Sofitel Los Angeles at Beverly Hills hotel

"A Stylish, Well-Run Hotel"

13th February 2013, Parrot-No-More, New York City, New York, USA

This hotel is a truly great value: we had a well-appointed, comfortable suite at a great price. The bedroom was perfect for a good night's sleep: comfortable beds, quiet room. Over-sized, lovely bathroom. Excellent, helpful staff. Great breakfasts.

Management responseBonjour, Thank you for your wonderful review of Sofitel LA! I am happy to read that you enjoyed the comfort of our suite and our staff service.We hope to welcome you back as a guest soon! Warm regards,Eric Lemaire, General Manager
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"Great Stay!"

11th February 2013, Rolmar480, Memphis, Michigan, USA

During my stay I had several personal issues that needed to be attended to. Each issue was attended to with professionalism, courtesy & no delay. This, along with the fact that it is a very comfortable, conveniently located & aesthectically appealing hotel, made for a Great Stay!

Management responseBonjour Rolmar 480, Thank you for your review of Sofitel Los Angeles. I am delighted to read that you enjoyed both our property and our staff. We are looking forward to welcoming you back to Sofitel Los Angeles. Warm regards, Eric Lemaire,
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"Highly Recommended"

8th February 2013, RenatoK, São Paulo, Brasil

Fantastic stay. Excellent location just in front of shopping mall. Room clean and quiet. Staff very attentive. Fast internet connection. Bed extremely confortable. Delicious breakfast. Expensive but worthwhile. I would return for mynext stay in Los Angeles

Management responseBonjour RenatoK,Thank you so much for your wonderful review of Sofitel Los Angeles! We enjoyed reading that our staff makes you feel so welcome. I am happy to know you enjoyed your room and our breakfast.We look forward to being able to serve you again soon. Warm regards, Eric Lemaire, General Manager
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"Wonderful"

6th February 2013, Alexmc22, Lausanne, Switzerland

The service provided in this hotel is excellent. Staff is proactive and always trying to make your stay great.State of the art cocktails at the bar! don't miss them. Rooms are cosy and bathroom has the required amenities (and Orange verte by Hermès as soap)

Management responseBonjour Alexmc22,Thank you so much for your wonderful review of Sofitel Los Angeles!I am happy to read that you enjoyed both our cocktails at the bar and the Hermes soap in the room!I am delighted to read that our staff makes you feel so welcome. We look forward to being able to serve you again soon. Warm regards, Eric Lemaire, General Manager
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"My stay in LUXURY HOTEL!!"

24th January 2013, pravingohel, Rehoboth Beach, Delaware, USA

First day when I arrived, at 5:00pm, there was no water and I needed to take my medicine, so as soon as I arrived, I had to leave the hotel to find water and ofcourse I went to the market, bought water, ate dinner outside the and then came back to my room. Next day onwards there were 2 water bottles, which I never needed to use.In Luxury hotel I never expected that.PG

Management responseBonjour pravingohel, Thank you for your wonderful review of Sofitel LA! We hope to welcome you back as a guest soon! Warm regards, Eric Lemaire General Manager
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"The best bed I've ever slept in"

12th December 2012, Atlantis88, Rotorua

I decided to spoil myself on a recent trip to Los Angeles, by staying at Sofitel. Normally I stay near the airport. I think I'm hooked! The room was superb, and extremely comfortable. I have a fantastic, super-expensive mattress at home....but this bed was the closest thing to heaven I've ever slept in. The staff were all incredibly helpful - nothing was too much trouble for them, and they made me feel cared for and welcome. I was slightly disappointed in the food in both the room service and the restaurant. It wasn't quite the standard or range that my taste buds have become accustomed to in Australia - I wouldn't go out of my way to eat there again. in the end I managed to discover a fantastic Japanese cafe just a block's walk away (across the main intersection and up past the fuel station by one block)....and I ate there. That was great if you like good Japanese food and a sushi bar. Location wise - I was told it was about 2 to 3 miles (a short cab ride) to the major tourist areas like Rodeo Drive. I didn't end up making it there, due to work commitments. I did however pop across the road to the Beverley Centre, but that was just one enormous shopping mall....noisy and crowded being so close to Xmas....so I didn't spend much time there. Would I stay at the Sofitel again? Absolutely - I love to stay in beautiful hotels, and this was right up there with the best.

Management responseBonjour Atlantis88, Thank you so much for your honest review of Sofitel Los Angeles. We are constantly reviewing guest feedback to make sure that we are providing the best service possible. I would greatly appreciate it if you would take the time and e-mail me at nina.monraz@sofitel.com in regards to more information about our dinner and room service menus. We did recently launch a new menu and restaurant, Esterel, and are working on some of the smaller details. Any feedback is always welcome! I am very happy to read that you enjoyed so many other facets of your stay with us, we look forward to having you with us again soon! Merci!
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"Excellent hotel, centrally located, great gym and spa"

30th November 2012

Jillian handed the check-in most examplary. Although my booking was not received in the system yet, she just took my confirmation and fixed everything on the spot. She was very courteous and made me feel welcome in a gentile manner. The hotel room was not as "shiny" as some newer developments like the SLS, but correct in all aspects. The gym was very good, and I enjoyed using the steam bath and resting areas for free after a work-out. The breakfast was also good, although I would have preferred a European style breakfast buffet. Parking is expensive as at most centrally located hotels in LA at 33 dollars, but the rate does include in and out privileges. All in all I prefer this hotel over SLS, but if you love bling bling then SLS is the better choice.

Management responseThank you for taking the time to share your experience. I am happy you enjoyed your stay and found our staff to be helpful and friendly. We look forward to welcoming you back soon.
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"Lovely hotel, would stay again"

9th October 2012, Susan23_12, Brisbane, Australia

Great location and great room size. Can definitely recommend. We found the staff friendly and obliging, and everything clean and comfortable. Breakfasts excellent, a little pricey perhaps, but that might just be LA. We found a cheaper option around the corner after a couple of days. My 18 year old son loved the gym - excellent facility.

"It doesn't get better than this!"

13th September 2012, JudyBOPNZ, Bay of Plenty NZ

We were greeted in such a friendly way by all lobby, reception and hotel staff, that I thought I was coming home! Thank you!The porters were also kind to us, nothing was too much trouble. It was late evening that we arrived after a long flight and we were very tired, with little to no energy left. To be helped so much was a great experience. Our bedroom was so good!!! Views of Beverley Hills all lit up and the bed .. large, firm - with a soft sinking into feathers it seemed and wonderful pillows and covers. We slept well! Our late check out of 4pm because we're Accor partners just made it so much better. I also enjoyed a swim and a pedicure while there, a truly lovely experience before another 13 hour flight home. Thank you Sofitel, thank you!

Management responseThank you for sharing your experience with us. We specifically appreciate your comments in regards to our staff. Our expectation of superior customer service is something we pride ourselves on. We look forward to welcoming you back soon.
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