Grand Hôtel ROI René Aix-en-Provence Center-MGallery 4 stars

Customer review rating (ALL Rating) 4.6/5 1,440 reviews

Best price
guarantee
Grand Hôtel ROI René Aix-en-Provence Center-MGallery - Image 1
Grand Hôtel ROI René Aix-en-Provence Center-MGallery - Image 2
Grand Hôtel ROI René Aix-en-Provence Center-MGallery - Image 3
Grand Hôtel ROI René Aix-en-Provence Center-MGallery - Image 4
24 boulevard du Roi René, 13100 AIX EN PROVENCE, France

Description

Hotel extras

  • In the heart of Aix-en-Provence, with Green Key certification

  • Outdoor heated swimming pool from April to mid-October

  • Gastronomic restaurant and creative bar

  • A fitness room is available 24 hours a day

  • Paid private parking (booking advised) and paid public parking nearby

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Hôtel ROI René Aix-en-Provence Center-MGallery

24 boulevard du Roi René
13100 AIX EN PROVENCE
France

GPS:43.523922, 5.450275

Telephone
Fax +33 4 42 37 61 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

LA TABLE DU ROI

The La Table du Roi restaurant offers authentic and poetic Provençal cuisine. Depending on the season, choose to sit in the restaurant, on the terrace or in the winter garden.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,440 reviews

TripAdvisor Rating  4.0/5  1,809 reviews

The perfect break after a long road trip

Customer review rating 5.0/5

Philip D. Friends - Confirmed reviews ALL

We'd been on the road for five days visiting friends, places, a great time but quite tiring. At just the right time we had a moment de pause with you in Aix: the thoughtful, diplomatic, friendly attitude of all the staff, together with the elegance of the hotel was the ideal parenthesis before we set off on the last leg of our trip. Thank you.

Dear Philip D., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager.

Loved this hotel

TripAdvisor rating 5.0/5

WilliamW998 Business - TripAdvisor review

Every aspect of the hotel was wonderful.Upon arrival,I was warmly greeted by the staff at the front desk.The location was perfect, I could walk everywhere from here.My room was spacious and very comfortable, clean and immaculate. I would definitely recommend this hotel to friends and can’t wait to stay here again.

Dirty and lack of help.

Customer review rating 1.0/5

Joe Couples - Confirmed reviews ALL

Terrible hotel. Room is disgusting, stains all over carpet, gross furniture, no air flow, long hair in tub and on towels. Good luck with check-in as you have to beg to be helped. No offering to help with bags. Confusing parking.

Dear Joseph M., Thank you for sharing your experience with us. We take your comments very seriously and would like to assure you that the cleanliness and comfort of our rooms are of the utmost importance to us. We have a strict cleaning protocol in place to ensure high standards of hygiene and quality. We are sorry to hear that your experience did not meet your expectations. Your feedback is invaluable, and we will certainly use your comments to improve our services, particularly with regard to the efficiency of the check-in process and assistance with luggage. We hope to have the opportunity to earn your trust again during a future stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Mendes, General Manager

Great location but very mean on amenities and benefits

Customer review rating 3.5/5

Sang F. Couples - Confirmed reviews ALL

I am a loyal customer of Accor, and have always prefer to book directly with the hotel than via third party booking sites. I believe that would save the hotel 25% commission. However, one would think the hotel would offer me some benefits, like free upgrade, free breakfast, free parking (€25 a day!!!!) etc? NON! I was even more disappointed that 1. We arrived at 13:00 and our room wasn’t ready. I know check in is supposed to be 15:00, but I am a loyal customer. 2. There are exactly 3 Nespresso capsules in the room. There is no fresh milk for my coffee. Only 2 tiny old cream in pods. 3. Cleaning was also erratic. One day when we came back from lunch, and wanted a nap, the cleaner wanted to come in. At 3:30 pm? 4. Although the reception is efficient enough, there is no fast track for Accor loyalty customers. There is a lot of competition in Aix, and this hotel must know that. Try harder to please existing customers and they will return. Me? I am not so sure.

Dear Sang F. We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. We understand your frustration and apologize for the inconvenience during your recent stay. We always do our best to allocate rooms in a timely manner, but sometimes, due to the intensity of our business, this can be difficult to achieve. Your feedback is very valuable to us and we will take it into account to improve our services and offer a more pleasant experience to our loyal customers, like you. We thank you for your loyalty to Accor and hope to earn your trust again during your next stay. Yours sincerely Elisabeth Mendes, General Manager

Great location, elegant hotel, superb staff

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Stay of 6 nights in March 2024. Hotel is in an excellent location -- just across the street, you enter the Old Town of Aix. It's a 3-minute walk to the Cours Mirabeau, Musee Granet, and Hotel de Caumont. Beautiful interior courtyard with swimming pool. Rooms are spacious and well equipped, also very quiet. Very good breakfast buffet. Staff is professional, knowledgeable, and very pleasant. I look forward to staying here again in two months!

Dear Karan S., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 416 reviews 9.3/10 Location
  • 549 reviews 6.5/10 Room
  • 804 reviews 9.3/10 Service
  • 5 reviews 2.9/10 WiFi
  • 295 reviews 8.9/10 Breakfast
  • 270 reviews 6.1/10 Comfort
  • 215 reviews 8.4/10 Food
  • 134 reviews 6.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Aix En Provence

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.