Hotel address
Birmingham AirportWest Midlands
B26 3QL BIRMINGHAM
UNITED KINGDOM
How to reach the hotel
GPS :N 52° 27' 10.00'' W 1° 43' 54.49''
Contact the hotel
- Tel. (+44)121/6199003
- Fax. (+44)121/7820445
- H1158@accor.com
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Novotel Birmingham Airport - hotel reviews in Birmingham
Hotel code: 1158
Accorhotels.com customer reviews in partnership with TripAdvisor
"Needed some peace and quiet at a hotel"
3rd March 2013, wigpen, Manchester, United Kingdom
Went to the Novotel at Birmingham airport for a couple of night to chill out and have some room service. Saw some bits and pieces in the area and generally relaxed in the hotel.Excellent service and personnel.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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"great hotel"
28th February 2013, weekendaway81, Bangor
Got a great deal at this hotel for an airport stopover,room was clean & comfortable, no noise despite aircraft, close to arrivals & departures no extra transport required to get to it, great food, excellent service from the staff. Will use it again.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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"Birmingham Airport Hotel"
20th February 2013, woodyWarwickshire, warwickshire
Bed and Bedding "TO DIE FOR" so comfortableRoom decor and furniture a little tiredMini Bar in room extortionate ( 330 ml Coke £2.50)When "Checking Out" make sure you are not charged for "Extra's (Ie Telephone calls) that are not yoursDo not like there practice of leaving clean laundry on a trolley on the landingsExcellent "Value for Money"Very convenient for "Early Morning Flights"Will use again
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I am so glad that you had a comfortable nights sleep, I would like to thank you for your constructive comments I will share them with my team. We look forward to welcoming you back to the Hotel very soon. Kind regards Ian Dick
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"Airport"
14th February 2013, 100Benji, Sliema, Malta
Very good service, thoughtful staff. The hotel has all amentiies, safe, minibar, kettle, good breakfast, comfortable bed. The staff were very helpful. Only criticism, usually there is a bath and a shower, this time only a shower and the water was not very hot.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I would like to thank you for your constructive comments I will share them with my team. I sincerely apologize for the issue you had with the lack of hot water, we did have a problem with this however it has now been rectified. We look forward to seeing you soon. Kind regards Ian Dick
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"Good location"
13th February 2013, Una M, Immingham, United Kingdom
A good hotel to stay for travelling from BHX. Room was of a good standard and staff were friendly and helpful.As it was the International Spring fair at the NEC the room price was really hiked up hence the low rating for value for money. However, I knew the rate before I booked and no-one twisted my arm to stay there.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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"Internet Access"
11th February 2013, IMacKareby, Kareby
According to the reservation this is included:Enjoy modern decor and ergonomic comfort: Queen bed, en suite bath or shower, sofa bed , flexible work area, LCD TV, pay movies and internet access, broadband connection, hair dryer, iron, laptop safe, minibar, tea/coffee. Up to 3 people max 2 adultsWhat I should read is the following:Enjoy modern decor and ergonomic comfort: Queen bed, en suite bath or shower, sofa bed , flexible work area, LCD TV, pay movies and internet access*, broadband connection, hair dryer, iron, laptop safe, minibar, tea/coffee. Up to 3 people max 2 adults*extra charge.You can claim for as long as you want that it's not included in the price - what is written is something completely different. After discussing with your staff I still can't get your way of writing? Should I "guess" that the bed is also to be used after an extra charge? Or the hair dryer after an extra charge?I could be happy if it stated "broadband connection" - that means the Internet Access is chargeable. Now it is actually stating "Internet Access" - that means I should have access to the Internet.Internet Access - cost extra.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I am sorry if you were under the impression that the internet was included in the price of the room. In regards to the internet I would like to make you aware that we are currently reviewing our internet offering to make improvments for the future. We look forward to seeing you soon. Kind regards Ian Dick
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"excellent stay"
21st January 2013, k_yorke, Machynlleth, United Kingdom
We were travelling very early from the airport and needed a hotel nearby. You can't get closer than the Novotel - 50 yds from the terminal. Access from the railway station by overhead train link - hotel just across from the terminal. Staff were friendly, rooms large, clean, en-suite. Restaurant menu - lots of choice for both adults and children. We will use this hotel whenever we have an early departure - or late arrival from Birmingham.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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"A very convenient hotel"
17th January 2013, dlc1304, Belfast, United Kingdom
This hotel is very handy for the NEC, The reception staff are extremely helpful, willing to help with any problem. The only minus was that the carpet in the room was badly stained and could do with being replaced.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. Thank you for your comment regarding the condition of the carpet, I will look into that with my team. We look forward to seeing you soon. Kind regards Ian Dick
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"Good functional hotel"
30th December 2012
Stayed here with the family (2 children aged 7 and 10 years) on Boxing Day evening. Only real reason to chose this hotel outside we often stay in Novotels with the family was due to an early flight on the Thursday. Price was very good at 65 GBP although restuarant was not open due to time of the year although we could eat in the bar area.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. We look forward to seeing you soon. Kind regards Ian Dick
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"Location"
26th December 2012, Pamphile, cambridge
Stayed here because it is next door to the airport. Rooms okay but nothing amazing. Food good and 24hr room service very convenient. Reception staff very friendly. No wifi in rooms which is not convenient.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. Thank you for your comment in regards to the internet, I would like to assure you that we are currently reviewing our internet offering for the future, We look forward to seeing you soon. Kind regards Ian Dick
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"Christmas trip yo lap land"
26th December 2012, Odav, Doncaster, United Kingdom
Great locationService, ok waited ages for the meal which was expensive for what it was.Value ok but paid for an executive room which was very small, when asked to be moved to a larger room I was informed all rooms were the same size?Main bed very nice, pull out bed very uncomfortable.
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Management responseDear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us. Thank you for your comments regarding the Bedroom and the Restaurant. We look forward to seeing you soon. Kind regards Ian Dick
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"Convenient to BHX"
7th December 2012, erikallie, Pleasant Hill, California
Convenience to the airport and check in are the biggest selling points. The room was OK, appointed well, and quiet given the fact that it is essentially on the airport grounds. The restaurant food was just average and overpriced, although service was very good. The check in process, however, is bizarre. You provide them with a card to pay for the room, but there is no record of a 'card being associated with the room' in any of the other venues - reataurant; bar; etc. So, essentially, nothing can be charged to the room and I had to go back out to reception to straighten it out. Come on, folks, this isn't that difficult to figure out.
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Management responseDear Reviewer, Many thanks for taking the time to comment. I sincerely apologize for the issues you had experienced with reception, in regards to you being able to charge items to your room. I would like to assure you that I will personally look into this with my team. Your feedback is very much appreciated, I look forward to welcoming you back to the hotel very soon. Kind regards, Ian Dick
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