Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,660 reviews

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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,660 reviews

TripAdvisor Rating  4.0/5  3,500 reviews

Certificate of excellence 2024

Excellent Service and location

TripAdvisor rating 5.0/5

MarkB2012 TripAdvisor review

This hotel is located right in the heart of Brussels and 2 mins walk from Central Station. What marks this hotel out though is the comfort of the room, airy and spacious with one of the highest and conformist double beds I’ve ever seen. An added bonus was a separate toilet and shower room, handy if you are sharing with someone who takes too long in the shower. They cater for business and tourism and everyone is made to feel very welcome. The rooms also have USB ports to charge your devices. Whatever your reason for visiting Brussels you can get to it easily from here whether walking or every conceivable method of transport on the doorstep. The majority of the main sites are within walking distant though some you may want to take the Metro. Food and drink options are plentiful in the vicinity and of course more chocolatiers than residents it seems. Highly recommended

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Perfect location. Friendly and professional reception staff. Good breakfast. The couch in the room was not properly adjusted.

Dear Guest, Thank you for reviewing your recent experience. It's heartening to learn that our prime location, attentive staff, and sumptuous breakfast offerings positively contributed to your stay with us. However, we regret any inconvenience caused by the couch adjustment in your room. Please rest assured that we strive to ensure all aspects of our guest rooms meet our high standards, and we appreciate you bringing this matter to our attention. We also take pride in our commitment to sustainability and are pleased that our efforts resonated with you. While we understand that you are not currently a member of ALL - Accor Live Limitless loyalty programme, we hope that our services and facilities will inspire you to consider joining us in the future to enjoy additional benefits. Thank you for your heartwarming recommendation, and we look forward to the pleasure of welcoming you back. We hope to welcome you back. All the best. Jurgen Van der Haegen, General Manager

Great location

Customer review rating 3.5/5

Maco Couples - Confirmed reviews ALL

The location is great. Short walk to central station and Grand Place. The room was just okay. We had the Executive suite with 1 queen bed. The room was clean and bigger than just a regular room. When walking into the room there were 2 twin beds that are a bit shabby. The queen bed in a separate room was comfortable and clean. But this is a no frills room. Bathroom needs a good scrubbing around the edge of the top of the tub and shower head needed cleaning as well. Service was very good.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that our prime location in the heart of Brussels and the quality of service provided by our team met your expectations and contributed positively to your stay. We regret to hear that certain aspects of your room did not fully meet your standards. Our Executive suites are designed to offer comfort and convenience, and we are disheartened to learn about your observations regarding the room's condition and cleanliness. Please rest assured that we maintain rigorous housekeeping protocols and your comments have been taken very seriously. We continuously strive to provide a clean and welcoming environment for all our guests. We are pleased that you found the service to be very good, as we pride ourselves on delivering exceptional experiences. Your commendations serve as an encouragement to our dedicated staff who aim to provide a memorable stay for each guest. The entire team looks forward to welcoming you back. Kindest regards, Jurgen Van der Haegen, General Manager

Decent hotel, in an excellent location.

TripAdvisor rating 3.0/5

zoso Business - TripAdvisor review

Stayed in room 318 “executive room” . Room on the small side , but that’s fairly common in Europe . Honestly couldn’t see any difference between this & a standard room apart from the coffee pod maker . Bathroom felt dated & needs an upgrade. Bed was comfortable, although pillows were thin . Soundproofing was good ,very little noise heard from outside. Big , smart TV on the wall which was excellent. Had breakfast on the last day but I wish I’d saved a few euros & gone to one of the many fine cafes nearby . Location was excellent , 3 min walk from Brussel-Centraal train station. Praise to one of housekeeping staff who was very friendly & helpful.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that you found the bed comfortable and enjoyed the soundproofing of our rooms, as well as the large, smart TV. Our central location and the friendliness of our housekeeping staff are aspects we take great pride in, and we're glad they contributed positively to your experience. However, we regret to hear that the room size and the distinction between our executive rooms and standard accommodations did not meet your expectations. Our historic city center location does mean that space is at a premium, but we strive to ensure every guest has a comfortable stay. Please accept our apologies if the condition of the bathroom did not reflect the high standards we aim to uphold. While we continuously work to maintain and refresh our rooms, we appreciate your input as it helps us focus our improvement efforts. Regarding the breakfast, we understand that everyone's tastes differ, and while we offer a comprehensive buffet, we recognize that some guests may prefer to explore local cafes. We will take your feedback into consideration as we strive to enhance our offerings. We are pleased to note the positive aspects of your stay, including the comfort of our beds and the professional soundproofing, which is part of our commitment to providing a restful environment. It is also encouraging to hear that our staff's friendliness left a lasting impression on you. We look forward to maintaining these high standards and making your next stay with us even more enjoyable. We hope to welcome you back. All the best. Jurgen Van der Haegen, General Manager

Well located

Customer review rating 2.0/5

Laraib Families - Confirmed reviews ALL

Well located, however room was not serviced properly

Dear Guest, Thank you for taking the time to review your visit. We are delighted to hear that our prime location contributed positively to your stay, offering the convenience and charm of central Brussels at your doorstep. However, we regret to hear about the challenges you faced with room servicing and the absence of water bottles. We always strive to ensure our guests' comfort and satisfaction, and we apologize if we fell short during your visit. Regarding your comment on understanding requirements, we aspire to provide a service that meets all our guests' expectations, and we are saddened to hear that we did not fully capture your needs. The reception team is pleased to have been able to assist you and appreciate your recognition of their efforts. We take note of your observation regarding the accuracy of the invoice you received. We are committed to providing transparent and precise billing for all our guests. Your feedback on the cleanliness of our hotel is also important to us, and we are continuously working to maintain our high standards. We also acknowledge your rating on our sustainable development initiatives and member recognition; please rest assured that as an Accor ALL member, your experience is of utmost importance to us. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Jurgen Van der Haegen, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.