Hotel addressRoute de l Epinette
ROISSYPOLE GARE RER
Tremblay en France
95705 ROISSY CHARLES DE GAULLE
How to reach the hotelGPS :N 49° 0' 31.56'' E 2° 33' 41.45''
Contact the hotel
- Tel. (+33)1/49192727
- Fax. (+33)1/49192799
Recently viewed hotels
Novotel Paris CDG Terminal - hotel reviews in Roissy En France
Hotel code: 1014
Accorhotels.com customer reviews in partnership with TripAdvisor
23rd September 2013, Mark W, Washington DC, District of Columbia, USA
I made my reservation two months in advance and received two email confirmations. Two days before my arrival I received an email saying they were looking forward to my stay. I arrived at the hotel at 11:00pm after a day of travel that started at 11:00am and was told, "I'm very sorry but we don't have a room for you." I showed them my two confirmations and the only answer was, "I'm sorry, we don't have a room for you." They sent us to their sister hotel, the Ibis, which we had decided against when we made our initial reservation and we were right - we did not want to stay there! No place open to get anything to eat, a tiny room that looked like a dorm room and I slept in my socks so my feet wouldn't have to touch the floor. While the desk clerk at the Novotel apologized several times and send an email apology, none of those is sufficient. I will definitely not stay at an Accor hotel in the future.View management response »
Management responseDear Mark,First of all, please accept my most sincere appologies for all the inconveniences caused during your last stay. Indeed, that period was extremely busy at the hotel and we always do our best to avoid this kind of situation but, unfortunately, we had to offer you a room at the Ibis. I really regret to hear that your night at that hotel didn't go well and I express my biggest concern about your experience. Mark, I really hope that such a situation will never occur again and please excuse us for having you made a part of it.Kindest regards,Patrick Gaude
"Nice hotel except for elevator malfunction!"
20th September 2013, celimor, Toronto, Ontario, Canada
Great hotel, slightly expensive but lots of nice features.One annoying feature at the time was that one of the two elevators was out of service resulting in long waiting time since people with luggage have to use it.This is not the first time that I notice elevator malfunction in this hotel. Annoying!
"Very disappointing !"
15th September 2013, 5Globetrotter, Lyon, France
1. even if you high ranking on the Accor Hotel guest program, don't expect any special welcome2. mentioned to the hotel my dietary restrictions ahead of arrival, nothing was done to accommodate it3. good location, so hotel is always full4. restaurant service at any Mc Donald's is better than here !Avoid going if you don't have to !View management response »
Management responseDear Guest,First of all, please accept my sincere appologies about the issues the you experienced during your stay. I totally agree that it shouldn't have passed like that. We do not accept this unsatisfactory level of service. Would you be so kind to contact our reception Manager, Mrs Eimear Heniart, at email@example.com in order provide her more details of your stay so that she could personnaly do the follow-up of the problems occured ? We all remain at your entire disposal and I promise that we'll do our best to improve our service and thank you once again for alerting some points in your comment.Looking forward to hearing from you soon.Best regards,Patrick Gaude
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.