ibis London Luton Airport hotel

"Simple and straightforward"

19th May 2012, pghost, Slough, United Kingdom

A very pleasant, clean, convenient and easy to use airport hotel, with little noise pollution from the planes. A great way to get much needed sleep before an early flight.

"Airport hotel"

18th May 2012, hatvanhat, Timisoara, Romania

All ok, very convenient location for Luton airport, a few minutes walk from the terminal. The rooms are actually OK, I ahve seen bigger ones, but also much smaller ones, too for the same price range. Clean enough, kind, friendly personnel.

"does exactly what it says on the tin"

8th May 2012, dibbs98, London, United Kingdom

Great little hotel, recently refurbished rooms were clean and although basic you get what you pay for - or don't pay for in this case.no free wifi - it costs up to ten quid!no TV in rooms - you have to pay.restaurant looks reasonably priced although i didn't try it personally.Walk to Luton airport is 10 minutes, might put some wear and tear on the wheels of your luggage, be warned!

"Ibis is tops"

5th May 2012, scorpiosal, Cromer, Norfolk

The online booking went smoothly, the reception on arrival was friendly and helpful.The room was acceptable, both clean and comfortable. The restaurant was very good, with a wide menu, excellent food, both in presentation and quality.Our checkout was easy and quick in the middle of the night.

"Was a pleasant stay"

29th April 2012, babani_858585, Singapore, Singapore

hi we had a plesant stay before oour flight from luton airport. and best for location if you are flying from luton airport.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Staffservice was excellent"

25th April 2012, paulepike, Seaton, United Kingdom

Hotel was very handy for Airport and staff service excellent. Room was clean & functional. Exactly what I expect.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Good airport hotel"

22nd April 2012, ZZoee, London, United Kingdom

Stayed here one night before an early flight, it's an easy ten minutes walk to the airport and is the usual Ibis standard. I think it's a bit mean that there's no drop off point outside the hotel, but everyone seemed to park on the yellow line on the slip road outside to drop off. The room was far too hot, which is true of every chain hotel I have stayed in, I don't know what they do, but some give you a fan, which would have been nice here (however everyone tells me that my house is too cold, so it's probably me not the hotels!).It was nicely quiet, I could occasionally hear people walking about upstairs, but it didn't seem intrusive.I didn't eat in the restaurant but it was a good price and I went to nosy around and the food looked fine. We walked to the terminal and bought food at the M&S which is open 24 hours.There is a bus stop outside the hotel next door (I think it was holiday inn) and there seemed to be a shuttle bus to the airport, but it's such an easy walk save the money - though the airport is located quite high above Luton and the walk at 5am was freezing, even though the day before it was quite warm, take some gloves in preparation :-)

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Overnight Stay"

15th April 2012, MarotoP0rc0, London, United Kingdom

Ideal location for Luton airport, just 10 min walk to departures. Rooms are spacious and clean. Bathroom is large and overal looks very modern and clean. Staff is friendly. Overall is very good and recommend for overnight stays.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Good place to stay if you are flying from Luton early"

10th April 2012, Gloucester, United Kingdom

A good place to stay if you are flying from Luton in the early hours of the morning with easy access to the airport

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"STAY"

22nd March 2012, Les Issambres, France

please don't be pedantic with your comments on the review - why should it be at least 100 characters? It was good value. The only small negative was that the room was a bit small for 2 people. Would certainly recommend it.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Good Service & Support"

15th March 2012, Dortmund

Nice Hotel direct at the Luton Airport. Friendly service & support. Perfect for Pilots, who ar Pedestrians, when they came with their own aicraft. Every time again.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"SMALL COMPLAINT"

13th February 2012, London, United Kingdom

I was offered a 3 Bedroom room, rather than a double bed that I had paid and asked for. Due to the fact that the hotel was full they could not give me the room I asked for, neither compensate me/ The overall quality of the hotel was good as well as the breakfast. The receptionist was kind.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. The point you have mentioned regarding bedroom will be adhered immediately to ensure all the guest's requests are handled carefully to avoid any confusion but please accept my sincerest apologies again for the inconvenience it caused during your stay.Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Good hotel"

12th February 2012, London

Having stayed in few Ibis hotels before, this one fulfilled my high expectation I have become to get used to when staying with Ibis. I have marked the service down only because I had to wait for a little while to be sered dinner. The staff was very good but they needed extra pair of hands for the evening rush.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Nice hotel near airport"

9th February 2012, Vilnius, Lithuania

Ideal location if You want to sleep near Luton airport, e.g. You arrive late or leave early. Airport bus stop is some 1-2 minutes by foot and journey to airport takes no more than 3-5 minutes. You may reach airport on foot but we did not try. However buses go every 15-20 minutes even in the early morning. Check in and check out processes were very quick. Staff was nice. Room and bathroom were clean and spaciuos. The only inconvenience was that on our arrival we ordered taxi for 5a.m. in the morning and it did not was there. Receptionist ordered another taxi but after waiting for 15 minutes (instead of promissed 7 minutes) we finally went to bus stop. But this was probably due to heavy snowfall during the night.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. As we use an external taxi company and it was late mainly due to the heavy snow in Luton but it should have been communicated with you. I will personally speak to the manager of taxi company to ensure correct communication is there but please accept my sincerest apologies for the inconvenience it caused during your stay.Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"excellent"

3rd February 2012, Derby, United Kingdom

I love this hotel. It is such good value, has a good restaurant and the most charming staff in the world.It is possible to get a good cooked breakfast in the restaurant at a very early hour.Parking is reasonably plentiful and cheap.Why am I saying this, now I won't be able to get a room!?

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"The receptionist was the worst I have ever met."

2nd February 2012, Bursa, Turkey

I stayed at ibis Luton Airport Hotel only for one night and it was because I had an early flight. I arrived the hotel around 12 pm. I entered the hotel and the receptionist did not even wellcomed us and just put a form infront of me and showed the places where I have to fill up. Since I have already booked and paid online the just gave me room entry card and did not even informed me about the hotel's facilities. Despite the impolite receptionist the room and bath room was clean. the hotel was silent. I had an early flight and just stayed for 5-6 hours to sleep before my flight. I sleeped well but I am not used to see such an impolite receptionist at an ibis hotel.( I stayed at ibis hotels many times and this is the first time I had such a problm.)

Management responseDear Guest,We are really disappointed to hear about your recent stay and I have personally reviewed CCTV to spot the interaction between you and a staff member but can't find nothing. I am also surprised to know the services you have received by a receptionist did not meet your expectations as all of my staff are well trained and we ensure that high standards of good customer services are achieved. I have also shared your comments with my team to ensure we are consistent in achieving guest satisfaction but please accept my sincerest apologies for the inconvenience it caused during your stay and most of all thanks for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Convenient for airport"

22nd January 2012, Oradea, Romania

The staff were very polite and friendly.The restaurant was very noisy. The meal average (cold veg, but good fish)The price reflects the conditions of room.Nice to have free tea and coffee.Very convenient for a night's stay for the airport when taking an early morning flight.

Management responseDear GuestMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found your stay up to your expectations. The points you have mentioned will be adhered immediately to ensure it has been rectified but once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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"Lessons in bed making"

12th January 2012, Huntingdon, United Kingdom

Good budget hotel located very convenient for Luton Airport. Less than 10 minute walk.Rooms are adequate and clean however on this occasion room 183 the bed was poorly made and I had to re-make it and I was also on the verge of asking for a room change due to the creaking bed with every movement. Just a very cheap chip board base >-<, .....

Management responseDear Guest,Thank you for taking the time to tell us your experience in our hotel, we really appreciate it. To reach a great guest experience is a must for us and at every ibis around the world, and we work very hard for it, we believe that having the chance to know what you have experienced is the best tool we can have to improve, and like this reach our promises.The points you have mentioned will be adhered immediately to ensure it has been rectified but once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.Sincerely,Kashif RABBANIGENERAL MANAGER
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