.1 roundtrip from EG to 5th. floor + 1 minute pick up in room then down to EG could take you 15 min.!!Very good beds, slept very comfortably, good breakfast with very good value for money.
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Management responseDear guest of the ibis Hotel Hamburg Alster,thank you for rating your stay and for writing a short feedback. I regret that our elevator was not up to your expectations. Unfortunately we only have one elevator per building that goes up to the guest rooms. At times (especially during breakfast) it can be a bit slow as it stops on each floor. Our plans to add a panoramic elevator to the outside of our building unfortunately were ended by the city of Hamburg.I am glad to hear that you slept very comfortably. ibis recently launched its "Sweet bed by ibis" bed concept. All our beds have been equipped with new mattress toppers and on the 5th of September all our pillows have been replaced with new, slightly bigger and more comfortable, pillows. Right now all ibis hotels worldwide are being equipped with the new concept, though the roll out will take some time as there are over 900 ibis hotels.We strive to offer our guests the best value for their money and we are happy that you felt this, especially with our breakfast.Once more thank you for sharing your stay at our hotel. We hope to be welcome you back soon, even though it will be 2 years until the next SMM.Kind regards,Bernd NoackGeneral manager
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"top location"
6th September 2012, Eva D, Sydney, Australia
The hotel was OK, the location is fantastic, very close to innercity shops, restaurants & pubs all round the area and 500 m to Main train station. very hard to drag your bags up some stairs before axcessing the elevator, strange set-up, not even a small ramp. Breakfast was nice.
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Management responseDear guests of ibis Hotel Hamburg Alster,thank you for taking the time to write a review about your stay. From your description I gather that you had a room in building 16 which is attached to our main building by a glass hallway. As the floors in this building have a different height than in the main building, we had to put in 8 steps to bridge the difference. I am sorry that this caused some inconvenience to you. The rooms in that building can also be reached through our underground garage without having to maneuver the stairs. I am sorry that you were not told about this.I am glad that your overall stay was to your satisfaction despite this small problem.Thank you again for sharing your experience.Kind regards,Bernd NoackGeneral Manager
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"exelent Hotell"
10th July 2012, Helsingborg, Sverige
Very good and frendly service. Easy carparking. Good breakfast. Free WiFi in the bar. Lovly beds with very good madrass. Very close to everything. Hop on hop of bus outside the hotell door !!
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Management responseDear guests of ibis Hamburg Alster,thank you for writing about your experiences at our hotel. I am glad to hear that everything was to your satisfaction.Once more, thank you and I hope to have you stay with us again.Kind regards,Bernd NoackGeneral Manager
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"Good location poor service"
7th July 2012, Midlands
The hotel is very close to Hamburg main train station and rooms are adequate for an overnight stay. Reception staff weren't exactly welcoming. Very disappointed to find that breakfast had been charged to the room without permission - we were leaving before breakfast service even started - member of staff had to then take it back off account. Also beware - I always pay my account in the currency of the country I am in i.e euros on this occasion. My bill was converted to pounds sterling at the hotel's poor exchange rate again without even asking me. Very unhappy at this as it has cost me money.
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Management responseDear guests of ibis Hamburg Alster,thank you for taking the time to write a review about your stay at our hotel. All feedback is welcome as it helps us detect and eliminate weaknesses in our service.If you book online, the breakfast is automatically added to the rate once it enters our system. This is why our staff ask at check out if the guests had breakfast or not.I am sorry that you were charged in the wrong currency, our staff usually asks the guests their preferency. The exchange rate that our credit card company ConCardis uses is the daily exchange rate of Reuters. If the conversion has cost you money, you can find a best rate guarantee claim form on the ConCardis website.I hope that you will visit us again and let us prove to you that we can do better.Kind regards,Bernd NoackGeneral Manager
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"Hamburg City"
18th June 2012, Harry895, Schwabach, Germany
The Ibis Hotel is located within easy walking distance to the City center. The Hotel is clean and efficient and functional and room/bathroom are small but OK for 1 person. The only problem I found that at night when sleeping it is not possible to open the window for fresh air as the the Main Railway station is close by and the tracks run past the backside of the Hotel which generate quite a bit of noise with trains passing by.
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Management responseDear guest of ibis Hamburg Alster,thank you for taking the time to write a review about your stay at our hotel. We are glad that your stay was to your satisfaction. Most people remark that they find the front of the hotel, which faces a one way street, is the quiter side. Please feel free to request a room to that side for your next stay. Though, as we are in the city center, it is seldom completely quiet with the windows open.It would be our pleasure to welcome you once more at ibis Hamburg Alster.Best regards, Bernd NoackGeneral manager
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"Good"
23rd May 2012, ZenBrussels_Belgium, Brussels, Belgium
Location is excellent. Good quality for an IBIS hotel level. Service was good. Parking possibility is also good and not so far away from downtown.This is not the first time I slept in this hotel.I would recomment to friends if they have to travel to Hamburg.
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Management responseDear guests of ibis Hamburg Alster,thank you for writing a review of your stay in our hotel. We are very glad that your stay was to your satisfaction. I am sure that your nice words will serve as an encouragement to all of our staff.Your recommendation of our hotel is really important to us and we hope to welcome you back soon.Best regards,Bernd NoackGeneral Manager
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"Hamburg Stay"
8th May 2012, EssamEldin, Dubai, United Arab Emirates
Hotel is good, Staff friendly, location is good, free internet in the loobysometimes staff dont guid you to tourist area where you can go and enjoyThank you
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Management responseDear guests of ibis Hamburg Alster,thank you for reviewing your stay at our hotel. We are sorry that, although the staff was friendly, you did not receive the guidance you requested.We would like to welcome you again at ibis Hamburg Alster and to better serve you during your next stay.Best regards,Bernd NoackGeneral Manager
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"City Getaway 4 Day tour"
24th April 2012, BelfastHeilbronn, Heilbronn
Preis Leistung 5 + First time staying at an Ibis Hotel and it will not be the last. It was nice to be attended to by people whom have been well trained for there specific jobs. Thanky again.
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Management responseDear guests of ibis Hamburg Alster,thank you for taking the time to write a comment about your stay at our hotel. I am really happy that you felt comfortable and well cared for by our staff. I will be sure to share your comment with our team.Welcoming you back would be a pleasure.Kind regards,Bernd NoackGeneral Manager
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"Nice hotel at the centre of Hamburg"
12th April 2012, nnoriel001, London, United Kingdom
Great location and very reasonable price for the centre of Hamburg in April. My only issue was that they gave us a smoking room without asking what our preference would be. Our shower head was also a bit broken so the water wasn't as strong as it should have been. But it's not so bad and the location and price more than made up for it.
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Management responseDear guest of ibis Hamburg Alster,thank you for taking the time to write a review of your stay at our hotel and sharing it on tripadvisor. I am sorry that you had to stay in a smoking room. If all non-smoking rooms have already been booked, we are not able to offer a choice between smoking and non-smoking rooms and therefore do not pose this question. Please feel free to ask for a non-smoking room in advance of your stay. If you stay more than one night, please leave your request for a non-smoking room at the reception, in most cases we are able to switch rooms during your stay. If anything is broken you can also leave a message with the reception and our staff will take care of the problem.We are glad that you still enjoyed your stay at our hotel and it would be our pleasure to welcome you back.Best regard,Bernd NoackGeneral Manager
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"Hult International Business School"
26th March 2012, London, United Kingdom
HI,Held a business event at the Kempinski hotel next door to the Hotel and stayed at the Ibis as the room costs were much more reasonable. Satisfied with my stay at the hotel for the cost we paid. Front of house service could have been mroe friendly however. Room was clean and bed was comfortable, shower and bathroom were also good condition.Would recommend as a simple cheap short term option for a city break
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Management responseDear guest of ibis Hamburg Alster,thank you very much for writing a review about your stay in out hotel. Usually we receive a great deal of positive feedback for the friendliness of all our staff. We always strive to offer the best service possible and I am really sorry that you have not felt that way.We hope you give us another chance to prove that our service matches our other services.Best regards,Bernd NoackGeneral Manager
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"Excellent value for the money"
9th March 2012, Helsinki
We had a room in 2nd floor facing Holzdamm street. There was little traffic, and room was very quiet. The room was clean, it is air conditioned, and close to opera, museums, etc in the city centre. Service was friendly, and the area is nice despite being close to main railway station.Breakfast was slightly better than in other Ibis hotels I have stayed.Only negative aspect was air quality in the hotel room, the air got bit stuffy after a while despite having the air conditioning on. Luckily it was possible to open windows fully for ventilation.I'm very likely to to stay in same hotel if visiting Hamburg again.
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Management responseDear guests of ibis Hamburg Alster,thank you for taking the time to write a review of your stay in our hotel. We are very glad that your stay was to your satisfaction. I am sure that your nice words will serve as an encouragement to all of our staff once i share those with them.Your recommendation of our hotel is really important to us and we are delighted that you would like to stay with us again.Best regards,Bernd NoackGeneral Manager
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"stay at alster"
9th February 2012, stockton on tees
We stayed here in February in the freezingn cold weather, temperature outside was -10. Hotel is in an excellent location, this is the third time I have stayed here. Our room was spacious, with plenty of clean towels everyday. The staff at the Reception were very helpful and the girls in the Bar were very good. Breakfast was excellent and I would recommend this hotel again.
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Management responseDear guests of ibis Hamburg Alster,thank you for staying with us again and for taking the time to write a review. I will share your comments with our team and I am sure that your words will serve as an encouragement to all of our staff.Your recommendation of our hotel is really important to us and we would be delighted to welcome you back.Best regards,Bernd NoackGeneral Manager
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These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
