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Hotel Continental Zurich - MGallery Collection - hotel reviews in Zurich
Hotel code: 1196
Accorhotels.com customer reviews in partnership with TripAdvisor
"Qualicoat trip"
14th May 2012, 1Kuwait, Norwich, United Kingdom
Clean comfortable hotel very close to all attractions and shopping in Zurich, breakfast not great value and little variety. Overall great hotel that you would come back to.
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Management responseThank you for reviewing us on tripadvisor. For future reference, please do let us know what you missed on our breakfast offer, as we're always happy to adapt our offer to our guest's wishes. Also, if you have the full buffet most known items can be ordered with our waiters at no extra cost. Looking forward to your next visit. Best regards, Monica Voegeli
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"Hotel Continental"
12th May 2012, marinatarn, Moscow, Russia
Generally, I was satisfied with this hotel. Everything was fine, only few mineses: one day the staff forgot to put in my barthroom a soap and shower gel, and at the last day of my staying, the brakfast were served very, very slow.All the res was absolutely good.
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Management responseThank you for having taken the time to review us on tripadvisor. For your inconveniences with the soap and breakfast service I apologize and promise to look into the matter with the regarding department heads. Sincerely, Monica Voegeli
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"Quiet"
11th May 2012
If you travel Europe often, you know the shock of a noisy hotel. This hotel is the exact opposite. It prides itself on quiet.The rooms, though small are very clean and well appointed. The breakfast is not to be missed
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Management responseThank you for your positive comments on tripadvisor. I am delighted to read about your calm and clean stay with us. Best wishes, Monica Voegeli
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"Nicest hotel we've ever stayed in"
8th May 2012, Annetay4, Adelaide, Australia
This hotel was simply fabulous. It is in a great location in the central part of Zurich, it has a lovely traditional Swiss character without being kitschy and the rooms were clean and very comfortable to sleep in. The aspect that really sets this hotel apart, though, is its customer service--staff were very friendly and helpful from the moment we arrived. We arrived at 9am and they already had rooms ready for us. They suggested a touring route for us and even purchased tram tickets for us so we wouldn't have to worry about how to get tickets. They also allowed us to park our rental car in the parking lot for free while we packed our luggage. The noon checkout is also a bonus. Overall, highly recommended.
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Management responseMany thanks for your lovely words on your Continental Zurich experience. I'll be delighted to forward your compliments to my wonderful team. It is feedback like yours, that make us go the extra mile with joy, every day. Thank you for having taken the time to share it with the tripadvisor community. Best wishes from Monica Voegeli & team
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"Good location"
6th May 2012, Tulip0809, Singapore, Singapore
I stayed in Hotel Continental for 2 nights recently, and would recommend it for its good service and location. When I arrived at the hotel near noon on 30 April, the friendly lady at the reception voluntarily gave me a room upgrade at no extra cost. The room that was allocated to me was very spacious and clean (with the exception of the layers of dust that was attached to the memo pad and the pen that was placed on the side desk beside the bed). Before venturing out of the hotel, I had asked about the use of the internet at the business centre, and for directions to the old town, and the young lady (with long blond hair) at the reception was very helpful. Later that night, I had another pleasant encounter with a bespectacled male staff (with comb-back hair) when I asked for details of the day trips available. The young man was well-informed and was very professional. My room was quiet at night although it was facing the street and this is a big plus but the pillows were too soft for my liking. The housekeeping service could also be improved - the toilet rolls in the bathroom were not replenished on the second day of my stay. Further, I found 2 magnetic cards in the card reader on 2 separate occasions when I returned to my room which should be left behind by the housekeeping staff.
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Management responseThank you for your honest review on tripadvisor. I am delighted to read about your memorable stay and will forward your compliments to my wonderful team. As for your comments about the housekeeping, I would like to apologize for your inconveniences. I will talk to the housekeeper about the cleanliness control as well as the restocking, as this is certainly not our standard of service. Regarding the key cards the housekeepers most likely belived the card to be the second guest key card and left it where they thought you as the guest put it. Protocol in an occupied room is not to remove anything that the guest put. But of course I will look into this with my housekeepers. Thank you for letting me know. Best regards, Monica Voegeli
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"Amazing Hotel - Especially for Europe"
26th April 2012
This was the best hotel I've stayed in in Europe. It was wonderful! I would highly recommend. The service was terrific and the room was wonderful with inlaid wood furniture and an extremely comfortable king size bed.
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Management responseWow, that is ONE positive feedback, thank you for posting it! The Continental Zurich team is delighted you had such a memorable stay with us. Best wishes, Monica Voegeli
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"Excellent hotel"
17th April 2012, kainhyv, Jyvaskyla, Finland
The staff was very friendly and service top notch. The breakfast buffet was delicious with lots of variety. The hotel was also baby-friendly.
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Management responseMany thanks for your superb feedback. I'll make sure to have my wonderful team read your review. Sincerely, Monica & team
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"Nowhere we would rather stay"
29th March 2012, Zurich, Switzerland
Everything about the hotel gives us a lot of pleasure- the staff are not only efficient but are very pleasant
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Management responseHow wonderful to read that on Tripadvisor! Certainly I agree :-) Thank you so much for having taken the time to post your review. Best wishes, Monica & team
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"continental hotel review"
18th March 2012, antwerp
well located, no nonsense business oriented hotel.chinese retaurant downstairs is not fantastic...well located within easy walking distance of main railway station and shopping district (Bahnhofstrasse)
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Management responseThank you for your review on tripadvisor. Sorry to hear about your bad experience at Mr. Luo's (sublet), he's got 13 Gault & Millau points, must have not been his night. For your inconveniences I apologize and hope to welcome you back anyhow - then maybe you wanna try our own bar&diner on the 1st floor. Best regards, Monica Voegeli
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"Adequate Business Lodging"
16th March 2012, Jericho
In Zurich for 4 days. Hotel convenient to Zurich Central station, with tram nearby and an easy walk from station if weather is good. Small hotel, small lobby, more "inn" decor than city hotel. Clean and neat. On first night, could not get any late night service help from Front Desk for a wake up call and missed my early morning train. Immediate 1 or 2 block area is very mundane, no nearby restaurants. Did not try hotel restaurant. Staff was friendly, location secure, no traffic noise.
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Management responseGruezi & thank you for your feedback. For your inconveniences regarding the missed wake-up call I apologize and will immediately look into the matter with my Front Office Manager. There is an automatic wake-up call system on our TV, but certainly we offer the personal wake-up call as well. Once again, I'm sorry for the missunderstanding and hope you'll visit again. Best regards, Monica Voegeli
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"Great hotel"
28th February 2012, Auckland, New Zealand
Great hotel. Fantastic service from all staff - porters, check in, bar staff, house maids. All very very friendly, helpful and easy to communicate with.Not in the absolute heart of all tourist things to do, but a short walk from everything.We had a great stay and would happily go back.
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Management responseGrüezi & thank you for your lovely words.Best regards from Zurich, Monica Voegeli & the Continental Zurich team
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"I'll come back"
3rd February 2012, Oslo, Norway
Nice people, good bed and short walk to Zurich HB - of course it is clean, it is Zurich. Room was small but OK for one person one night.Breakfeast was not included and not cheap - but tasted good.Quite a few restaurants and interesting shops nearby.
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Management responseLovely to know, thanks for sharing your experience with the tripadvisor community. Best regards, Monica Voegeli
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"Zurich accommodation."
8th October 2011, Sydney, Australia
We recently stayed at the CONTINENTAL in Zurich which we booked direct with Accorr.We we upgraded on arrival and were very happy with everything.The only suggestion that I could make and this is not just to the hotel but hotels and restaurants in general is the price of wine.To charge 55 euros for a bottle that we can buy for 10 is ridiculous and that is why you hardly see anyone with a bottle at their table.I thik you should all look at this.It is so obvious that if you reduced the price more people would order the wine and you would make more money.These days price dictates most things!I hope this helps you with your planning for 2012.
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Management responseGruezi and thank you for your feedback on tripadvisor. Your suggestion is very appreciated - I will definately look into the wine prices with my restaurant manager (fyi: we do not offer wine that can be bought locally in the supermarket, but I get your point :-) Thank you and best regards, Monica Voegeli
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"Perfect!"
23rd September 2011, Sao Paulo, Brazil
It was Perfect! Wonderful and helpful staff! Great room with awesome bed and appliances!Breakfast was delicious (although bit expensive).Not so far from many restaurants and busy streets. Really close from the Banhof.
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Management responseThank you very much for your lovely words. My staff and I really appreciate your commitment to post your wonderful experience on tripadvisor. Best regards from Monica Voegeli & the Continental Zurich team
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Hotel address
Stampfenbachstrasse 608006 ZURICH
SWITZERLAND
How to reach the hotel
GPS :N 47° 22' 52.19'' E 8° 32' 32.82''
Contact the hotel
- Tel. (+41)44/3606060
- Fax. (+41)44/3606061
- H1196@accor.com
