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Novotel York Centre - hotel reviews in York
Hotel code: 0949
Accorhotels.com customer reviews in partnership with TripAdvisor
"doug ayrshire"
16th May 2012, geelg6, Ardrossan, United Kingdom
This was our second stay here and overall a good experience.Easy walking distance to york centre Only down side previous occupant of room had obviously been smoking. This was quickly dealt with by staff who offerred change of room or clean by deodourising machine which proved acceptable. Food & facilities to a very acceptable standard. No hesitation in recommending to others. Will use again.
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Management responseGood morning and thank you for your regular custom. I am delighted you would recommens us to others. We are all looking forward to welcoming you back.With kind regards,Christophe Ughetto
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"Brilliant"
17th April 2012, dm0b, Birmingham, United Kingdom
Couldn't fault it - ideal for families, food superb, great location. Would definitely stay here again
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Management responseGood morning. Just a few words to thank you for taking the time to write a comment. I am very happy to read you had a very good time with us.Wishing you all the best.With kind regards,Christophe Ughetto
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"Great service - shame about the pool"
17th April 2012, ThatsMrTtoyou, Chester, United Kingdom
Have stayed at this hotel numerous times. The pool area has been revamped to provide changing room and shower, which is an improvement, however the floor area is always very wet, with little apparent drainage, and because resifents will wear outdoor shoes through the area it can get dirty. The pool water on this occasion was very murky, and had a strange odour, which was a little off putting.We ate our meal in the bar, and the quality of food, and service was excellent, last two stays the evening bar staff have really been very good. Made a point of tipping the member of staff and thanking her.
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Management responseGood morning and thank you for your comments. I am delighted to read the service you received was very good and have taken note of your comments with regards to the pool. Thank you once again for your feedback and we are looking forward to welcoming you back in the future.With kind regards,Christophe Ughetto
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"Another great stay at Novotel York"
13th April 2012, daleslassies, Richmond, United Kingdom
We have stayed here before as we find as a family with girls aged 12 and 7 that the hotel suits us well. It is very family friendly and great to have use of the swimming pool. We had dinner, bed and breakfast - the restaurant food is very good, with no extra charge for children on our tariff. Breakfast is buffet style with much choice and dishes regularly topped up. There are games and consoles for the children to use in the reception area and usually colouring activities for younger children to help themselves to. A short 5 minute walk and you are into the centre of the city. The staff are polite, friendly, helpful and cannot do enough for you. We well recommend this hotel for families.
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Management responseGood afternoon. Thank you so much for your comments and repeat business. I am obviously very happy to read you had another good stay and am looking forward to welcoming you back.Wishing you all the best.With kind regards,Christophe Ughetto
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"Good hotel, they need to work on quality of service and atmosphere"
12th April 2012
We stayed in Novotel York for the Easter break. We travelled with children under 5 and friends with young children.. The hotel is in a good location, quiet and accessible for city centre. The breakfast was a good mix of english and continental catering for a variety of tastes. Had dinner in the restaurant: good food but complete lack of atmosphere, no music in the background, the food was late and the waiters practically jumping on your table the moment your cutlery was down. Overall was a good experience! With a bit more attention to detail and customer care they could be better than average.
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Management responseGood morning and thank you for your honest feedback. We shall take your comments on board and work on them to improve on our service delivery. Thank you once again.With kind regardsChristophe Ughetto
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"Novotel-York"
27th March 2012, Hexham, United Kingdom
Having never driven into York before the hotel was easy to find using directions given on the website, though once we had parked the car it was great to be able to walk along the riverbank directly into the city centre.Checking in and out was very efficient and the staff welcoming. I particularly liked to phone call we got minutes after entering our room to check everything was OK.We didn't eat in the hotel or use the bar so can't comment on that but the facilities looked fine and we probably would of used them if t had fitted into our plans.I did use the small swimming pool (had it all to myself for half an hour) which was perfectly adequate. Changing rooms and shower were clean and there were plenty of towels.
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Management responseGood morning and thank you for taking the time to write about your experience at the Novotel York. I am very pleased to read you had a good time and enjoyed the walk by the river to go to the city centre. I shall pass on your comments to the teams and we are all looking forward to welcoming you back!With kind regards,Christophe Ughetto
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"Capita Conference"
16th March 2012, Bolton, United Kingdom
I found the staff to be not the best in terms of customer service, and it was more service with a grump than service with a smile. I had a room with free broadband, my word I have never been in a hotel with such slow broadband, which was almost unusable. I like to catch up on emails and also maybe stream tv. The bed was comfortable and a nice basic pool for a swim, although there is no signs showing you how to get into the pool and its through the mystery white door. The bathroom shower was nice although the loo was a bit dated, the bed was comfortable and a quiet location although a bit out of York.
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Management responseGood morning and thank you for your comments. I am disappointed to read you did not find the service to be good. We usually pride ourselves on a genuine and high quality service where friendliness is paramount. I will certainly investigate your comments and ensure this is not reoccuring in the future. Thank you once again for your comments.With kind regards,Christophe Ughetto
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"york break"
15th March 2012, Lincoln, United Kingdom
hotel is well situated to access the city,easily reached via the A19 for visiters from the south east Humber Bridge area.just the place to stay as every need is catered for by helpful friendly staff to makethe stay more than a 2 night wind down.our 2nd stay here and we will be back.
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Management responseGood afternoon and thank you for your comments following your recent stay with us. I am glad you enjoyed your second visit and can't wait to make your third one even better. Thank you once again for your custom.With kind regards,Christophe Ughetto
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"York Blitz"
8th March 2012, Gloucester UK
What a great stay, hotel location was spot on.Would have liked to be able to buy tickets for attractions in hotel.Pool area needs steam room/sauna (room for).Paying for parking took the edge off the stay.
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Management responseGood afternoon and thank you for your comments. I am glad you enjoyed your time in York and hope we will see you again soon.With kind regards,Christophe Ughetto
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"Pleasant stay"
24th February 2012, Daniel D, London, United Kingdom
Staff was friendly and the hotel has good services like a swimming pool, XBOX and Wii.City centre is a 15 min walk.Room was clean and comfortable and we had a good night.Breakfast offered good variety.
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Management responseGood morning. Just a few words to thank you for your comments. We do hope to have you again with us soon.With kind regards,Christophe Ughetto
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"Too many kids"
23rd February 2012, maureen029, Liverpool, United Kingdom
Nice hotel, very modern with decent facilities but they they tend to target families alot and we stayed at half term so the reception and bar looked more like a creche, noisy and full so we didnt get an opportunity to sample the food or bar so can't comment. On the plus side liked the pool, the car parking fee was reasonable (£7 per day) and the rooms were nice. But note that the the hotel is a good 10-15 minute walk from the pubs and main shopping area so I personally wouldnt stay here again unless there was a really cheap deal offered.
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Management responseGood morning and thank you for your feedback. It is true we do get busy with family during half terms and I am sorry to read you could not appreciate all the facilities due to the sheer volume of customers present. Ihope you will however give us another chance to really appreciate our offerings.With kind regards,Christophe Ughetto
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"WHAT HAPPENED TO GOOD FOOD"
11th February 2012, rodneywebb, Trearddur Bay
I am an A/club gold member and stay with Accor often.I stay at this hotel two / three times per year. The reception staff are always good, the rooms are good but then - the bar / lounge area always has sky sports blasting out, if you want a quite drink before your meal no chance. Then the resturant on this time, the starter was Brioche with Wild Mushrooms, the waiter is bringing it to the table half the Brioche falls on the floor so he brings what he has and collects the rest off the floor on his way back to the kitchen and thinks he never saw that ! The main course Lamb and Leek pudding - I was surprised I was given a steak knife before it came but when it did I needed a saw to cut the pudding. Please please can Accor hotels in the Uk learn to cook. Last summer I spent five weeks travelling in France and stayed every night in Accor Hotels not one bad meal. So far in the last few months I have spent six nights in Accor Hotels and only one reasonable meal. Can Accor say why ? French hotels are more interested in service and satisfaction.
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Management responseGood afternoon and thank you for your honest feedback. I am obviously disappointed and slightly shocked at your comments. I will certainly review those with our Food and Beverage Team to avoid any reoccurence in the future. Thank you once again for bringing this matter to my attention.With kind regards,Christophe Ughetto
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"weekend break"
26th January 2012, Birmingham, United Kingdom
already recommended hotel as good, clean and friendly in an ideal situation to visit the beautiful city of York. Travel is easy, hotel is well cited and the staff were really professional and friendly and able to advise on the best places to visit and eat in the city of York, a perfect weekend break.
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Management responseGood morning and thank you for taking the time to write a comment. We are all delighted you had a good time and hope we will see you again soon.Wishing you ll the best.Christophe Ughetto
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"weekend in york"
25th January 2012, bolton
the staff and hotel was very good. nothing to fault at all really. the only thing was for my 9 year old, it was a bit far to walk to some of the attractions, however that a reflection on him not the hotel. all in all world recomment.
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Management responseGood afternoon. First I would like to thank you for your comments left on Tripadvisor. I am glad to read you had a good stay and hope your son's legs are now feeling better! We do hope to see you soon again in the future.With kind regards,Christophe Ughetto
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"Barred"
16th January 2012, Nottingham, United Kingdom
Since my last stay the appearance of the bar/lobby area has deteriorated. Most of the metalic effect vinyl coverings on the furniture have de-laminated exposing the fabric backing. This lets down the overall look of the area.Evening power failures at the hotel, (Not the surrounding area), caused some disruption and suspension of services offered.
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Management responseGood afternoon. Just a few words to thank you for your comments. I wanted to let you know that all furnitures in the lounge are being changed at the end of this month and beginning of next. I hope you will appreciate the changes when you next visit.Thank you once again and we do hope to see you again very soon.With kind regards,Christophe Ughetto
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Hotel address
FishergateYO10 4FD YORK
UNITED KINGDOM
How to reach the hotel
GPS :N 53° 57' 9.82'' W 1° 4' 39.31''
Contact the hotel
- Tel. (+44)1904/611660
- Fax. (+44)1904/610925
- H0949@accor.com
