Hotel address1180 rue de la Montagne
H3G 1Z1 MONTREAL
How to reach the hotelGPS :N 45° 29' 48.05'' W 73° 34' 21.37''
Contact the hotel
- Tel. (+1)514/8616000
- Fax. (+1)514/8610992
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Novotel Montreal Centre - hotel reviews in Montreal
Hotel code: 1151
Accorhotels.com customer reviews in partnership with TripAdvisor
27th February 2013, Habsfan502, Corner Brook, Newfoundland and Labrador, Canada
This was our second year in a row staying at your hotel. We will be returning again next winter. The proximity to all the main attractions and amentities is amazing. The hotel was very clean, and the staff were very accomodating and helpful. We would recommend this place to anyone.
"Perfect as always"
22nd February 2013, 5678-12, Burlington, Vermont, USA
We chose the Montreal Novotel Center because we have stayed at the Novotel in Manhattan twice a year for the past eight years, and at the Soffitel in San Francisco. Thius time the experience was just as good. Everything is always perfect. We delt with Laura at the front desk on several occasions over the three days and she was extremly helpful helping us find where we wanted to go in Montreal. The hotel is only two blocks from the Bell Centre, so even in winter the walk is quick and you don't have time to get cold.
15th February 2013, 876Jamaica, Kingston, Jamaica
I came from Jamaica for a one week workshop in temperatures that i only hear of in weather reports. Mother nature was at - 24 F average but the staff made sure that i felt their warmth. Great set to stay around. Food and accommodation was excellent. Sabrina at the front desk was ever so nice. I really look forward to another stay at Novotel. On my next visit to Canada, i know where i will be staying. Keep up the high standardsall.....Great Stuff!!!!!!!!!!!!!!
"Easy in/out business trip"
29th January 2013, Cedric, Toronto Canada
This Novotel is centrally located and reasonably priced. For a business trip, all I want is clean, quiet, no nonsense, and I got that. They've recently renovated, so everything is clean and fresh.Breakfast buffet was nice, if a bit pricey at $16.50.I didn't try the internet access, but otherwise it was all good.
19th November 2012, charliec7_48, Yuma, Arizona, USA
The hotel is located well for many purposes, with restaurantes and entertainment nearby. The staff was very helpful and friendly. I enjoyed the relaxed atmosphere of the bar and the decor thru out the hotel. I will be back.
"My stay nov 9 and 10th"
14th November 2012, Gerard193, Ottawa, Ontario, Canada
Worth night ever friday nov 9th. Extremely noicy at 3am ! Complained to manager but the next day only. She was very nice to us and listened carefuly .She gave us a complimentary breakfast. Rate is fair but parking is over priced. i did mentioned at front desk about holes in the bed sheets but they were not changed the next day. Sink in bathroom could be more clean.Beside all staff were very nice and service in restaurant was excellent!Would give another try though.G.
"Good location, comfortable room, excellent reception staff"
18th September 2012, Tiger56, England
We spent 4 nights while visiting on holiday. Location is a good base, the reception staff were polite and helpful, and the room was clean, large, and very comfortable.The buffet breakfast seems to be operated by another company, and staff there pushed a bit for tips - not something I expect to leave at self-serve breakfast where clear-away is slow and I'm expected to re-use cutlery. Also odd that they had no room directories available - who removes these?Anyway, the basics are done well so recommended
"Return to School"
6th September 2012, family357, Toronto, Ontario, Canada
Excellent hotel. Clean, great rooms and excellent value for your monry. Breakfast buffet could improve though. Front desk staff are super effecient. Location is close to everything and easy walking distance.
4th August 2012, pdbkwalker, Rotorua, New Zealand
Nice hotel. Comfortable, quiet and well situated. Bar on the street was a nice touch. Did not eat at the restaurant but menu looked nice. Staff were pleasant and helpful and we would stay again. We would recommend this hotel.
24th July 2012, jazzer7, oh
Great central location, friendly and helpful staff, good sized room, comfortable beds, and good breakfast all at a decent price! Had a very enjoyable stay. Thank you!
15th July 2012, Toronto, Canada
My wife and I were so very much impressed by the staff at Novotel Hotel, Montreal. They were all so very friendly and courteous and so helpful to us. We got quite a surprise when we first went to our room after checking in. Novotel, thanks very much for the wine and the scruptuous chocolate strawberries. They were quite a lovely surprise to us. We really enjoyed our stay with Novotel and will come back one day soon. With all good wishes to you all at Novotel Hotel in Montreal. Thank you very much.Michael and Margaret.
"Constant renovations a drag"
19th March 2012, Toronto, Ontario, Canada
I have been to this hotel several times over the past two years. The staff are fantastic and the location (minutes from shopping, business and hockey) is ideal. However, the reception has been relocated three times as they very slowly renovate the place. Some of the sleeping areas have been renovated but the furniture and carpets in their rooms are starting to show their age. I come back because of the staff and location but the constant renovations make the decision to stay harder and harder each time. I would recommend this hotel but only if the price makes up for the shabby appearance.View management response »
Management responseDear Guest,Thank you for your honesty, as a regular client of ours, we sincerely appreciate your comments.I understand that the renovations may seem to take longer than expected, however the purpose was to completly renovate the area as fast as possible, to provide a better welcoming environment to our guests.We are presently on schedule, the lobby should be totally ready by the end of March. As for the carpet and furniture of certain rooms, we are working on those as well. As our property is very busy, the wear of certain piece of furniture and equipment is greater than usual. Finally, on behalf of the Novotel Montreal Centre, I would like to thank you for your loyalty and support during the renovations, and will certainly pass on your great comments about our personnel. We look forward to welcoming you back soon,Kind regardsXich-Vê
"Go Leafs Go"
7th March 2012, Toronto
My suggestions would be as follows:Replace and/or improve upon your pillows. Either they have passed their shelflife or are poor in quality. I had difficulty even with 3 under my head to get any support. I loved that you have a window that can be opened. The bathroom doors could stand to have handles also on the inside, so you can pull it closed. One thing that would have been fantastic would have been a night light of some sort in the bathroom, so you can find your way without keeping the bathroom light on all night, which is what we had to do. The staff was wonderful considering the construction in the lobby. I also suggest you monitor rooms that are supposed to be non smoking, as the room 614 had folks smoking with their window open and it conveniently made it's way into our open window. Love your location. Would have been nice if the hotel shovelled the snow away from the walkway and sidewalk in front of the hotel, so there wasn't a trail of super wet mats inside the hotel. Don't particularly like the sensored items in the room as something could get knocked over and then the customer is held responsible. Just some suggestions and I hope they help.View management response »
Management responseDear Guest,Thank you for sharing your comments and ideas to improve our hotel service, it is always encouraging to read constructive comments like yours.Your ideas have been forwarded to the appropriate department so they can look into it and bring improvements where we can.On behalf of the Novotel Montreal Centre Team, I apologize for the smoking smell you had to endure during your stay . Although we have a non-smoking policy in the majority of our sleeping rooms (we still have 5 that are smoking), some guests take upon themselves to smoke in non-smoking rooms . However, we charge the guests for the extra-cleaning we have to do.We hope to see you again, our lobby will be finished by the end of the month.Kind regardsXich-Vê
"Fair value but charged wi-fi is a negative point"
29th February 2012
Although the hotel's lobby was being refurbished, the reception could provide a good service. The downside here is that Novotel charges for internet usage while many hotels around the world does not do it anymore.View management response »
Management responseDear Guest,Thank you for sharing your comments about your recent trip, it is very encouraging to read positive feedback.Regarding the wi-fi , it is normally free in the lobby and in the restaurant.However, during our lobby upgrade, internet (wired or wireless) in the room is complimentary.If you were charged, I invite you to contact me personally so I can rectify the situation.You can find my coordinates on our website.Looking forward to welcoming again in our new environment,Xich-Vê
19th February 2012, Philadelphia, Pennsylvania, USA
The whole reception area was a disgrace - an ugly, dirty construction zone. No advance warning given and zero compensation. The to be awakened at 4am by the horrible smell of someone smoking pot in a nearby room added to the disappointmentView management response »
Management responseDear guest,Thank you for sharing your comments, we apologize for the inconvience and can assure you that your next experience will be totally different.The renovations became a necessity for our hotel to meet our guest’s expectations: the reception had been a subject of complaints as the area hadn’t been done in quite a few years, so we had to renovate it entirely to be up to date and maintain our high standards. The renovations will be finished in March 2012.As for the disturbance caused by the room next to you, we regret this incident.I remain at your disposal and hope to welcome you again soon,Xich-Vê HôDirector of Sales, Novotel Monteal Centre
"Good location, nice hotel, still under construction"
6th January 2012, Ottawa, Ontario, Canada
This was a nice hotel, very conveniently located near the Bell Center. The staff was very friendly and helpful but the hotel is still under construction even though I was not expecting it to be.The doors in the bathroom were kind of weird to close and the room was not very sound proof - we could hear everything going on in the hallway since we were near the elevator.The staff however was very nice and very helpful and the room was spacious enough for 3 people.
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