Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,683 reviews

Best price
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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,683 reviews

TripAdvisor Rating  4.0/5  3,497 reviews

OK, but very noisy through night

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Two night stay in early April

Dear Guest, Thank you for taking the time to share your review. We are pleased to note your participation in the ALL – Accor Live Limitless loyalty programme, and we hope it continues to enhance your experiences with us. However, we regret to hear that you were disturbed by noise during your stay. Our central location does mean that urban activities may sometimes be heard, despite our soundproofing measures. We are truly sorry for any inconvenience this may have caused you. Additionally, we understand the importance of having a room ready upon arrival, and while we strive to accommodate such requests, they are indeed subject to availability. Please know that our team is continually seeking ways to ensure our guests feel comfortable and well-cared for during their time with us. We are also concerned to learn about the drain smell you mentioned and the impression of the room's condition. These matters certainly do not reflect the high standards we set for ourselves. While we conduct regular maintenance and cleaning, we will make note of your comments for further review. Our commitment to cleanliness and guest satisfaction is unwavering, as reflected in our overall cleanliness rating. Rest assured, we take your comments seriously and view them as an opportunity to re-evaluate and enhance the guest experience. We do hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Amazing location

Customer review rating 4.5/5

Kd123 Families - Confirmed reviews ALL

Very good. Perfect location & good breakfast

Dear Guest, We appreciate that you took the time to share your experience with us. We are thrilled to hear that the location of Novotel Brussels Off Grand Place was ideal for your visit to Brussels and that our breakfast selection provided a delightful start to your day. It is also gratifying to know that you would recommend our hotel to others, and appreciate your positive feedback on our loyalty programme. However, we noticed your concern about the room size for families. While our rooms are designed to optimize space and comfort, we understand that preferences can vary, and we regret any inconvenience this may have caused. We are continuously exploring ways to enhance our guest experience and your feedback is invaluable in that process. Finally, we are proud of the cleanliness standards maintained throughout our hotel, as we strive to offer a welcoming and hygienic environment for all our guests. We're also pleased that our efforts in sustainability have been acknowledged, even if not rated, as we are committed to environmentally friendly practices. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Very nice stay.

Customer review rating 4.5/5

David H. Solo - Confirmed reviews ALL

Check in was fine. The hotel is well located. I had stayed twice previously. Good room with view. Very good breakfast. Nice beer in the hotel lounge. Good breakfast. Check out was fine. Cost was reasonable.

Dear David, Thank you very much for this kind review. We are delighted to hear that our prime location near the Grand-Place added value to your stay. It's always encouraging for our team to learn that our guests appreciate the proximity to the vibrant city centre. Our staff takes great pride in offering a warm welcome and a smooth check-in experience, so it's rewarding to know that this was reflected during your visit. The views from our rooms are certainly one of the many highlights of staying with us, and we're glad you enjoyed them, along with the comforts of your room. We're thrilled that the breakfast at Novotel Brussels Off Grand Place met your expectations with its variety and quality. It's also pleasing to hear that you were able to unwind with a nice beer in our lounge. Your positive remarks about the check-out process and the overall cost of your stay are greatly appreciated. As a valued Silver member of our loyalty program, your satisfaction is particularly important to us. Our commitment to cleanliness is unwavering, and receiving a perfect score from you in this regard is a testament to the efforts of our housekeeping team. We are proud to provide a clean and welcoming environment for all our guests. We hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Lovely all round hotel

Customer review rating 4.5/5

Onorio B. Families - Confirmed reviews ALL

This hotel is well located, very clean and the most welcoming and helpful staff. Room was lovely. Breakfast was good also.

Dear Onorio, Thank you for positively reviewing your time at our hotel. We are thrilled to hear that our central location was convenient for your visit to Brussels and that you found our hotel to be a place of cleanliness and comfort. Our staff will be delighted to know they made your stay welcoming, especially the Italian receptionist who made a lasting impression upon your arrival. Your appreciation for the breakfast and the overall value you found in our services is truly encouraging for our team. We strive to offer an enjoyable experience and we're glad you felt well taken care of. It's wonderful to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that you would recommend it to others. Our commitment to sustainable development is an ongoing priority, and your high rating in this area is greatly valued. Thank you for choosing to stay with us and for your willingness to receive tailored information from our brand. We look forward to welcoming you on your next visit, ensuring another pleasant and memorable experience at Novotel Brussels Off Grand Place. We look forward to seeing you again on future occasions. Best wishes, Jurgen Van der Haegen, General Manager

Disappointing stay

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Lots of noice from outside. Trucks picking up laundry in the middle of the night.

Dear Guest, Thank you for taking the time to review your stay. We are glad to know you are a member of our ALL – Accor Live Limitless loyalty programme and appreciate the insights you've provided as part of our valued community. We regret to hear that your experience was marred by noise disturbances. Our central location in the vibrant heart of Brussels does mean that the city's pulse can sometimes be felt within our walls, despite our soundproof rooms. However, we're saddened that this impacted your comfort, and we take such comments seriously as we continuously strive to offer a restful environment for our guests. Understanding the importance of flexibility, especially for our travelling guests, we do offer early check-in options subject to availability and at a fee. We apologize if this service did not meet your expectations or if the communication regarding this service was not clear. Regarding your concerns about pricing, please know that we are committed to providing excellent value for the experience we offer, which includes our prime location, amenities, and service. We are also continuously monitoring and adjusting our rates to ensure they are competitive and reflective of the value provided. Our team is dedicated to maintaining high standards of cleanliness and room condition, as indicated by our recent renovations in 2022. We are disheartened that we did not meet your expectations in this regard and would like to assure you that our housekeeping team is committed to upholding a meticulous standard of room preparation and cleanliness. We are pleased that you recognize our efforts in sustainable development, and we are motivated to keep making strides in this area to ensure a better environment for all. We hope to be able welcome you back on a future visit. Kind regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,796 reviews 9.7/10 Location
  • 1,570 reviews 7.5/10 Room
  • 1,347 reviews 8/10 Service
  • 14 reviews 6.9/10 WiFi
  • 854 reviews 7.9/10 Breakfast
  • 568 reviews 7.7/10 Cleanliness
  • 363 reviews 4.8/10 Amenities
  • 333 reviews 6.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.