Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,936 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,936 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excellent service and attentive to customers. Had an exceptional landing experience due to the receptionist who checked me in, I think his name is Zion, he was attentive to my early arrival, he made quick effort to help and he did his job both professionally and politely. thank you

Good stay

Customer review rating 4.5/5

Disha Couples - Confirmed reviews ALL

I really enjoyed my stay here with my boyfriend. The staff were extremely friendly and always happy to help.

Dear Guest, Thank you for taking the time to share your review. We're thrilled to hear that you enjoyed your stay and found our staff to be extremely friendly and helpful. Our team takes pride in delivering top-notch service and ensuring all our guests feel well taken care of. It's wonderful that you recognized their efforts. It would be a pleasure to welcome you again. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice clean hotel

Customer review rating 4.0/5

Mr N. D. Business - Confirmed reviews ALL

Good stay in very clean hotel… just outside the city centre but not too far. Expensive parking (€28/night) and very expensive city tax (€35)….but guessing that is the norm for Amsterdam ??

Dear D., Thank you for taking the time to review your stay. We're delighted to hear that you found our hotel to be clean and appreciated our proximity to the city centre. It's our pleasure to maintain a high standard of cleanliness and provide a convenient location for our guests to enjoy all that Amsterdam has to offer. However, we're sorry to hear that the parking and city tax expenses did not meet your expectations. We ensure our pricing is competitive and reflective of the central location in Amsterdam, where such charges are quite standard. We continuously seek ways to enhance our services and value all feedback that helps us in this endeavor. The city-tax decided by the City of Amsterdam and can unfortunately not be influenced by any hotel. We thank you again and hope that you will return. All the best, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Fantastic service

Customer review rating 5.0/5

Linda S. Couples - Confirmed reviews ALL

The staff were brilliant. The desk staff were very helpful and went the extra mile. The catering staff were exceptional they could not have been better. The hotel was very clean the domestic staff kept the room spotless

Dear Linda, Thank you very much for this kind review of your stay. We're thrilled to hear that our staff made a lasting impression with their exceptional service and that our housekeeping team met your expectations for cleanliness. It's wonderful to know that our efforts to maintain a spotless environment are appreciated. Our team is dedicated to providing outstanding service, and it's rewarding to see that commitment reflected in your comments. We all look forward to welcoming you back in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

WELL LOCATED EVEN THOUGH NOT IN THE CENTRE VERY CLOSE TO TRANSPORT

Customer review rating 5.0/5

Helena K. Friends - Confirmed reviews ALL

EVERYTHING WAS GREAT. THE ROOM, THE CLEANSLINESS, THE BREAKFAST.CHILDREN GOT FREE DRINKS EVERY DAY. STAFF VERY VERY HELPFUL AND POLITE. BEAUTIFUL EXPERIENCE

Dear Helena, Thank you very much for this kind review of your stay. We are thrilled to hear that our location provided convenient access to transportation and that you enjoyed your room and our cleanliness standards. It's wonderful to know that the complimentary drinks for children added to your satisfaction and that our team, especially the gentleman who checked you in, made you feel welcomed. Your kind words are a testament to our dedication to guest service. We look forward to seeing you again. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,542 reviews 7.2/10 Location
  • 2,302 reviews 7.6/10 Room
  • 2,077 reviews 8.5/10 Service
  • 36 reviews 6.3/10 WiFi
  • 1,052 reviews 6.9/10 Cleanliness
  • 1,049 reviews 8.5/10 Breakfast
  • 465 reviews 5.1/10 Food
  • 449 reviews 9.3/10 Vibe

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