Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,173 reviews

Novotel Ottawa City Centre - Image 1
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Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,173 reviews

TripAdvisor Rating  4.0/5  1,996 reviews

Reservations and payment was and is a joke so far.

TripAdvisor rating 2.0/5

Monica Y TripAdvisor review

Pillows are hard but that is not the problem. Approximately 14 emails...and numerous ohjne calls, messed up reservations over and over again right uo until the day of check-in. Now I hot receipts for our stay which totalled about $500 but my credit card was charged close to $10000. Very unhappy with having to keep calling and trying to fix things over and over again.

Concerns with Cleanliness

Customer review rating 3.0/5

T B. Business - Confirmed reviews ALL

I have stayed in the hotel previously and was satisfied. During this visit I had concerns with cleanliness. The floor of my room had not been vacuumed prior to my visit, it was covered with crumbs and debris. As well, the surfaces had not been wiped and were covered with debris and hair. The floor outside the elevator had a drink spilled on it, I reported this to the lobby staff on every day of my visit yet it was never cleaned, they repeatedly advised it would be reported to housekeeping. On previous visits the breakfast service was excellent, this visit it was less than exceptional. One morning, I was seated at breakfast at a table that had not been wiped and had no cutlery. Another, I had asked for assistance with hot water and the server forgot bringing the water as I was leaving. Paying $25.00 for a breakfast should offer the highest level of service. I did enjoy the taste of the food and the furniture/shower in my room. I like the modern nature of the hotel. Thank you.

good stay

Customer review rating 3.0/5

Blaze Business - Confirmed reviews ALL

parking garage still not done

Dear Mark D., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, however, please kindly be advised that parking belongs to Indigo and we do not own it and therefore e do not have control over their operations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Desk Manager

Very bad

Customer review rating 0.5/5

Gurjinder S. Families - Confirmed reviews ALL

Staff is very rude and unhelpful.

Dear Gurjinder s., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; however please be advised that within your groups, there was a big miscommunication regarding the number of people and accompanying names and unfortunately to the safety policies we could not hand keys to whoever their kind name wasn't added by the main booker. I believe we did try our best by accommodating the whole group with free early check-in although the names weren't added or mentioned during the process, and handled around 100 luggage, backpacks, and plastic bags at the check-in and at the checkout. I appreciate your understanding that we have to make sure that our operations run smoothly and fairly for all our guests at the hotel and we appreciate your team's patience. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

Amazing breakfast spread

Customer review rating 3.5/5

Gladys B. Business - Confirmed reviews ALL

Check in was smooth. Very friendly and warm receptionist. I checked in my room and I found a purse in the safe with CAD 5x $20's and 1 $10. I returned it to the receptionist when I checked out. Appreciate if all the cleaning/room service attendants will thoroughly check and clean the rooms before it is ready for the new guest.

Dear Gladys B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are truly sorry to hear about the purse and we will make sure to pass this feedback to the housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

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Other web-users rate our hotel

  • 1,049 reviews 7.7/10 Location
  • 1,245 reviews 6.9/10 Room
  • 1,005 reviews 7.8/10 Service
  • 15 reviews 5.3/10 WiFi
  • 593 reviews 7.4/10 Cleanliness
  • 545 reviews 5.5/10 Comfort
  • 319 reviews 8.1/10 Breakfast
  • 294 reviews 5/10 Amenities

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