Hotel - Mercure Hotel Amsterdam City
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Mercure Hotel

Mercure Hotel Amsterdam City

Joan Muyskenweg 10 
1096 CJ AMSTERDAM
NETHERLANDS

1,678 reviews
TripAdvisor Rating Based on 1,678 reviews
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Mercure Hotel Amsterdam City

Mid-scale hotel for business trips or leisure

The Mercure Hotel Amsterdam City is set in a beautiful location by the river and provides easy access to the ArenA, Ziggo Dome, Zuid-As business district and the center of Amsterdam. The hotel is just 5 minutes away from the RAI Convention Center. Ample,enclosed parking is available (charged parking areas), which makes this central hotel ideal not only for business trips but also weekends away! You can also reach the city center by public transport in just 10 minutes.

Enjoy all that Amsterdam has to offer with Mercure Hotel Amsterdam City as your base. The Amstel Park and the characteristic district De Pijp are close to the hotel. Visit the historic city centre, with its Canal Ring and the Anne Frank house. the Anne Frankhuis, the Rijksmuseum, the Van Gogh Museum, the Hermitage, the Rembrandthuis, Dam Square and De Wallen. Take a boat trip on the canals or go for a stroll through Vondel Park. Don't forget to visit the Albert Cuypmarkt and Waterlooplein.

Hotel extras

In early 2014, the ground floor of the Mercure Hotel Amsterdam City underwent a full refurbishment and now exudes the allure of Amsterdam. You are welcome to enjoy a glass of wine, small bites or lunch or dinner in the FLOOR restaurant and lounge.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Hotel Amsterdam City

Joan Muyskenweg 10
1096 CJ
AMSTERDAM
NETHERLANDS

Tel: (+31)20/7219176
Fax: (+31)20/6948735

Check-in from 14h00
Check out up to 12h00
Access and transport
  • OVERAMSTEL : 51, OVERAMSTEL /EXIT JOAN MUYSKENWEG
  • AMSTERDAM SCHIPHOL At 17km / 10.63 miles
  • EINDHOVEN At 200km / 125 miles
  • ROTTERDAM ZESTIENHOVEN At 68km / 42.26 miles
  • SCHIPHOL INTERNATIONAL AIRPORT At 16.99km / 10.56 miles
  • SCHIPHOL HELIPAD At 17km / 10.56 miles
  • S109 RAI At 1.5km / 0.94 miles
  • S110 AMSTEL At 0.1km / 0.06 miles
  • S111 WEESPERTREKVAART AMSTEL At 1.5km / 0.94 miles
  • AMSTEL STATION At 5km / 3.11 miles
  • RAI STATION At 2.6km / 1.62 miles
  • WTC ZUID STATION At 4.1km / 2.55 miles

GPS : 52.335579, 4.913228

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • Classic guest room
    Classic guest room

    The Classic Room features a classic design combined with all the comforts that are to be expected. The room features a bathroom with bathtub and shower, and coffee and tea facilities. WIFI is free of charge.

  • Classic guest room
    Classic guest room

    The Classic Room features a classic design combined with all the comforts that are to be expected. The room features a bathroom with bathtub and shower, and coffee and tea facilities. WIFI is free of charge.

  • Classic Triple Room
    Classic Triple Room

    The Classic Triple Room features 3 single beds, a classic design combined with all the comforts that are to be expected. The room features a bathroom with bathtub and shower, and coffee and tea facilities. WIFI is free of charge.

  • Privilege Room
    Privilege Room

    Experience luxury in the contemporary Privilege Room. Enjoy the rain shower and free extras: newspaper, stocked minibar, Nespresso coffee machine, TV multimedia system, mineral water and a bathrobe. Includes free, premium high-speed WIFI.

  • Suite
    Suite

    Experience the luxury of our Suite, which features a spacious rain shower and separate bathtub. You can also enjoy free extras: newspaper, stocked minibar, Nespresso coffee machine, TV multimedia system, mineral water and a bathrobe. Free WIFI.

  • Classic Family Room
    Classic Family Room

    It's family time! The comfortable Classic Family Room accommodates 4 people, featuring a double bed and a sofa bed for 2 children under the age of 12 years. There is a bathroom with a bath/shower, tea and coffee-making facilities and free WIFI.

  • Business Room
    Business Room

    Enjoy our newly renovated Business Room, which features a modern design combined with business comfort, a large desk and a luxurious bathroom with a spacious rain shower. WIFI is free of charge.

  • Business Room
    Business Room

    Enjoy our newly renovated Business Room, which features a modern design combined with business comfort, a large desk and a luxurious bathroom with a spacious rain shower. WIFI is free of charge.

  • 368 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Satellite/cable colour TV
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

FLOOR RESTAURANT & LOUNGE Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

FLOOR RESTAURANT & LOUNGE Type of cuisine: International

Find out more and book
FLOOR BAR & LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

FLOOR BAR & LOUNGE

See all our restaurants and bars

Your meetings and events

Mercure Hotel Amsterdam City Meeting Room

Our meeting rooms


  • Number of meeting rooms: 14
  • Maximum size: 500 m2
  • Maximum capacity: 350
  • Maximum banquet capacity: 250

Our customer reviews for Mercure Hotel Amsterdam City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,678 reviews

nickrY1871PG 2016/07/11
« Long wait line and non-flexible service »

This is my 3rd stay at this hotel and it has extremely long check-in queues and waiting times. I stay in a lot of hotels globally and this one is by far the biggest outlier in the check-in procedure. Also, there were some minor changes required in my booking, but even after talking to the manager, there wasn't anything she could do to accommodate.

ramadhan79 2016/06/13
« Good Facilities »

Good facilities & well maintained. Liked the cruise provided from the hotel. 10 mins walk from the nearest metro station but with heavy luggage it may take 20 mins. Thanks a lot to the male front desk staff (couldn't remember his name) afternoon shift for his help & guidance.

Laura H, Guest Relations Manager at Mercure Hotel Amsterdam City, responded to this review

Dear guest, Thank you for taking the time to shere such a positive review. We are glad you have enjoyed your stay and are looking forward to meeting you again in the future. Sincerely Laura Heeringa

Maxime P 2016/04/20
« Dirty and not fresh room, far from usual mercure standard »

I'm very disappointed about this experience quality of room is terrible. Room was dirty, Furnitures old and damaged by the time, Rooms need a serious refresh too Also, note that hotel is not downtown. The good thing is pleasant staff

Vijay B 2016/04/18
« Place & Breakfast & service are awesome »

Fantastic place to stay and the staff are very polite and helpful & more importantly the breakfast and over all ambiance is perfect to start with a good day. And I loved the coffee taste and my daughter really enjoyed the place.

Jimmywanderer 2015/11/25
« Good quality rooms in good location for concerts and city visit »

Have stayed here many times over last 20 years and will continue to come. However my online fast check-in proved to be very slow askining for passports ID and a big form to fill in. Check out was a disaster. 1 person on reception and 14 people waiting so I put my keycard in envelope in fast check out. Problems where that it took 11 mins for the car park barrier to open as they had to post cost and I was charged for 2 breakfasts as default but I NEVE take breakfast as it is the most expensive Mercure breakfast in Europe and very poor quailty.

LHeeringa, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Mr Wanderer, Thank you so much for taking the time to share your latest experience with us. I am very sorry to hear that it did not live up to your expectations. You certainly did not experience our welcome service as it does not include filling out forms and waiting in line. Please accept our sincerest appologies for that. We are however very happy that you, as you mention in your review, will still return to Mercure Hotel Amsterdam City. We will do our utmost to ensure that your next stay will be, as usual, impeccable and of a similar great experience you have grown used to in the past twenty years! Sincerely, Laura Heeringa Management Assistant

Seat01A 2015/11/04
« Wonderful stay at Mercure Amsterdam City »

Excellent stay at the Mercure Hotel Amsterdam City, during a week-end in Amsterdam. The Privilege Room was spacious and clean, with all sorts of amenities and a Nespresso machine. As a AccorHotels Club Gold Member, I received everything which I was entitled to (complimentary drink at the bar, welcome gift, late check-out at 5 pm was offered but I declined, ...) Staff was very polite and answered every piece of information I needed to enjoy my stay in Amsterdam. The hotel is located at 15 minutes from Schiphol by public transportation, which is a very short distance and really enjoyable when one spends only 48 hours in the city. Moreover, it is only a 5-minute walk to the nearest Metro station, and the City Center is accessible by a 10 to 15-minute Metro trip. Great value for money, will return at this hotel for sure if I come back to Dam.

LHeeringa, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderfull review. It is comments like yours that inspire us to strive for an even better service and experience for our guests. I will share your comments with the teams involved and am looking forward to welcoming you in the near future. Sincerely, Laura Heeringa Management Assistant

Christian L 2015/10/23
« Perfect... »

Very friendly employees, beautiful and clean rooms, very good restaurant, separate breakfast area, room prices are good (vs. the provided service), only 10-15 minutes from central station (with Metro),

Laura H, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Mr Christian, Thank you very much for your lovely feedback. We will make sure your positive comments will reach the teams that have made your stay such a pleasure. We are looking forward to welcoming you again in the future. Sincerely, Laura Heeringa Management Assistant

diara623 2015/10/14
« Friendly staff and nice hotel »

We stayed for 2 nights at this nice hotel, It was very nice from them to give us a free upgrade to one of the suites. The staff was very friendly all the time, specially the girl from the bar who made me a very nice Apple pie mojito... so yummy!! We were very surprise and very happy to find fresh orange juice every morning as most of the hotel offer juice from a box. I will recommend this hotel to my friends and colleagues.

derekc791 2015/08/30
« Nice Hotel. »

Beds not comfortable , bar closes too early. TV channels not great, Mini Bar needs drinks. Location not great, Taxi divers over charging and not taking the shortest route. Staff are nice, very helpful; Dinner menu could be better.

ellisroberts 2015/08/08
« Not a hotel for a short trip to Amsterdam »

The hotel was very far from the centre, the website boasted of being '10 minutes' from the City centre however this was untrue. The closest metro station was closed which is not the hotels fault at all but it would have been nice to have had an email telling us about the situation so we could plan ahead. The nearest metro station was 15 minutes walk and then 15 minutes into the centre so not very quick at all. I really would not reccomend this hotel if you are staying in amsterdam for a short trip as you will waste a lot of time and money on travel. The hotel was very clean and modern however we didn't always get refills of tea and coffee which meant no hot drinks in the mornings. All the members of staff were extremely friendly and really helpful and there was always a lovely atmosphere in the hotel.

Alison L 2015/08/02
« Comfortable if you want to be away from the Amsterdam Crowds! »

We enjoyed our 3 nights stay at the Mercure Hotel Amsterdam. It was a good compromise to be inbetween the airport and the city centre. It depends on what you are looking for in a hotel doesn't it. The room is on the small size, though adequate for our needs, the bed was great, pillows wonderful. The shower was too big and the hot water was an interesting challenge as it would suddenly go hot for no apparent reason. It was not only ours that was "special" as our son had a seperate room and his shower had a personality all of its own as well. The facilites; the bar area is very comfortable which is good as the service at night was very slow. We waited 20 mins for a cocktail while the bar person served other people. It was okay as we weren't on a timeline, though lucky for the bar person we are easy going someone else might have been impressed. If you are in hoilday mode it's okay, though from our experience Amsterdam seems to run at this slow speed anyway. Meals at the hotel were of an excellent standard and breakfast was one of the best we have experienced, with high quality choices. Worth the extra money. Staff were exceptional in professionalism, smiles not neccessarily speed. The hotel was very busy which gives you an indication of high turnover and the short staff at night. Mornings there was three times more staff than at night. The Shuttle into town was helpful for the first day, 5 Euro per head, as the local train station was closed due to renovations. Though be prepared not to want to come back to the hotel between 11.30am - 4.30pm. We bought a GVB 48 hr ticket for all trams, buses & trains at 12 Euro which is a much better option. The closest train station is a 20 mins walk away. The hotel will provide a map for its location. Saying all this I would recommend this hotel for your next stay if what I say fits your needs. I personally like staying outside of the centre of Amsterdam for many reasons. If you have never visited before you will find out!. My main reason is, heads up ---- Watch out of bikes when you step out from any inner city hotels!! It might be your last visit anywhere!

SannekevdBerg, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Alison L, thank you for taking the time to write about your stay in Mercure Hotel Amsterdam City. We are very happy to read that you enjoyed your stay with us. Even though your overall experience was positive I have addressed your feedback about the bar to our Restaurant Manager. I am sure that your feedback will serve as a motivation to improve the service. We hope to welcome you again as our guest in the near future. Kind regards, Sanneke van den Berg Management Assistant

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