Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 495 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  495 reviews

TripAdvisor Rating  3.5/5  1,392 reviews

Good Stay

Customer review rating 4.5/5

Charles K. Business - Confirmed reviews ALL

Great location and good bar/lobby to work from.

Dear Charles, Thank you for your positive review, we appreciate it. We are delighted to hear that you enjoyed the great location of our hotel and found our bar and lobby to be conducive to work. Our team is pleased to provide a comfortable and versatile environment for our guests. However, we note your comment regarding the speed of the internet connection. While we are proud of our current amenities, we continually strive to improve our services and appreciate your feedback. We all hope to welcome you back in the future. Best wishes, Mercure Hotel Amsterdam West

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice and very complete breakfast; clean breakfast area. bit of old dated room, but clean, warm and noise free unfortunately both of the electric charging stations for my car were not working which was inconvenient. These days it is important to have the option of charging and I suggest to install additional stations

Dear Annik, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed our comprehensive breakfast and found the breakfast area to be clean. It's also reassuring to know that despite the room's style, you appreciated its cleanliness and the peaceful environment we strive to provide. However, we are sorry for the inconvenience and have noted your comments and handed them to the concerned department for review. We look forward to seeing you on a future stay. Best regards, Mercure Hotel Amsterdam West

What a disappointment

Customer review rating 1.0/5

Leandro R. Families - Confirmed reviews ALL

It is a Ibis with big rooms, period. Not a Mercure. Doesn't have a room service, most items from self service at lobby were gone. Heater doesn't work, poor breakfast, lobby etc.

Dear Leandro R., Thank you for taking the time to share your feedback. We truly regret to hear that most aspects of your stay did not meet your expectations. While we do not offer a 24-hour room service, our 24-hour Grab and Go shop is available for a variety of items. We apologize if this did not fully meet your needs. We're also sorry to hear about your experience with the heater; our maintenance team is always on hand to resolve such issues, and we encourage guests to notify us during their stay so we may offer a prompt solution. Regarding the breakfast, we strive to provide a range of options to suit different preferences. We’re continuously working on enhancing our offerings and guest experiences and appreciate your comments. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Minifridge was not working, lights were not working good and there was only shampoo in the bathroom and also all the towels were not changed. The hallway of the first floor were very dirty. Otherwise the staff was nice but i was stuck in the not so good room for my whole stay. I recommed that you make sure that everything in the rooms work and that cleaning is done properly.

Dear Henna, Thank you for taking the time to review your visit. We regret to hear about the issues you encountered with the minibar and lighting in your room, as well as the cleanliness concerns you've raised. Please rest assured that we have noted these points and will look into them to ensure that our high standards are maintained consistently. Our daily housekeeping service is designed to provide a clean and comfortable environment, and we apologize if we fell short of this during your visit. We also apologize for any inconvenience caused by the lack of certain amenities in the bathroom. We aim to provide a fully stocked and functional room for each of our guests, and we're sorry that this was not your experience. We hope we may have the occasion to welcome you back for an improved experience. Kind regards, Mercure Hotel Amsterdam West

Far from city centre

TripAdvisor rating 4.0/5

george_justin_mathew Business - TripAdvisor review

All good except for the location. Closer airport but far from city centre. The overall experience was good. Just that the way to hotel rooms is but the same as you see in hotels. Not a very big issue but somebody unusual I noticed. Otherwise all okay.

Dear George Justin Mathew, We appreciate that you took the time to let us know your opinion of your experience with us. We're glad to hear that your overall experience was positive. Our location, while close to the airport, does provide easy access to the city centre via a short bus ride, and we're always happy to assist with transportation queries at our front desk. We appreciate your feedback on the uniqueness of the way to our hotel rooms and will consider your observations as part of our ongoing commitment to guest satisfaction. We hope to have the pleasure of seeing you in the near future. Many thanks, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 618 reviews 6.7/10 Location
  • 801 reviews 6.6/10 Room
  • 602 reviews 6.8/10 Service
  • 11 reviews 8.8/10 WiFi
  • 363 reviews 5.9/10 Cleanliness
  • 281 reviews 7.2/10 Breakfast
  • 266 reviews 3/10 Value
  • 179 reviews 4.6/10 Food

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