Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,916 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,916 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Hotel ok, housekeeping poor

Customer review rating 2.0/5

Reuben S. Families - Confirmed reviews ALL

Hotel was quite modern, some hotel staff were helpful and friendly others were less interested in helping. Housekeeping didn't attend one day and the days they came didn't empty trash. Hotel desk staff just said 'Not our problem as housekeeping is done by a 3rd party company'

Dear Reuben, Thank you for taking the time to share your review. We regret to hear that your stay did not meet your expectations, particularly in regards to the housekeeping service. While our team strives to maintain the highest standards of cleanliness and guest satisfaction, we apologize for any oversight that may have occurred. Regarding the air conditioning, our system is designed to ensure a comfortable environment in line with the typically moderate Amsterdam climate, but we note your preference for a cooler setting. We also take your comments about the reception staff to heart; our goal is to provide all guests with a warm and informative welcome. Rest assured, we are dedicated to improving our services to enhance our guests' experiences. Ensuring the comfort and well-being of our guests is a top priority, and we appreciate your candid remarks which will be addressed with our team internally. We are committed to upholding the quality standards that our guests expect from us, and we are continuously working to enhance our service. We hope you will consider staying with us again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Fantastic breakfast

Customer review rating 4.0/5

B. F. Families - Confirmed reviews ALL

Lovely clean room and powerful shower. I liked the coffee machine in the room. The pillows were not the most comfortable. The worst thing about our stay is that the entire floor that our room was on absolutely reeked of cigarette smoke at times, very unpleasant. Staff very helpful indeed. Children loved picking cans of pop from the yellow fridge, a great Idea.

Dear Mr. and Mrs. B., Thank you for reviewing your stay at our hotel. We are delighted to hear that you enjoyed our fantastic breakfast and found the room to be lovely and clean, with a powerful shower that contributed positively to your stay. It's also gratifying to know that the coffee machine in the room was to your liking. However, we regret to hear that the pillows did not meet your expectations for comfort. We strive to provide the finest quality sleep experience and your feedback is instrumental in helping us improve. Additionally, we are concerned about the report of cigarette smoke odor and take such matters seriously, as our hotel is committed to providing a smoke-free environment. Rest assured, we will look into this issue to ensure the comfort and well-being of all our guests. On a positive note, we are pleased that our staff's helpfulness stood out to you and that your children enjoyed choosing beverages from our selection. It is these little touches that we hope make Mercure Amsterdam City a memorable place for our guests. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Receptionist is not friendly during checked in. Housekeeping did not clean properly. Dirty glasses were only washed every 2 days. Sometimes we got box water and sometimes we did not.

Dear Guest, Thank you for taking the time to share your review. We're delighted to know you appreciate our commitment to sustainable development, and we're equally pleased that you would recommend our loyalty programme to others. However, we regret to hear that the cleanliness of your room did not meet your expectations. We take pride in our housekeeping standards and although our rooms are cleaned daily with the utmost care, we apologize if we fell short in this instance. Regarding the water provisioning, our hotel ensures that tap water in the rooms is of the highest quality, and we regret any inconsistency you experienced. Moreover, we are truly sorry to hear that you found the receptionist to be less than friendly upon check-in. We strive to provide warm and professional service to all our guests, and it's disheartening to learn that we did not achieve this during your stay. We are grateful for guests like you who take the time to inform us of areas where we can improve. Your comments are invaluable as they help us to better serve all our visitors. Rest assured, we are dedicated to enhancing the guest experience and your insights have been shared with our team. We look forward to welcoming you back on a future trip. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

The mattress is very comfortable, but it's inconvenient to commute as I have to walk a distance to reach the train station. It becomes more troublesome on rainy days.

Customer review rating 3.5/5

Sc Families - Confirmed reviews ALL

I've stayed for four nights, but the housekeeping staff hasn't replenished the toilet paper in my bathroom when it's nearly finished, and no one has refilled the backup tissue in the tissue box either. The hotel also does not provide toothpaste.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that our front desk team contributed positively to your experience. It is our pleasure to provide attentive service, and we look forward to sharing your kind words with them. We regret to hear about your concerns regarding transportation. We understand that Amsterdam's weather can sometimes make the walk to the train station less pleasant. While we do not currently offer shuttle bus services, our location near the metro stations Spaklerweg and Overamstel typically facilitates convenient access to various parts of the city. However, we appreciate your perspective and will consider it as we strive to enhance our guest experience. Please accept our apologies for the oversight in not replenishing the toilet paper and tissues in your room. This is certainly not in line with our standards, and we will address this with our housekeeping team to ensure our rooms are always well-stocked. Furthermore, we understand your concerns regarding the cleanliness of the water kettle in your room. We maintain rigorous cleanliness protocols, and this feedback will help us to further improve our services. We are proud to offer comfortable accommodations, and it pleases us to know that you found the mattress to your liking. Our guests' rest and satisfaction are of utmost importance. However, we regret that we do not provide toothpaste as part of our room amenities, but we are always happy to assist our guests with any requests they may have during their stay. We do hope to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay

Customer review rating 4.0/5

Alan Business - Confirmed reviews ALL

We had a good experience,it was close to the Rai

Dear Alan, Thank you for your review. We are delighted to hear that you appreciated our hotel's location, close to the Rai, and found the cleanliness up to the mark. It's also gratifying to know our commitment to sustainable development resonated positively with you. Regarding your experience with the room size, we strive to offer a variety of rooms to meet different needs and preferences, and we regret to hear that the room you received did not completely meet your expectations. For future visits, we may suggest exploring our Privilege Rooms, which offer additional space for added comfort. We also regret that our current staffing limitations have impacted the availability of room service, and we hope to resume this service as soon as possible to enhance the convenience and overall experience of our guests. Our team is dedicated to providing an enjoyable experience, and it is through feedback like yours that we are able to continually improve our services. We look forward to welcoming you again. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,582 reviews 7.2/10 Location
  • 2,322 reviews 7.5/10 Room
  • 2,088 reviews 8.4/10 Service
  • 37 reviews 6.1/10 WiFi
  • 1,068 reviews 8.4/10 Breakfast
  • 1,057 reviews 6.8/10 Cleanliness
  • 478 reviews 4.8/10 Food
  • 454 reviews 9.3/10 Vibe

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