Mercure Beaune Centre

"Comfortable, clean and good service, but not ideally located"

18th April 2012, limamarcos, Paris, France

As is to be expected from Mercure-class hotels, the quality standards were pretty high. Only trouble is the location: the "centre" in the name of the hotel could be slightly misleading, as it takes a good 10-min walk from the hotel to downtown Beaune. The Ibis hotel on the same avenue is much closer to the historic district. We were otherwise very pleased with the overall experience!!!

"GOOD LOCATION AND FRIENDLY STAFF"

6th October 2011, RGBonVivant, Camberley, England

Mercure Beaune Centre was easy to find when leaving the autoroute and for re-fuelling my car the Carrefour was very close by. Reception gave me a warm and efficient welcome. Our bedroom was fine and clean. The Dining Room was sufficiently attractive and the menu satisfied my requirements. Breakfast for 'personnes agees' is gratuit!

"animals in the Restaurant"

27th September 2011, Blandford

The hotel is good the staff friendly and helpful, but we were put off the restaurant by a Dutch group who brought a badly behaved poodle type dog into the dining room at meal times. Under eu legislation I did not think it was allowed. Accor management should take a stand and not let guests bring animals into public rooms

"Brilliant stay"

21st August 2011

this was a very good experience for mé and my family. The hotel as such is centrally located in walking distance from the City center. The staff was very friendly and solved our "problem" wghem it turned out that we would be one more staying there

"Good location and easy parking, rooms a bit dated."

11th May 2011, JTFBrussels, Brussels, Belgium

The hotel is located 5-10 min easy walk from the old city walls. Parking is excellent and secure. Lobby is modern but rooms are dated (older pattern carpet on the walls). Bathrooms are modern. Breakfast is good. The reception helped with some great restaurant recommendations and bookings and were also kind enough to mail some clothing that I left behind. Overall a positive experience.

Management responseDear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel.Me team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in Mercure Beaune Centre.Yours sincerely, Denis PIERRELGeneral Manager and staff
« hide

"Good Hotel, shame about the Restaurant"

3rd May 2011, Epsom

We had a pre dinner drink on the Terrace, with a menu. After 30 minutes, no one came to take our order, so we went into the reastaurant and were shown to a table. There was only one member of staff on duty. After 30 minutes 2 people who arrived 15 minutes after us had their order taken. After an hour in the restaurant we had to ask if we could order some food.The food was very good. The chef deserved to be in a proper restaurant.

Management responseDear Madam, Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.We are sorry that the restaurant did not meet your expectations, and we beg to accept our sincerest apologies.Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you stay with us.Looking forward to welcoming you shortly in Mercure Beaune Centre.Yours sincerely,Denis PIERRELGeneral Manager and its staff
« hide

"TSE"

22nd March 2011, Hillerød

Better ventilation. Room smelling 'old'. Lobby smelling of heavy cleaning agents - comming from the furniture. ..