Hotel - Mercure Hotel Amsterdam City
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Mercure Hotel

Mercure Hotel Amsterdam City

Joan Muyskenweg 10 
1096 CJ  AMSTERDAM
NETHERLANDS

1,832 reviews
TripAdvisor Rating Based on 1,832 reviews
Best price guarantee
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From 89.00 EUR Non member rate
From 80.10 EUR Member's rate Members’ Rate, join while you book
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Members’ Rate, join while you book
Select your dates 89.00 EUR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Satellite/cable colour TV
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Amsterdam City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,832 reviews

jabirb487 2016/10/03
« Mercure Hotel Amsterdam City Stay »

Nothing to say and well deserved by Uber Cars The Coffee is of best quality for the conference Nice fruits and good Breakfast Will come back of sure next time But next time need to get upgraded to bigger room.

Laura H, Guest Relations Manager at Mercure Hotel Amsterdam City, responded to this review

Dear Guest, Thank you for your positive comments about our coffee and breakfast. We will be honored to welcome you next time. Should you desire a bigger room next time I would like to advice you to book one of our classic rooms. Sincerely, Laura Heeringa

nickrY1871PG 2016/07/11
« Long wait line and non-flexible service »

This is my 3rd stay at this hotel and it has extremely long check-in queues and waiting times. I stay in a lot of hotels globally and this one is by far the biggest outlier in the check-in procedure. Also, there were some minor changes required in my booking, but even after talking to the manager, there wasn't anything she could do to accommodate.

ramadhan79 2016/06/13
« Good Facilities »

Good facilities & well maintained. Liked the cruise provided from the hotel. 10 mins walk from the nearest metro station but with heavy luggage it may take 20 mins. Thanks a lot to the male front desk staff (couldn't remember his name) afternoon shift for his help & guidance.

Laura H, Guest Relations Manager at Mercure Hotel Amsterdam City, responded to this review

Dear guest, Thank you for taking the time to shere such a positive review. We are glad you have enjoyed your stay and are looking forward to meeting you again in the future. Sincerely Laura Heeringa

Maxime P 2016/04/20
« Dirty and not fresh room, far from usual mercure standard »

I'm very disappointed about this experience quality of room is terrible. Room was dirty, Furnitures old and damaged by the time, Rooms need a serious refresh too Also, note that hotel is not downtown. The good thing is pleasant staff

Vijay B 2016/04/18
« Place & Breakfast & service are awesome »

Fantastic place to stay and the staff are very polite and helpful & more importantly the breakfast and over all ambiance is perfect to start with a good day. And I loved the coffee taste and my daughter really enjoyed the place.

Jimmywanderer 2015/11/25
« Good quality rooms in good location for concerts and city visit »

Have stayed here many times over last 20 years and will continue to come. However my online fast check-in proved to be very slow askining for passports ID and a big form to fill in. Check out was a disaster. 1 person on reception and 14 people waiting so I put my keycard in envelope in fast check out. Problems where that it took 11 mins for the car park barrier to open as they had to post cost and I was charged for 2 breakfasts as default but I NEVE take breakfast as it is the most expensive Mercure breakfast in Europe and very poor quailty.

LHeeringa, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Mr Wanderer, Thank you so much for taking the time to share your latest experience with us. I am very sorry to hear that it did not live up to your expectations. You certainly did not experience our welcome service as it does not include filling out forms and waiting in line. Please accept our sincerest appologies for that. We are however very happy that you, as you mention in your review, will still return to Mercure Hotel Amsterdam City. We will do our utmost to ensure that your next stay will be, as usual, impeccable and of a similar great experience you have grown used to in the past twenty years! Sincerely, Laura Heeringa Management Assistant

Seat01A 2015/11/04
« Wonderful stay at Mercure Amsterdam City »

Excellent stay at the Mercure Hotel Amsterdam City, during a week-end in Amsterdam. The Privilege Room was spacious and clean, with all sorts of amenities and a Nespresso machine. As a AccorHotels Club Gold Member, I received everything which I was entitled to (complimentary drink at the bar, welcome gift, late check-out at 5 pm was offered but I declined, ...) Staff was very polite and answered every piece of information I needed to enjoy my stay in Amsterdam. The hotel is located at 15 minutes from Schiphol by public transportation, which is a very short distance and really enjoyable when one spends only 48 hours in the city. Moreover, it is only a 5-minute walk to the nearest Metro station, and the City Center is accessible by a 10 to 15-minute Metro trip. Great value for money, will return at this hotel for sure if I come back to Dam.

LHeeringa, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderfull review. It is comments like yours that inspire us to strive for an even better service and experience for our guests. I will share your comments with the teams involved and am looking forward to welcoming you in the near future. Sincerely, Laura Heeringa Management Assistant

Christian L 2015/10/23
« Perfect... »

Very friendly employees, beautiful and clean rooms, very good restaurant, separate breakfast area, room prices are good (vs. the provided service), only 10-15 minutes from central station (with Metro),

Laura H, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Mr Christian, Thank you very much for your lovely feedback. We will make sure your positive comments will reach the teams that have made your stay such a pleasure. We are looking forward to welcoming you again in the future. Sincerely, Laura Heeringa Management Assistant

diara623 2015/10/14
« Friendly staff and nice hotel »

We stayed for 2 nights at this nice hotel, It was very nice from them to give us a free upgrade to one of the suites. The staff was very friendly all the time, specially the girl from the bar who made me a very nice Apple pie mojito... so yummy!! We were very surprise and very happy to find fresh orange juice every morning as most of the hotel offer juice from a box. I will recommend this hotel to my friends and colleagues.

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