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Mercure Marseille Centre - hotel reviews in Marseilles
Hotel code: 1148
Accorhotels.com customer reviews in partnership with TripAdvisor
"Is this the worst Mercure ever?"
29th September 2011
I reserved and paid for a superior room but was given a standard room although the staff insisted it was a superior room.The safe did not work,the toilet cistern was cracked,their was no mini bar and although the walls had recently been painted,the furniture and carpet was old and worn.Furthermore ,only one lift was working and even this broke down and according to other customers and reviews this was like this in June.I was offered NO apology,all that was said was"We will tell the manager ",who was conveniently not available.I expect more than this from a Mercure especially as I had just come from the Nice Mercure which was excellent.I will never stay at this hotel again.
"Marseille can be scary"
29th August 2011, Perth
We were influenced by the Accor / Mercure chain in selecting the hotel & we are glad we did. Other hotels were closer to the main tourist spots (eg harbour) but this hotel is within walking distanceOur bedroom floor was far from impressive to look at, but the rooms were OK. Marseille is not the safest looking city, but we felt comfortable inside the hotel. Opened the windows for fresh air but was noisy in the streets late at night. .Reception staff were friendly and tried to be helpful.
"Needs to be fully refurbished !"
19th June 2011, philippe_sevres, Sevres, France
My sons room aircon was out of order. We - my wife and I - were given a large room but the bathroom was very basic, the carpets were tired.One of the 2 lifts out of order for 3 months (!) so we had to use the crew elevator, not easy to find.Parking access excellent, breakfast excellent, situation close to "Vieux Port" excellent, close to Galeries Lafayettes and other shopping center.
"My first time in Marseille"
3rd June 2011, richardburt, Maulden
The hotel is well located, close to the Old Port area and not too far from the railway station. Everything about the hotel is good, but the rooms, reception and bar are in need of refurbishment. Everything, apart from the restaurant, looks very tired, worn and dated. It's not what I expect from a Mercure. Whilst I was there one of the lifts was out of action and 12 floor were being served by just one lift. It was interesting at checkout time!However, the location does make up for a lot.
Hotel address
1 rue Neuve Saint Martin13001 MARSEILLE
FRANCE
How to reach the hotel
GPS :N 43° 17' 55.71'' E 5° 22' 30.10''
Contact the hotel
- Tel. (+33)4/96172222
- Fax. (+33)4/96172233
- h1148-re@accor.com
