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Novotel Birmingham Centre - hotel reviews in Birmingham
Hotel code: 1077
Accorhotels.com customer reviews in partnership with TripAdvisor
"noisy hotel"
11th May 2012
very noisy rooms kept us up most of night staff dont care and know about the problem even the web site doesnt say anything
View management response »
Management responseMany thanks for taking the time to comment. We appreciate all feedback and our working with the local authorities on street noise. We have recently upgraded many of our windows to ensure a quieter stay for our guests. Please be assured that all of our team are trained/advised to show concern to all guests comments, however I will review your comments with my team. If you’d like to talk about the matter further, please feel free to call me at the hotel. Kind regards, Richard Marsh, General Manager
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"Rare time off"
9th May 2012, Grsleamington, Leamington Spa, United Kingdom
Thanks to your wonderful staff for making our rare day off a great experience,the food,service and hotel were brilliant. Thanks Geoff Mullins
View management response »
Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Birmingham. We very much look forward to welcoming you back at Novotel Birmingham Centre. Kind regards, Richard Marsh, General Manager.
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"Dancing on Ice"
3rd May 2012
We chose this hotel because of its close proximity to the NIA. The location was perfect with many bars and restaurants on the doorstep in addition to the Hotel's restaurant. The roo ms were very comfortable and spotless. We only ate breakfast at the hotel which was excellent with a choice of cooked or cold buffet of anything you could want. I would thoroughly recommend this hotel and will definitely be using it the next time we visit Birmingham. The staff were delightful and nothing was too much trouble.
View management response »
Management responseDelighted to hear that you enjoyed your stay at Novotel Birmingham Centre. We look forward to your next visit. Kind regards, Richard Marsh, General Manager.
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"a nite in brum"
27th April 2012, stanstallard, South Shields, United Kingdom
this hotel is staffed by helpful and knowledgable people, had a really good stay, even if it was just one night, just one gripe, parking fee of £14 is far too high !!
View management response »
Management responseThanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. I hope we can look forward to welcoming you back in the near future? Kind regards, Richard Marsh, General Manager
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"Nearly so good"
15th April 2012, iderren, Fareham, United Kingdom
Stayed here for 3 nights and enjoyed the hotel, service was excellent from all staff and food quality at breakfast and dinner was lovely. Only the room let the hotel down, we upgraded to a executive room. The room was spacious enough but it lacked places to hang coats and there were only 6 hangers on a very small rail. The control of the heating is poor only a thermostat, no fan speed no cooling, this meant the room was 'stuffy' so we had to have the window open all the time but this was quite noisy especially at night.
View management response »
Management responseThank you for taking the time to write a review about your recent visit to at Novotel Birmingham Centre. Please feel free to let us know immediately if you have any concerns during your stay in the future. We have noted your comments, which we will address. Kind regards, Richard Marsh, General Manager
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"Twice and no more..."
29th March 2012, Koln
It was the second time I stayed at this hotel. First time the experience was not so negative, but this time it seems to me that overall quality got worse. I paid for a business package in order to have "free" "high speed" internet connection. The internet connection was extremely slow; I complaint about it but no action was taken. It took to me more than one hour to connect the first time (due to a problem with the cable). People making up the room offer realy a poor service (I do not need towels to be changed everyday, and therefore I put them in the rack, but at least I'm expecting to find the towels ordered when I return to the room in the evening). Even amenities were not located in their place, everithing in the barhroom was a mess when I returned (the same mess I left in the morning). Not really the expected service for a 4* hotel.
View management response »
Management responseMany thanks for letting us know your thoughts, and rest assured we will look into these matters. I hope you will consider a return, as the experiences you have highlighted are not the norm for our customers. Kind regards, Richard Marsh, General Manager
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"Hockey weekend"
29th March 2012, Grantham, United Kingdom
Great value; no negatives; overall very good. Would certainly reocmmend this hotel to others. Really appreciated that the check in staff took notice of our booking request for a quiet room.
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Management responseThank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Novotel Birmingham Centre very soon. Kind regards, Richard Marsh, General Manager
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"Novotel Birmingham"
19th March 2012, Glasgow, United Kingdom
Hotel good for location on Broad Street with parking beneath the hotel. Only complaint is the breakfast which at £13.95 is a bit steep and the meal i had late when i checked in wasnt great. Prawns that had just been defrosted in a microwave, were warm which is rubbish in a prawn cocktail and a bland ghoulash. Great hotel, would stay again but wouldnt eat in it.
View management response »
Management responseI’m delighted you enjoyed your stay. Please rest assured that I have taken note of your comments and the issues you have mentioned will be addressed with my team. This is not a review we are proud of and the appropriate measures will be taken to ensure no customer receives such a poor level of service. I hope we can welcome you back to the Novotel Birmingham Centre very soon whereupon you can be assured of a far higher standard. Kind regards, Richard Marsh, General Manager
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"Novatel in Brum"
15th February 2012, Cambridge, United Kingdom
Good visit, friendly staff, good location. Handy parking underneath the hotel. Would stay again - if we could get the rate we had in Feb! Beds firm, I liked my wife didn't. Restaurant was OK - nothing to write a review about. The breakfast was very good.
View management response »
Management responseThank you for taking the time to write a review about your recent visit to at Novotel Birmingham Centre. Please feel free to let us know immediately if you have any concerns during your stay in the future. Kind regards, Richard Marsh, General Manager
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"Typical Novotel"
12th February 2012, Beverley
Good city centre location; the features were so like the French Novotels where we have often stayed that there was a genuine temptation to start speaking French. Even the car park had Novotel's typical tight turns and pillars. Overall the hotel was very good and our only complaint was that the children's play area was located adjacent to the door outside which there was frequent smoking so that tobacco fumes were quite noticeable in the play area.
View management response »
Management responseWe at the Novotel Birmingham Centre very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and have noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Richard Marsh, General Manager
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"Disappointing!"
6th February 2012, Bristol, United Kingdom
Dirty carpets, room felt like an Ibis at best, no benefits for being Platinum card holder, night disturbed by revellers outside at 4 am, expensive WiFi as using French Orange network, rather than the UK one that I have free pass for. Staff pleasant but but seemed unable to do anything - very practised at saying "sorry sir, it's head office policy". I'll not rush back!
View management response »
Management responseApologies, that on this occasion, you were disappointed with your stay at Novotel Birmingham Centre. Feel free to contact me on 01216432000 to discuss this further, if you so wish?Kind regards, Richard Marsh, General Manager
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"Good location for Symphony Hall"
5th February 2012, Rosie99UK, UK
Stayed 2 nights and treated ourselves to an Executive Room - not worth the money.Coffee was from a machine which was much too strong - no sachets available, no hot chocolate.Good location for Symphony Hall
View management response »
Management responseThank you for taking the time to write a review about your recent visit. Please feel free to let us know immediately if you have any concerns during your stay in the future, as we want to ensure that every guest feels as thought they are getting the best value for their time spent at Novotel Birmingham Centre. Kind regards, Richard Marsh, General Manager
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"jan 2012"
24th January 2012, Nottingham, United Kingdom
Nice hotel. Efficient check-in. Good sized rooms.Only downside is the hotel seemingly required doormen after 11 pm on the weekend. Good for making you feel secure but bad for feeling at risk of going out!
View management response »
Management responseThank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Novotel Birmingham Centre and look forward to welcoming you back again soon. Please be assured that our Concierge are appointed at weekends to ensure that our customers have an enjoyable stay. Broad Street has recently been accredited with 'Purple Flag' status under the safer streets campaign, so there is really no need for concern over safety. Our Street Warden's provided by the local Business Improvement District are also on hand to provide all guests with reassurance and any guidance on the local area. Kind regards, Richard Marsh, General Manager.
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"Great location for the NIA"
9th January 2012, visitorLeics, leicetershire
Check in efficient and helpful. Rooms good size. Separate loo to bathroom. Loo a bit smelly and sink in bathroom could have used some product down too. Had an early meal in the bar area perfectly adequate and good value for money service excellent efficient and friendly. Hotel has parking on site which is a bonus for Birmingham and at thirteen pounds for twenty four hours reasonably priced. If I was going to the NIA again I would consider the hotel especially as I obtained a great rate for two rooms by booking on the internet. If I had more cash available i would make a return visit to the Hyatt a few minutes away.
View management response »
Management responseWe at the Novotel Birmingham Centre very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and have noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Richard Marsh, General Manager
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Hotel address
70 Broad streetB1 2HT BIRMINGHAM
UNITED KINGDOM
How to reach the hotel
GPS :N 52° 28' 35.06'' W 1° 54' 46.43''
Contact the hotel
- Tel. (+44)121/6432000
- Fax. (+44)121/6439786
- H1077@accor.com
