Novotel Wolverhampton hotel

"to visit my daughter"

10th May 2012, carfranc, Rayleigh, United Kingdom

Have stayed here before and will stay here again - only problem was Sunday night/ Monday morning a crowd of young men came back at around 4 a.m. - they had either been drinking excessive amounts of alcohol or had no thought for anyone else as they were shouting out at each other as though they were on a building site. Besides that, the hotel staff are extremely friendly, efficient and helpful. The hotel is clean and modern and well located.

Management responseThank you for staying at the Novotel Wolverhampton and for taking the time to convey your comments. I am pleased to know that you felt the service received from our staff to be 'friendly, helpful and efficient' and that you will be booking a return stay with us in the future. I am disappointed that your stay was interrupted by a few guests and trust that when you do return, that you have a peaceful stay at the Novotel Wolverhampton. Kind Regards, John Armstrong (General Manager)
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"Hotel on route"

20th April 2012, ballingarry

The hotel is handy for the city centre and for the M6 motorway. Rooms are spacious and service at hotel very good. The only slight fault was that the toilet was poor flushing and could have been cleaner.

Management responseGood afternoon, we very much appreciate your comments regarding your stay at Novotel Wolverhampton. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will certainly be addressing your comment regarding the toilet to ensure that this is improved. We look forward to welcoming you abck in the near future. Regards, John Armstrong.
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"Value for money and good service"

10th February 2012, Glasgow, United Kingdom

I stopped off in Wolverhampton to visit elderly family members during a business trip. I found the hotel very clean, staff were friendly and helpful and the room was quite large with a moderised bathroom. Having travelled to England from Austraia during winter I was pleased to find that heating was very good - I felt snug and warm in the hotel even though 4 foot of snow had fallen outside the weekend of my stay. The door between the bedroom and wardrobe/toilet area is very good as it helps keep the heat in the room and also keeps the noise and light out. My only negative comment would be about the location of the hotel - being close to the ring road it is a little difficult to navigate the way in. If you are travellingt by train I suggest you ask the hotel for walking directions from the station. I would definitely stay here again as it is very central to Wolverhamton city (walking distance to shops etc) as well as close to the bus and train stations.

Management responseWe very much appreciate your comments regarding your stay at Novotel Wolverhampton. It is always a pleasure to receive positive feedback. Thank you also for your comments regarding the location of the hotel.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,John ArmstrongGeneral Manager
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"Birmingham Novotel in Snow"

8th February 2012, Shannon, Ireland

Overall a very good experience at this hotel. Close to both bus and train station so easy access and near town centre also so good for shopping etc. It was quiet area so no problem sleeping. Only fault was it snowed while we were there and no effort was made to clear the walkway out to the hotel gates. I had an OAP travelling with me and they were terrified of slipping and falling. Bill a bit confusing also. Apart from those niggly little things I couldn't fault the hotel and the staff are amongst the most helpful I have come accross in a hotel in a long tim.

"Great place to stay"

24th January 2012, supernanny1975, england

We go to see wolves play and meet up with friends. Station and bus station are right on the door step so easy travel. Lots to do in Wolverhampton. Staff very friendly and notice to same customers time and time again. Always a good sign.

Management responseWe are glad that you chose to stay at the Novotel Wolverhampton whilst you attended a football match in the city. We are very pleased that our location was convenient for you and that our staff were friendly and acknowledged you as a return guest. We would be very happy if you would return for a future stay and trust that you will continue to have a good experience. Kind Regards, John Armstrong
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"Novotel Wolverhampton"

16th January 2012, Maidstone

A good hotel centrally located in Wolverhampton & near to station. Parking is very reasonable at £3 per night. It can get a little noisy as the hotel backs onto the ring road, but if as I did you ask for a room at the back then all is fine. I had breakfast every morning but only one dinner - whilst the quality was good the food was VERY expensive - much better value to walk into town and get food there.

Management responseThank you for your overnight stay at the Novotel Wolverhampton. I am very glad that our close proximity to the city and train station suited your needs and that you felt our car parking charge to be reasonable for a city centre hotel. The bedrooms all have double galzing windows but it is correct that you may request a room away from the ringroad at Reception which is a bit quieter. Thank you for your mentioning your feedback regarding the Dinner prices, we will certainly take this into further consideration. We hope to have the opportunity to welcome you back to the Novotel Wolverhampton. Kind Regards John Armstrong
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"Great Central Location and accomodation Excellent value"

4th August 2011, Norwich

Only gripe with this hotel was being very hot at night on a warm day and if you open window then could hear the traffic. Apart from this great executive room, amazing breakfast, very fresh and great service. Quick check in and secure car parking. Xbox in foyer for kids to play. Good large screen TV, hairdryer and Ironing board and iron. Nice to have separate toilet and washroom as well!Easy to find well sign posted, took no time at all to get into Birmingham.

Management responseThank you for taking the time to provide us with your feedback which is invaluable in our efforts to continually improve the quality of our services. I am glad that you found all our services provided and location to your satisfaction. With regards to your comments about the room temperature at night, please be informed that are rooms are equipped with an air cooling system and we also provide fans upon request. I hope that we do have the opportunity to welcome you back to Novotel in the future. Kind Regards, John Armstrong
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"Visting Wolverhampton for night out"

6th July 2011, Banbury

Stayed at hotel for a 1 night stay on Saturday night with a rate lower than local budget brands. For the rate I payed the room was fantastic and everything was hassle free. The City centre was only a 5 minute walk away. Very good service and excellent value for money.

Management responseThank you for your comments regarding your visit to the Novotel Wolverhampton. I am delighted that you enjoyed your stay and that you were pleased that you received value for money. We would be glad to welcome you back in the near future.
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"Novotel Wolverhampton"

5th May 2011, Basingstoke

Conveniently located with ample cheap parking it is a good base for visiting the midlands. The Hotel is clean and modern with extensive TV and Wi Fi provision. Typical of Novotels the bathrooms and room furniture are very good.

Management responseGood afternoon, thank you for your comments and I am delighted that the location of the Novotel Wolverhampton was suitable for you and that the facility of our car parking had impressed you. I shall forward your comments to our team and they will be pleased to know that you were happy with our product and the cleanliness of the hotel. We trust that you will not hesitate to contact us should you be returning to Wolverhampton and we shall look forward to welcoming you back.
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"managing director"

15th February 2011, tokyo

you had a abth in the past. however there was no bath. it was not good for me.

Management responseThank you kindly for your recent stay at the Novotel Wolverhampton and for you feedback as well. I would like to inform you that we have bedrooms which have a bath tub and would be glad to allocate this room for you on your next stay at the Novotel Wolverhampton.Kind Regards, Dalene Lazarus (Reservations Manager)
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"We will return......"

7th January 2011, Derby

Novotel Wolverhapton - is a fresh clean modern hotel with efficient lifts, good sized rooms, helpful staff and a great buffet breakfast. Great value for money. Amazing shower!! Yes - we'll be back : )

Management responseThank you for your kind feedback with regards to your stay at the Novotel Wolverhampton. I am delighted to know that you had an enjoyable stay with us and will return. I shall forward your remarks to the team and I am certain that they will be glad to hear your comments. Kind Regards, Dalene Lazarus Reservations Manager
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"Novotel Wolverhampton"

19th December 2010, Oxford

Easy to find,good access from road to carpark to hotel, good servce, clean, breakfast adequate. Given the overall package I was a little surprised to have to pay £3 for the car parking!

Management responseThank you for your comments regarding your recent stay at the Novotel Wolverhampton. I am glad that you were happy with the service that you received whilst staying with us. I understand that you were surprised that the car parking is chargeable. In fact, we charge the cheapest overnight fare for secure car parking in the city centre.We will be delighted to welcome you back to the Novotel Wolverhampton in the near future and trust that you will have an enjoyabel stay with us. Regards Dalene Lazarus, Reservations Manager
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"Very nice hotel"

15th November 2010, London

Very nice hotel, the staff is very friendly and ready to help.

Management responseMy team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at the Novotel in Wolverhampton. Kind regards, Dalene Lazarus (Reservations Manager)
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"Good hotel, would recommend"

15th November 2010, Brentwood

Good hotel, excellent staff. Only down side is the location is a little bit out.

Management responseThank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to the Novotel in Wolverhampton very soon. Kind regards, Dalene Lazarus (Reservations Manager)
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