Mercure Hotel Nijmegen Centre

"Visit to Nijmegen"

18th April 2012

Enjoyable brief stay. Very good reception staff, friendly, they knew who we were when we walked in the door! Great location, near the city centre and easy to get out and about. Rooms comfortable although I found pillows too soft. Car parking also potentially an issue, we got the last space. As with other Accor properties I've used in Netherlands, they seem to be of a high standard.

"Renovations"

14th February 2012, Boxmeer, The Netherlands

Having selected the hotel for its location and the sauna I was disappointed when I checked in that the sauna was out of action due to the renovations. I'm glad I was awake early each day since the renovations started at 07:00 and not quietly!Breakfast was passable, although the staff could spend a little less time chatting, probably overstaffed.

Management responseDear sir, madam,Thank you for taking the time to review our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.In the meantime we have the agreement with the construction workers that they will not make any noise before 10am. The sauna is being renovated totally and the brand new sauna will be available again in a few weeks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Ivonne den HartogManagement assistant
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"Good Mercure in central location"

27th January 2012, Brussels, Belgium

Not the first time I stayed at this Mercure, will happily stay again here.One night for a conference in Nijmegen, conveniently located besides the train station, onsite 'open air' parking is available (if I remember well around 6 eur per night and I could park until afternoon when I was leaving Nijmegen). Internet was free, restaurant choice was more than adequate, friendly service and the food was good.As a tea drinker I would appreciate the choice of lose tea for breakfast (not only tea-bags).

Management responseDear traveller from Brussels,Thank you for your kind review, it is a pleasure to receive positive comments.We will forward your comments to our staff who is dedicated to provide a good stay for every guest. Your comments will encourage us to keep up with the good work.We look forward to welcome you again.Kind regards,Ivonne van DeelenManagement assistant
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"A cold stay in Nijmegen"

24th January 2012, Bergen, Norway

Everything was perfect except for the temperature in the room. It was ice cold, but I did not bother to tell the reception because I was very busy during the day and was only going to sleep there. Since I got a terrible cold afterwards, I wished I had asked for a heater.

Management responseDear sir or madam,Thank you for your review. We feel sorry you got a cold and the temperature in your room was not comfortable.We had some unexpected and rather cold nights this month. However, you can always adjust the temperature of the heating in the room yourself. And if it is too chilly then, we are happy to provide an extra heater or blanket.So on your next stay please inform us, so we can make your stay more pleasant.Kind regards,Ivonne van DeelenManagement assistant
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"A great place to stay in Nijmegen and nearby - and a train-spotter's dream!"

2nd September 2011, Philby_UK, Bristol UK

Typically good Mercure hotel in a great location next to railway station and close to Nijmegen city centre. Good clean. comfortable well-equipped rooms with en-suite and surprisingly quiet (since it's next to the railway station and we had a room overlooking the station). Good for business ana dleisure travellers (though food is expensive for what you get)Good parking, excellent friendly multi-lingual staff (why do Dutch staff always speak better English than me?), nice comfy bar (and a good range of beers - this is Holland after all), and WiFi (which worked fine for me) and wired Internet in the room. Mini-bar and safe in room too.Good room value but expensive breakfast at EUR 16 though the range of food is very good for breakfast and caters for most national tastes. Evening restaurant food is good and extensive menu but rather expensive. If you're on a budget you can get a better breakfast and cheaper but just as good evening restaurant food in nearby cafes (< 200 metres).Strongly recommended and a really good example of a Mercure hotel (best I've stayed in anyway).BTW, this hotel is also a train-spotters wet-dream location. It's right next to the railway station and at least half of the rooms overlook the railway. And it's got bood beer. Train-spotting anyone?

Management responseDear Traveler from Bristol,Thank you for your warm review, it is a pleasure to hear you enjoyed your stay with us.Our staff do their best to make our guests feel welcome with pleasure.Our rooms are well isolated to ensure our guests will have a quiet stay. And you are right: trainspotting is very easy from a part of our rooms.We hope we may welcome you another time, maybe with a group of trainspotters?Kind regards,Ivonne van DeelenManagement assistant
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"Service at Mercure"

19th May 2011, Hamburg

The hotel itself was great. Too sad Wi-Fi didn't work proper.The Hotel was in a perfect location.Public transportation easy to reach.Warm welcome, recognized as an A-Club member.Car parking right next to the hotel with a short walk to the hotel lobby.

Management responseDear sir or madam,Thank you for your review regarding our hotel.We are sorry to hear Wifi did not work properly during your visit. In general this works easily for our guests.However, it makes us happy to hear you enjoyed the warm welcome our staff gave you.We hope we may welcome you again as our guest.Kind regards,Ivonne van DeelenManagement assistant
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"Great hotel, great location, but very expensive"

22nd April 2011, Hungerford

The staff are great, the location is perfect being adjacent to the railway station and the hotel is always clean and welcoming. It is quite expensive and that just takes the edge off. But other than that it is a very good choice in the Nijmegen area.

Management responseDear sir, madam,Thank you very much for your review. It is a pleasure to hear you experience our staff to be friendly and helpful and that you had nice stays with us, although you find the rates to be somewhat high.Our rates are a.o. based upon (rate) availability and local situation. Though we offer rates from € 74,00 per night! There are still many dates upon which you can book a room for lower rates, so we sincerely hope to meet you again.Kind regards,Ivonne van DeelenManagement assistant
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"Regular business trip"

16th November 2010, Jay_and_Kay6, Glasgow, Scotland

An ideal hotel for anyone travelling by train as it is adjacent to and overlooks the train station. This is a relatively modern hotel with rooms on 8 floors. It is probably used more widely by the business community but provides good accommodation, good food with an excellent service.

Management responseDear Accorhotels.com Traveler,Thank you for reviewing our hotel through Tripadvisor. We are happy with your comments regarding our hotel.However, please do visit us also for a weekend, if you have the time. Nijmegen, with it's Burgundian way of life, offers a large variety of shops, museums, restaurants, café's and bars. And the surroundings of Nijmegen offers woods, polders, dikes and fruit orchards. This environment is ideal for exploring by foot or bicycle. You see, still plenty more to explore in Nijmegen!We hope we may welcome you again in future.Kind regards,Ivonne van DeelenManagement assistant
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