Hotel address4/5 Moo 3
Pae Klaeng Kram Road
CHARK PONG KLAENG
How to reach the hotelGPS :N 12° 37' 53.29'' E 101° 32' 31.79''
Contact the hotel
- Tel. (+66)0/33010100
- Fax. (+66)0/33010111
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Novotel Rayong Rim Pae Resort - hotel reviews in Rayong
Hotel code: 1130
Accorhotels.com customer reviews in partnership with TripAdvisor
"Good, but could be so much better !"
16th August 2013, Peter_Tukta, Bangkok, Thailand
I have been staying at this hotel on and off for the last 11yrs, and in all that time i have seen only 1 thing change, The Shore Bar is being renovated this year !I love this hotel, i just feel there is so much being missed out on.Location is great when driving from Bangkok, staff on the surface are very friendly, although not very helpful.This hotel claims to be a 4*. This hotel is 3* in my opinion. There is no kids club (although the website indicates an 'Indoor Children's Play Area' we did not find.The breakfast has very little on offer, but that said it costs only 412 Baht. Personally this is too little for a 4* hotel breakfast, the price should be increased and the quality and quantity of food increased to reflect the price...or lower your * rating and room rates accordingly.There are ZERO staff available around the 3 swimming pool areas. If you would like to spend your money on hotel food or beverages you must walk to a restaurant. They will serve to your poolside chair, but you must do the legwork. How much revenue is lost by the hotel from this alone ? People want to relax, chill, not go staff hunting to spend money.There is a pool bar in the upper pool, sunk into the pool with seating in the water, but in my 11yrs of visiting this hotel it has never once been open !?! Another waste of income for the hotel.Staff are very friendly, always start with a smile and friendly wai and are great...until you need them to do something ! From that point on you invariably feel let down by them, they seem to have a very 'Mai Bpen Lai' (never mind) attitude.Also, the treatment of an Accor advantage Plus card is handled differently at every outlet, every time i dined 2 adults and 2 children, my discount changed every time, some staff counting 2 children as 1 adult and offering 33% discount, some staff (correctly) excluding the children and offering 50%, the training on guests with this card seems lacking.Despite all of the above, i will continue to frequent this hotel because it offers a beach side venue, 2.5hrs drive from Bangkok geared up to families, but never at rack rate, i wait for 50% offers through Accor and pay what i feel is a fair price for whats on offer, for the rack rate to become fair then all of the above needs seriously addressing.I understand the senior management team has been changed here recently, and it is low season right now, so i'm hoping things will improve and we will finally see this hotel live up to the Novotel brand.View management response »
Management responseDear Peter_TuktaThank you for bringing to our attention the problem you have encountered during your visit.We appreciate your concern, interest and the time taken to bring these matters to our attention, and it is with sincere regret that we note your dissatisfaction with our service. Nevertheless, your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.Please accept our sincere apologies for the inconvenience you were caused during your stay with us and kindly rest assured that additional training on the services will be given to our staff to avoid this kind of incident from happening again. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guest at all times.We would to thank you for your continuing support and hope we will have the pleasure of serving you and your family again soon.Benjamin Dupont – Executive Assistant Manager
"Great hotel to relax for a couple of days"
7th August 2013, Arjuna93, Taipei, Taiwan
Overall very satisfied with our stay. Good and big rooms and service, nice and quiet area, two swimming pools, SPA.There are two issues to consider however:1) Getting food is a trouble, especially if you expect Thai prices. There is only 1 restaurant nearby hotel, food quality is OK, but very overpriced. Nearest 7/11 is about 5 km from the hotel, nearest supermarket – about 12 km. Local transport is rare and not easy to get.2) Wifi in the hotel is SLOW and unstable. Not only in the room, but also at the lobby. It is extremely slow even by Thai standards.While the hotel management cannot obviously solve the problem with local food and 7/11, I believe Internet matter could and should be solved. At the moment it's a pain to use.View management response »
Management responseDear Arjuna93,We would like to thank you for taking the time to write review following your recent stay at Novotel Rayong Rim Pae Resort.We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.We regret that our WIFI system did not meet your expectations. Your suggestion has been carefully noted by our IT manager who is working on the improvements.We hope we will have the pleasure of welcoming you again soon in Novotel Rayong.Benjamin Dupont – Executive Assistant Manager
"Novotel Rayong Rim Pae"
6th August 2013, 710guest, Bangkok
We had a wonderful time at this beautiful resort. All of the staff without exception went out of their way to make our time relaxed and refreshing. We were impressed by the choice of activites ranging from cycling to darts. One disappointing thing was that the aquarobics, napkin folding and flower arranging classes weren't operating - perhaps because it was low season? The a la carte food was delicious. The breakfast buffet was pricey and did not have as wide a range of food as we have had in other places. However there is a local restaurant across the road, which does a good breakfast for less than half of the price. The hotel provides a courtesy bus to Ban Pae twice a day, which is very helpful if you don't have a car. All in all a great place to be!View management response »
Management responseDear guest,Thank you for choosing Novotel Rayong Rim Pae Resort during your visit to Rayong. We are delighted to read that you had a wonderful time in our resort and we are sorry to hear that not all activities were available during that time. Some activities are set depending on the number of guests request and weather condition. We sincerely wish to have the pleasure of welcoming you again during your next trip to Rayong.Benjamin Dupont – Executive Assistant Manager
"The reception isnot well knowlegde"
11th July 2013, sum_m2003, saraburi, thailand
I had booked 2 rooms for more than 1 month during the super sale-50%off. One is 1 single-bed and 2 twin bed. When I get to the hotel. The reception told me that I booked 2 rooms for 1 single bed and had fully-booking. I said that you were wrong and you had to read again. He asked me the reservation. I think he had the same reservation. I had to run to my car and get it. That time was about 5.00P.M. (I was so tried because I was driving 4.30 hrs from my hometown,Saraburi) I used to stay your hotel more than 7 nights and being the Adventage Plus member for more than 10 years. You can check it.View management response »
Management responseDear Sum_m2003,Thank you for taking the time to convey your comments. We are sorry for the inconvenience this may have caused you and we ask for your kind understanding. We assure you that your comments have been value to us to provide the best possible standards to our guests at all times and we hope you will give us the opportunity of welcoming you again in Novotel Rayong.In the main time we remain at your disposal should you require any further assistance.Sincerely yours.Benjamin Dupont – Executive Assistant Manager
28th June 2013, chaoBangkok_Thailand, Bangkok, Thailand
This hotel is one of a good hotel when compared with hotel services, quality of room and of course reasonable price. It valued to the money spent. However, some demolition of old restraurant annoyed us during staying.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.