Hotel Mondial am Dom Cologne MGallery 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,029 reviews

Hotel Mondial am Dom Cologne MGallery - Image 1
Hotel Mondial am Dom Cologne MGallery - Image 2
Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,029 reviews

TripAdvisor Rating  4.0/5  1,745 reviews

Perfect position and good accomodation

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I stayed for a leisure weekend in Koln. The hotel location is super, near the Cathedral and the most important museums. No need to use public transport or taxi. Breakfast top and abundant. I didn't appreciate very much the dinner included in the rate in the restaurant next to the hotel

GREAT WEEKEND

Customer review rating 5.0/5

Denise A. Friends - Confirmed reviews ALL

Have visited the Hotel before and was very happy with the staff location and services. We came back with friends and had a great weekend ion Cologne

Dear Mrs. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Excellent location

Customer review rating 4.5/5

. Couples - Confirmed reviews ALL

one night stops too and from Hamburg

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Well located, Good stay

Customer review rating 4.0/5

S Business - Confirmed reviews ALL

very central location, very good service

Dear Mr. M., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good location, but unpleasant stay

Customer review rating 0.5/5

Chris Business - Confirmed reviews ALL

This was one unpleasant stay, Check-in took very long, due to a member of the check-in staff explaining (which was not prompted by the customer in front) the whole town of Cologne and places to go, which would be a Concierge job, if requested – again, this was not requested by the customers, leaving a long queue for people to check in. There was an unpleasant sewer smell on the Ground Floor and a smell of stagnant water in the shower in the room itself. Bedding had a punctured pillow case on the bed and the room was extremely nosy facing the back of the Dom and smelly towels. General attitude of staff is not pleasant at all and to top it off a false emergency alarm blared on Friday morning at 7AM, forcing us to evacuate the hotel for several minutes - no explanation or apologies offered. After checking out I feedbacked my experience and was offered to be looked after for future stays and that " (...) We will discuss your feedback internally in order to improve our service quality in the future." To conclude: Definitively go to other hotels in the Accor Group, this Hotel is not recommendable.

Dear Mr. S., Thank you for sharing your feedback with us. We sincerely apologize again for the inconveniences you encountered during your stay. Your comments regarding the check-in process, room cleanliness, staff attitude, and the false emergency alarm are already duly noted. Rest assured, we already addressed these issues internally to enhance our service quality in the future. Please accept our apologies for falling short of your expectations. Your experience does not reflect the high standards we aim to provide. We appreciate your valuable feedback as it helps us improve. Should you reconsider, we would welcome the opportunity to host you again and deliver a more enjoyable stay. Please do not hesitate to contact me directly, if there is anything you would like to discuss. Sincerely, Hans Schultheis Guest Relation & Quality Manager

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Other web-users rate our hotel

  • 1,486 reviews 9.6/10 Location
  • 1,411 reviews 7.4/10 Room
  • 1,360 reviews 8.8/10 Service
  • 15 reviews 8.7/10 WiFi
  • 1,006 reviews 8.9/10 Breakfast
  • 526 reviews 7.6/10 Cleanliness
  • 346 reviews 8.8/10 Vibe
  • 261 reviews 7.7/10 Food

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