Hotel address9 West Quay Road
SO15 1RA SOUTHAMPTON
How to reach the hotelGPS :N 50° 54' 19.59'' W 1° 24' 50.62''
Contact the hotel
- Tel. (+44)2380/634463
- Fax. (+44)2380/223273
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ibis Southampton Centre - hotel reviews in Southampton
Hotel code: 1039
Accorhotels.com customer reviews in partnership with TripAdvisor
"Pity about the beds & watch the rates"
9th September 2013
The hotel and area are good and convenient for Southampton City and exploring the New Forest. We had a problem with the TV but the staff did what they could and swapped rooms when it could not be fixed immediately. IBIS advertise the quality of the beds, this would be true but the mattresses have covers that don't fit tightly and the sheets don't fit so wrinkle during the night.Watch the website rates, their 'free breakfast' is non cancellable and, although it matches the cancellable rate, is more than the standard non cancel rate.
"Would not recommend"
5th September 2013, Sandra R
Reception staff also acted as waiters. We paid for dinner and breakfast and we have never experienced such bad food. The two meals we ordered for dinner were not available, we then chose 1 chicken and 1 beef burger and the meat was over cooked,dry and disgusting. I could not get my fork through the chicken and left it uneaten. I complained and was not charged for that meal.Breakfast was most uninteresting. The dinning area was full, staff were very busy as there were 4 cruise ships in that morning. We had to wait for more milk to be put out which led to further chaos. Surely Accor can manage to have decent food available for their guests.
"hotel central postion"
28th August 2013, southampton1082013, Bristol, United Kingdom
bedrooms very comfortable and clean.excellent location for shopping and very hand for our ports departure,bar staff friendly, breakfast a good but busy at times , staff on front desk ok, car parking very safeView management response »
Management responseDear Guest,Thanks for your review. I am glad you had a good stay with us. We hope to you see on your next trip to Southampton.Kind regards, Mikhail MyasinGeneral Manager
"Great value and good location"
24th August 2013, SeedyG, Kent
I would recommend this hotel for convenience and price. Being just beside a retail park and only a couple of hundred metres away from the IOW ferry terminal it is perfect for a night or two. The coastal road is a little noisy most of the time and so it is probably necessary to keep the windows closed and sleep with the Aircon on at night.Only slight problem I experienced was finding out that car parking costs £5 per night. This was not made clear in the on-line booking process and is a ridiculous and pointless penalty given that the huge retail park alongside is free.View management response »
Management responseDear Guest,Thank you very much for taking the time to post your thoughts on here. I am glad you enjoyed your visit, and I hope we can welcome you back to our hotel very soon. Kind regards,Mikhail MyasinGeneral Manager
"the barnetts wedding anniversary weekend"
17th August 2013, barnett926, High Wycombe, United Kingdom
we were disappointed with our room in that there was not enough space around the bed and no comfortable chairs. the good side was that the shower was ideal for our use. being that I have restricted movement.the site being near a 24 hour Mcdonalds was disastorous as the constant traffic and people shouting nearly all night on the Friday, Saturday, and Sunday. Monday night was bliss.We would not recommend this hotel for more than 1 or 1 night stays, 4 nights for us was too long. We were celebrating our 52nd wedding anniversary and had plans to meet with friends over the weekend. The food and service of your staff was excellent.View management response »
Management responseI am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact directly the hotel (firstname.lastname@example.org). kind regards, Joanna Siwiorek
5th August 2013, MoiraLD, Cardiff, United Kingdom
We just wanted a convenient hotel to the port to stay the evening before our cruise. The hotel was excellent value and in an ideal location to the port. There is a resturant availble in the hotel but there is a TGI Friday and a Macdonalds in the same area.View management response »
Management responseThank you for your very kind words. Very much appreciated and my team will be delightedto hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards, Joanna Siwiorek
31st July 2013, rganesh7, London, United Kingdom
room is quite small they could position the bed in a different direction; its very cramped no extra space to move around. staff are quite nice didn;t try the breakfast.parking is shared with all the hotels so its hard to get parkingView management response »
Management responseThank you for posting your thoughts on here. We really value your feedback. Kind regards, Joanna Siwiorek
"Good value stay in Southampton"
31st July 2013, MARTIN AND NANN... F, Jersey, United Kingdom
Excellent location and the staff were very friendly and helpful. Although the rooms are small it wasn't a problem except that the air conditioning wasn't very efficient. Ibis had just brought in a policy of charging to leave your cases with them after checkout which I don't agree withView management response »
Management responseThank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating all matters. Ibis hotels have an ‘air cooling’ system in place which does differ from air conditioning. This system is partly dependant on the external temperature. I can only apologise if this was not sufficiently effective on this occasion. Kind regards, Joanna Siwiorek
"Excellent value for money"
13th July 2013, Kaz1206, Annascaul, Ireland
Very good first impression, the hotel was clean & well presented, the staff were helpful, friendly & informative. My room exceeded my expectations given the price. The bed was comfortable & in general the room had everything I needed. My only criticism is the towels which looked like they had seen better days! Overall I would say this is the best hotel in this price range in Southampton.View management response »
Management responseThanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Joanna Siwiorek
"Ibis hotel internet"
11th July 2013, Enfoldresident, Pewsey, United Kingdom
We stayed in an ibis hotel in France and got free internet with them but when we stayed at the Southampton ibis there was a charge. Why is there a charge in England and not in France, this needs to be addressed with the Acorr hotel chain. I fell that we keep getting ripped off in this countryView management response »
Management responseThank you for posting your thoughts on here. We really value your feedback. We have already free WIFI. Kind regards, Joanna Siwiorek
10th July 2013, 612Summer, Isle of Wight, United Kingdom
Completely disappointed with the accommodation! The room was tiny, the air conditioning didn't work properly so due to the hot weather made it impossible for 3 people to get a nights sleep. Cleanliness was below standard, overall basic budget accommodation but not at budget prices! Also the staff could benefit from training in customer care. Never again!!!View management response »
Management responseThank you for your comments, we can assure you the matter is being looked in to and willbe dealt with accordingly. Kind regards, Joanna Siwiorek
"Quality in a budget hotel"
7th July 2013, 100Lavinia, Royal Tunbridge Wells, United Kingdom
I have been staying at the IBIS, Southampton since mid March, during an on-going project and found it more than adequate. It is easily accessible from many locations and the staff are especially accommodating. The meals at their restaurant are also above expectations and well worth the rates charged. I would not hesitate to recommend them.View management response »
Management responseMany thanks for your kind review. I am glad my team made your stay enjoyable. Joanna Siwiorek
"Great Value for Money"
3rd July 2013, Zobo_Basingstoke, Basingstoke, United Kingdom
We were invited by friendly and helpful staff. I hadn't realised when I got there that the room was not paid for; the website takes your card details to reserve the room but the payment isn't made until you get there.The room was comfortable and very clean. The location was good for me as I was going to Oceana.Overall an enjoyable stay.View management response »
Management responseThank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Joanna Siwiorek
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.