Hotel - Mercure Albi Bastides Hotel
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Mercure Hotel

Mercure Albi Bastides Hotel

41 bis rue Porta 
81000  ALBI
FRANCE

632 reviews
TripAdvisor Rating Based on 632 reviews
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From 70.00 EUR Non member rate
From 66.50 EUR Member's rate Members’ Rate, join while you book
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Select your dates 70.00 EUR
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air Conditioning
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 09:30-14:00 / 19:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose either a Standard Room or a room overlooking the episcopal city, both offering the same level of comfort.

  • 56 rooms
  • 28 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Albi Bastides Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 632 reviews
Amoq 2016/12/24
« Dated and we didn't feel safe »

I have complained to the hotel directly and have been offered 3,000 Accor points as compensation. Not sure how this is rated 4 star. It is a stunning location in a historic building and the beds are comfortable. It has good parking but apart from that it is faded grandeur although not sure if it was ever grand. Carpets need replacing, water stained and marked in the room. Lobby equally bad. Even the lift was grubby. We arrived to a sign about no water (although this was restored a couple of hours later), a sign saying that new fire detection system was being installed and alarms could go off day or night. We asked how we would distinguish a real alarm from an error and were told reception would phone us. (Presumably taking into account that in a real fire the telephone system would still be working) as we were on the 4th floor this felt very unsafe. I would not recommend this hotel unless it has a massive upgrade go and stay in a cheery Ibis Styles instead.

jbesau 2016/09/21
« Sorry hotel »

Poor service, poor food, sloppy accommodations. Seems management doesn't care. Had to call the desk to get electricity to the power outlets turned on. The a/c never cooled the room below about 27*C...the only English speaking front desk clerk seemed more interested in eating at her desk than helping guests, and the food in the restaurant was bland and poorly prepared and had to ask at least 2 times for each course to be served.

HFPH_12 2015/09/18
« excellent accommodation close to the sights but away from crowds »

Once again we have found an Accor hotel close to the sights but away from the hurly-burly of (Albi) town - level going to the river and across the Old Bridge, then as up- or downhill as you can manage (Albi is very hilly). This Mercure is set in a converted mill/warehouse complex, interesting in itself. All the staff we met were helpful, pleasant and efficient; the restaurant staff were particularly keen to ensure guest satisfaction. The rooms are standard Mercure (we had a 'superior' room), extremely clean, beds very comfortable, and bathroom facilities modern and efficient. Our river-view room was triple aspect, with views of the weir, river, Cathedral and Palais. As I intimated already, the restaurant (also with views of river and town plus a terrace in fine weather) was excellent for breakfast and for dinner, with several fish and meat mains each day, plus a variety of starters and desserts; plenty of choice of local delicacies. The local wine selections (in addition to Mercure's standard wine list) were well chosen, well priced and top quality. On-site parking was no problem, open air within the usual automated barriers and well lit.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

lyn_wind 2015/08/19
« My stay during the Semaine Federale »

A very pleasant 4 night stay. Thank you to all the staff for being so friendly and helpful. Pleased with all aspects of the time spent in the hotel. Eating breakfast on the balcony overlooking the river was particularly delightful.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Z T 2015/08/18
« Breathtaking view from the hotel restaurant »

Enjoyed very much Sun rise while having nice breakfast on the restaurant terrace. Perfect location - close walking distance to the historical St Cecil church and Toulouse Lautrec Museum. Definitively The Best hotel in Albi! Highly recommended!

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Barkiv 2014/11/04
« Too Small Rooms »

The rooms are very small, which was not advised before reservation was made. Some of the ameneties were not in the room and only after asking they put it in the room. Food in the restaurant was resoanable. View from the windows (special additional money to be paid) superb.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels

Antonio A 2014/08/25
« a good hotel in a wonderful town »

the location of the hotel is outstanding albi deserves the trip (cathedral, museum toulouse-lautrec, cordes, etc) good service/price the hotel is a bit old-fashioned but this adds to its allure certainly I'd stay again at the hotel

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Len J 2014/08/11
« Convenient and comfortable »

My wife and I visited Albi together with our adult daughter and we were accomodated in an adjoining double - single rooms. The rooms were clean, comfortable and the full buffet breakfast was very satisfying. The complimentary passes for the Toulouse-Lautrec museum was another plus.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

Richard F 2014/05/21
« General Comments »

The hotel is well positioned for access to the City and provides an unrivalled view of the Cathedral. The room was small. The restaurant was not open for lunch on Saturday - this was not obvious from the hotel information. The two restaurants suggested by the receptionist were both CLOSED. Time wasted and much walking. The food at dinner was just passable - beef with a cantal cheese croquet does NOT work.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Dear Sir, Madam; You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

HMBSusan 2014/05/04
« We didn't want to leave! »

Love this hotel in an old mill, but modern and comfortable. Great location at the Pont Neuf but also near the Pont Vieux. Restaurants all around...explore! The staff is wonderful and made us welcome...even gave advice on trains, etc. Only about 1/2 mile from Albi Madeleine station. Laundromat two blocks away along with pharmacy and basic market. Old Albi a short walk. This place is a gem!

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

JohnVinylBarcelona 2014/04/21
« Wasting opportunities »

Albi is the perfect small town, interesting history you can enjoy besides a privileged location that the hotel have too. But everything can change when you enter your hotel room. Despite the glamourous hotel website, ours was one in a very bad condition, almost dirty, with a faulty bathroom and an horrible view. Hotel staff did absolutely nothing to improve the situation at the check in, not even apologize when our displeasure was said at the check out. You better have a drink and enjoy the hotel terrace than stay in , unless you personally check your hotel room previously.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Dear Sir, Madam, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Roger B 2014/03/16
« An Individual Hotel »

The hotel building is old and has charm and a sense of history to match that of Albi. The reception staff were bright and friendly, the room overlooked the river and was very comfortable. Service in the bar and restaurant was efficient, the dinner menu simple and the quality and presentation of our dinner superb. Breakfast provided us with a good start to a day of sightseeing. This is a hotel we will return to and recommend to our friends.

THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Breege H 2013/12/26
« Albi »

We had a beautiful room , very spacious and spotlessly clean, staff very helpful and caring. So close to all amenities. A real wonderful location. Buffet breakfast was sufficient to provide for the morning's sight seeing . Would love to return and spend a few more days there.

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