Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.2/5 1,386 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,386 reviews

TripAdvisor Rating  4.0/5  1,262 reviews

Good stay

Customer review rating 4.0/5

Andrew M. Business - Confirmed reviews ALL

Friendly helpful staff

Dear Andrew, Thank you for taking the time to provide your feedback. We're delighted to hear that our staff made a positive impact on your experience, particularly our reception team who are indeed committed to providing helpful service. Our team takes great pride in our hospitality and it's rewarding to know that it contributes to our guests' satisfaction. We regret to hear that certain aspects of your stay did not meet your expectations. While we offer an extensive buffet breakfast, we appreciate your feedback and are always looking for ways to enhance our offerings to please all our guests. Additionally, we apologize for any inconvenience you experienced with the minibar fridge in your room. We're glad that the overall ambiance and friendliness of our staff contributed to a good stay for you. We hope that we can welcome you back in the future. Best wishes, Team Novotel Maastricht Tel +3… fr…

Perfect for TEFAF

Customer review rating 4.5/5

Mark A. Business - Confirmed reviews ALL

I stay with you every year during the early days of TEFAF. Your location is perfect. The hotel is everything I need and nothing I don’t. Your staff are always polite and friendly. The bar is a great place to see people I know during my stay.

Dear Mark, Thank you for sharing feedback about your recent stay. We're thrilled to hear that our location serves you well during TEFAF and that our staff's friendliness and the bar ambiance add to your stay. Your kind words about our team and the atmosphere at the Novotel Maastricht are greatly appreciated. Regarding your suggestion for coat hooks or pegs in the room, we value your input and will consider it as we strive to enhance our guest experience. We also appreciate your thoughts on our housekeeping initiative; our 'Go Green, skip the clean' program indeed aims to reduce environmental impact, and we're always looking for ways to improve its effectiveness. We look forward to welcoming you back on a future trip. Kind regards, Team Novotel Maastricht.

Good stay

Customer review rating 5.0/5

Roman F. Business - Confirmed reviews ALL

The room was clean, the pizza in the evening was tasty especially with the extra parmesan. hotel reception were very friendly

Dear Roman, Thank you for your kind review of your recent stay at our hotel. We're delighted to hear that you found your room to be very clean, and that the pizza, enhanced with extra parmesan, was to your taste. It's also wonderful to know that our reception team's friendliness contributed to your satisfaction. Our team strives to provide a welcoming and hospitable environment, and it seems we've succeeded during your stay. We look forward to seeing you again on future occasions. Best wishes, Team Novotel Maastricht.

Good Stay

Customer review rating 4.0/5

Kanav Families - Confirmed reviews ALL

Overall a good time spent however would have a preferred a better spread in breakfast and need to have some English channels in room considering you are catering to international audience

Dear Guest, Thank you for taking the time to share your review. We're delighted to hear that you enjoyed your overall stay and appreciated our efforts in sustainability, which is something we're very proud of. It's also rewarding to know that our bar met your expectations, providing a relaxing atmosphere for our guests. We regret to hear that some aspects of your stay did not meet your expectations, particularly regarding the in-room amenities and the breakfast selection. We strive to offer a variety of hot and fresh foods at our breakfast buffet, and we are continuously exploring ways to enhance our in-room entertainment options for our international guests. We also take note of your comments on the dining experience; our culinary team typically prides itself on providing a range of delicious options, and we apologize for any inconvenience caused by the limited choices during your visit. Rest assured, this is not indicative of our usual high standards. We do hope to welcome you back in the future. Best wishes, Team Novotel Maastricht.

No tv, broken airco, bad food

Customer review rating 2.0/5

Ella Business - Confirmed reviews ALL

No tv - common Dutch TV channels where not available. Heater/ Airco was not working. I got a new room and here the airco was working, but also in this room the tv channels where not available. I orderded a pasta in th restaurant and it was not fresh. The food was microwaved as the cheese was all sticky and hardened/ clumped together. The door of the toilet was opened towards the toilet making it almost impossible to go into the room and close the door. Bathroom was dirty, 2 drinking cups where used and not clean. It was very dusty. I will not book this again.

Dear Ella, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that certain aspects of your stay did not meet your expectations. Our team is committed to providing a clean, comfortable, and welcoming environment for all our guests, and we regret any shortcomings you encountered. We would like to clarify that our hotel offers air-conditioned rooms with the ability to adjust the temperature individually, as well as high-quality wooden flooring and recent mattresses for an optimal rest. As for the culinary experience at our restaurant, we strive to serve fresh and delicious meals, and your feedback will be passed on to our culinary team for review. The concerns about room cleanliness and the TV service are not indicative of our standards, and we will be investigating these matters promptly. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Team Novotel Maastricht.

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Other web-users rate our hotel

  • 493 reviews 8.1/10 Location
  • 1,055 reviews 6.3/10 Room
  • 1,030 reviews 8.4/10 Service
  • 11 reviews 6.8/10 WiFi
  • 692 reviews 8.1/10 Breakfast
  • 398 reviews 6.9/10 Cleanliness
  • 314 reviews 4.8/10 Food
  • 263 reviews 3.8/10 Value

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