Mercure Hotel Panorama Freiburg 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,251 reviews

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Mercure Hotel Panorama Freiburg - Image 1
Mercure Hotel Panorama Freiburg - Image 2
Mercure Hotel Panorama Freiburg - Image 3
Mercure Hotel Panorama Freiburg - Image 4
Wintererstr. 89, 79104 FREIBURG, Germany

Description

Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and view of Freiburg

  • Quiet isolated high above the city yet only 10 min drive from the center

  • Mediterranean restaurant "PANORAMA"

  • Indoor pool 8 am to midnight (sauna closed), jogging and hiking trails

  • Free on-site car park & all the hotel amenities of 4-star Superior

Our accommodation(s)

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104 FREIBURG
Germany

GPS:48.007489, 7.871822

Telephone
Fax +49 761 5103300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANORAMA

Sample the culinary creations on offer in our PANORAMA restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,251 reviews

TripAdvisor Rating  4.5/5  961 reviews

Great views....

Customer review rating 3.5/5

Thierry Couples - Confirmed reviews ALL

We enjoyed the views, and where pleased with the restaurant. Bathroom was small, some light need maintenance, the place is a "little" old-fashioned. The parking is difficult. Despite the above if I revisit Freibourg, I may book again, to enjoy the view and the environment.

Well located and great view

Customer review rating 4.5/5

M. S. Friends - Confirmed reviews ALL

We stayed two consecutive Sundays with our dog and were pleased to see that your house was dog friendly. This had been our condition to stay at your hotel. The Restaurant was good and the service friendly.

Dear M. S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the dog friendliness in our hotel, the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, your visit of our restaurant as well as the friendly service. It is always a pleasure to receive positive feedback. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Not a 4 star superior Hotel

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Position is wonderful with a great view on the city. You are in front of the black forest and there are a lot of trail for trekking in the forest and that’s really nice. You’re far away from the city center, if you have a car that’s no problem cause it’s like 10 minutes. By walk it’s not a good choice, so you have to call taxi’s every time. The spa is quite ok, just two saunas and one swimming pool. No massage service. The room not bad, but the bathroom is awful, it’s really old and not comfortable; the balcony it’s really nice, with that wonderful view and a deckchair but unfortunately lack of privacy. The thing that was really unacceptable was that one night, around 2 am, i went to the reception to ask a bottle of water, cause i was really thirsty, and he was not able to satisfy my request. I mean, that’s just a bottle of water, and he told me that he didn’t have it and wasn’t able to find one, cause the restaurant and the bar were closed. In a 4 star superior hotel it’s shameful. So the hotel was not bad, but for me it’s a one time experience, Probably not come back again.

Dear guest, Thank you for taking the time to share your feedback about your stay in our hotel. We are really glad to read that you appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, your room with balcony as well as our swimming pool and the sauna area. Furthermore, we thank you for your comments about different subjects. You are right - if you want to walk to the city center you have to calculate 45 minutes for one way. The bathrooms of the hotel rooms were not included in the room renovation in 2013. However, we have already taken this measure into account in our future planning. The outdoor areas of our rooms are not completely separated from each other due to fire protection reasons. A narrow passage as additional escape route in an emergency must be ensured. In summer, in addition to the existing partitions, mediterranean orange trees are placed between the rooms for more privacy of our friends of the house. Unfortunately, it is not possible to offer massages actually. With detailed attention we have read your comment about the situation at our reception at 2 am. Please be assured that this does not correspond to our philosophy and quality standards. We will talk with our night audit about it. It would be a pleasure to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Wonderful surrounding for the morning jog!

Customer review rating 4.5/5

John E. Business - Confirmed reviews ALL

Friendly helpful staff!

Dear John E., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area as well as the helpfulness and friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Room smelled of smoked

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

We got in quite late and just dropped our bags off first. Both rooms smelled so badly of smoke despite it being non smoking rooms.

Dear guest, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. Furthermore, we thank you for your comment about the smell of smoke in your room. You are right - generally all our rooms are non - smoking. Our smoking friends of the house have the opportunity to smoke on the balconies and terraces of their rooms. However, it happens again and again that guests still smoke in their rooms. It is also possible that smoke from the neighboring balcony pulls over to its own outdoor area and enters in the room if the balcony door is open or tilted. This is a very unpleasant circumstance for our guests who do not smoke. Of course, as part of the room cleaning our housekeeping team takes all necessary measures to eliminate the smell. We apologize for that! If you feel disturbed by smoke during your stay, please do not hesitate to contact our reception team immediately so that we can find a solution for your well-being. We hope to continue to count on your trust to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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Other web-users rate our hotel

  • 705 reviews 8.5/10 Location
  • 1,240 reviews 8.3/10 Room
  • 1,153 reviews 9.2/10 Service
  • 15 reviews 5.2/10 WiFi
  • 543 reviews 8.7/10 Breakfast
  • 469 reviews 6.5/10 Comfort
  • 298 reviews 6/10 Vibe
  • 286 reviews 9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.