Novotel Moscow Sheremetyevo Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 1,889 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Within 100 metres from Sheremetyevo International Airport.

  • Free transfer shuttle to Terminals B, C & D of Sheremetyevo airport.

  • All-you-can-eat buffet breakfast is available from 5 a.m. daily

  • 100 m from the high-speed AeroExpress train: 35 mins to the Moscow center

  • 6 conference halls with a capacity of 300 people

Our accommodation(s)

Hotel location

Novotel Moscow Sheremetyevo Airport

Sheremetyevo 2, bld. 3, MOSCOW REGION
141400 KHIMKI
Russia

GPS:55.962536, 37.416935

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,889 reviews

TripAdvisor Rating  4.0/5  1,609 reviews

problem

Customer review rating 2.0/5

Ibrahim Business - Confirmed reviews ALL

I arrived at the hotel at 18:30, but I entered the room at 21:00. I wonder why ?. problematic key and broken door

Dear Ibrahim! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Please, accept our sincere apologies for all inconveniences that you have experienced during your stay with us. Be sure that all necessary measures were taken to prevent such situations in future. To apologies for the inconvenience, we would like to present you with free upgrade up to “Executive” room for your next stay in our hotel. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" and provide you a pleasant stay! Best regards, Novotel Team

Good stay

Customer review rating 5.0/5

M. Business - Confirmed reviews ALL

From arrival to departure the staff was friendly and helpful

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Novotel Team

Bad

TripAdvisor rating 1.0/5

วีระ ว TripAdvisor review

Bad a girl reception at night service, she ask about immigration card and visa, Thailand is free visa 30 days, why she do not know Thailand free visa and then she ask old immigration card for old passport????? She ask where is old immigration card She is many many problem with Thai people, she is bad face Hotel will be training reception for good service

Dear guest, thank you for taking time to review your stay. We apologize if the quality of provided services did not meet your expectations. Could you tell us specifics of your reservation, so we could figure out the situation? Thank you in advance. Sincerely, Arthur Ibragimov, Quality manager.

Great Quality Hot

Customer review rating 4.5/5

Z. T. Families - Confirmed reviews ALL

We had a lovely time. Suite was clean and all our requests were met. The restaurants food was delicious and all the serving staff were helpful and friendly. They even had a baby feeding chair ready for us every day without us needing to ask. My only point of improvement would be the lack of friendliness from the hotel reception staff. Although they did their jobs well, friendliness was definitely lacking. We also struggled to book or find the hotels website. We kept being redirected to Allcor, which doesn’t accept Russian cards. With the current situation getting money onto our Mastercards is almost impossible so this was not encouraging. If our Russian friend didn’t help and find info in Russian where we could email to make a reservation we would probably have gone with a different hotel, which would have been a shame.

Dear Z., thank you so much for taking time to review your stay. We are glad you found it overall enjoyable and lovely. We apologize if our staff at the check-in did not seem friendly and welcoming. Right now, when holidays are upon us and the hotel is full everyday, we are working tirelessly to make sure each and everyone of our guests received proper welcome and services. From the bottom of our hearts, we wish you a happy New Year and hope to see you again very soon. Sincerely, Arthur Ibragimov, Quality Manager.

Good stay

Customer review rating 4.5/5

Tatiana Solo - Confirmed reviews ALL

Helpful staff, quiet place even though just next to the airport.

Dear Tatiana! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Novotel Team

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Other web-users rate our hotel

  • 630 reviews 8.5/10 Location
  • 1,304 reviews 7.9/10 Room
  • 927 reviews 8/10 Service
  • 16 reviews 7.8/10 WiFi
  • 547 reviews 8.3/10 Breakfast
  • 470 reviews 8.4/10 Cleanliness
  • 254 reviews 7.7/10 Value
  • 109 reviews 8.8/10 Wellness Area

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