Novotel Milano Nord Ca Granda hotel

"Worst Hotel"

20th May 2012, reachme123, Florida, New York, USA

We have stayed in this hotel because its a ACCOR group of hotels and being stayed in many other locations of Accor we expected the same kind of service in Milan hotel.Hotel is located in the heart of city easy access to trams and public transportation, 15 minutes drive to Milan Central station.The main thing where the hotel is lacking is about their customer service at the desk, and the worst thing is that they will switch off your Air Condition in the room at midnight 2am, which they have never mentioned at the time of booking, trust me guys when we complained the staff at the front desk simply says that we are committed to Enviroment protection or something so we have to do it and the Air Conditioned will be off for the rest of the night. :) and for the solution they asked us to open the windows of the room to get fresh Air.I still cant believe that I have received this answer from the front desk staff.Thats all I can I say

"Disappointing stay"

22nd April 2012

The safe in the room was not working. The soap holder in the bath was broken. They advertise free parking at the hotel. But it is limited to a maximum of 15 parking bays. These were completly full all the time, so I had to park in the paid parking at Euro 1,00 per hour. In my view, if there is no parking outside, the underground parking should be for free. For a 4 star hotel, it was not value for money, and I am happy I only stayed there for 1 night.

"Good value for money"

11th April 2012, Amman, Jordan

Very nice hotel, clean rooms, rich breakfast, friendly staff, I recommend it to everyone...I enjoyed my stay...

"regular guest"

28th September 2011, ch steinmaur

independent of the novotel in milano nord. i do have applied for a a club card in february 2010 and i still have not got one?! i travel a lot and this keeps me from using accor hotels from time to time. best regards, christof senk

"My comments"

4th September 2011, Tel Aviv, Israel

very bad location, far from city center and not comfortable to get to the center by public transportation

"Italian hotel"

28th August 2011, Hong Kong

The service of reception is very helpful. They clearly showed the place for carparking, shopping in mall nearby. They also helped us to find out the arrangement of tax refund. Italy was our last stop of EU. We would then go to Switzerland. However, we must get the chop of Italian custom for tax refund before passing through the border to Switzerland. The officer at the reception helped us to find out the place. We will drive a car from Milano, Italy to Bern, Switzerland. He told us there is a custom gate or counter at Chaisso. Actually, there are some friendly and professional Italian custom officers helping us to check the bought items and chop the tax refund forms at the counter. All were very smooth. The hotel and custom officers helped me a lot, especially for my wife she bought a lot in Italy. Before getting the trip, some friends told me be careful in Italy. There are some cases of loss or thieving in Italy by webpage. Even, I booked an larger automatic car which can't be driven in Italy because of insurance coverage. All of these made me uncomfortable to go Italy. As tourists, we must take care of our belonging, no matter where we are. Thank all the Italian I met in Tarvisio, Venice, Bologna, Firenze, Pisa, Milano and Chaisso. They changed my perception of Italy. I felt a friendly and beautiful country. Definitely, I will come back to this country because of the Italian. Thanks.

"paolo"

14th August 2011, amsterdam

very good hotel, everything positive. Just a few suggestions. The sofa might be changed with two single beds, like elsewhere at novotel. The position is a little bit far away from the city, but still good connected by public transport (tram + metro)If you are lucky to get a special offer it is real value for money!

"Overnight stop"

8th August 2011, Telford

Very friendly reception and a good standard of accomodation. Dinner in the hotel restauarant was well presented by polite staff. I have only one slight criticism and that is that a room service tray had been put outside another guests room in our corridor. It was there on our arrival in the early evening and still there the following morning. A tray of the remains of someone else's meal is not a good thing to leave lying around.

Management responseDear Sir,Your comfort and well being are at the heart of our concerns, and contribute to the success of your stay in Milan is our main objective.We thank you very much for your comments, and we wish to inform you that we have given utmost attention. Furthermore, we also inform you that actions have been taken to improve the quality of our service.We look forward to continuing to have you as our esteemed customers and hope to welcome you back to the Hotel Novotel Milano Nord.Novotel Milano NordEnrico Del Bino
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"Milan trip"

4th August 2011

We aim to do a City break before are main holiday Milan this year Hotel above expectations with quite a few Northern European families doing similarReception was helpful and suggested a Sushi/ pasta restaurant which was near and so good we eat both nights Comfortable distance from city centre with added pool to cool off Be hard to beat this in next year’s City break

"Good value for the deal i got but would have been unhappy had I paid the normal 4 star price"

4th August 2011, SoulmateBCN, Barcelona

Couldn't tell the difference between this room, Ibis or Travelodge room. There should have been. I guess may the fact that it did have a swimming pool although that was not important to me and free use of wifi which was useful.

"deceiving experience"

27th July 2011, Antwerpen

We had asked for a non smoking room, but got a smoking one : the ashtray hadn't been cleaned properly. We discovered this when we went to our room at the end of the day. The receptionist first wouldn't first move us to another room as we already had 'used' it....but after some discussion, she approved; but as we already had unpacked and it was after midnight, she gave us the secured parking for free. One of the elevators was out of service, so one needed a little patience sometimes. It's quite deceiving that the swimming pool closes at 20.00 h in full summer, when it's about 30°c.....There were many children present and sometimes we lived in a kindergarten : children were running around, screemed or were playing with the elevator....Last but not last : public transport was on strike on Friday the 22nd of July (they told us this happens regularly) and to get to the city centre, you'll need a taxi, that will charge you 20 euros ! So, back and forth 40 euros. With this supplement, you get a better hotel in the city centre. Keep this in mind !We have probably arrived at an 'off day' for the hotel, but I'm afraid we prefer some other hotel next time.

"2 nights stay"

7th July 2011, Milan

Overall vote 6.5Nice hotel quailty for price.Breakfast great selection vote = 8Lunch/Dinner = 6 2 negatives The bed was not very comfortable, my partner & I both had back pains each morning.Nice pool, no out-door shower , there are only has six very old and broken sunbeds, so you have to lie on the ground. overall vote 6

"bad experience"

4th July 2011, new delhi

respected sir/,ma`am,we were robbed inside your premises as there are no cameras installed at your enterence, there was no security in your hotel. we were robbed fully inside your premises by 3 mafia people. during our stay at 1 night there was no electricity for 2 hours your phones were not working and that night we tried to call the cops but did not have there number. when we contacted at the reception the next day the answer they gave was so what.. our family is total vegetarian so we requested them heartly to give us something to eat in the breakfast so they said it was not possible. it was clearly mentioned at your site that u would provide us airport drop but inspite we were robbed the last day we were left with no money but the hotel people were heartless so we managed anyhow.i had worst experience of my life staying at your property. we even stayed for 11 nights in your other property in switzerland before milan but that was too good experience.i was robbed of 700 us dollar and 600 euro we even called the police.even i have a big coperate in india but this kind of hotel attitude is not at all acceptable. sorry to say our full trip was ruiened by staying at your property.

"Weekend in Milan"

19th June 2011, Prague

I enjoyed staying in your hotel. Just one thing was unsufficient - not enough parking space outside. Rooms was comfortable and there was enough space for two people. I like your play ground corner with pc games.