Novotel Toronto Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 811 reviews

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45 The Esplanade, M5E 1W2 Toronto, Canada

Description

Hotel extras

  • Free WiFi, ergonomic work space, IP TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market, Union Station, Hockey Hall of Fame

  • Walking distance to Scotiabank Arena, Rogers Centre, CN Tower, Ripleys Aquar, Distillery Distr

Our accommodation(s)

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2 Toronto
Canada

GPS:43.646757, -79.374359

Telephone
Fax +1 416-360-8285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFE NICOLE

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  811 reviews

TripAdvisor Rating  4.5/5  565 reviews

Nice hotel. Watch out for the big groups

TripAdvisor rating 4.0/5

EnglishDragon Couples - TripAdvisor review

Really nice hotel. Check in was fast and easy although they ask for a $200 hold when you check in. Parking is $40 a day but right below the hotel in an underground parking lot. Rooms are nice but we had to put up with some loud teens 2 nights. Had a full university basketball team staying whilst we were there that were drunk and partying both nights, not a good look for a “upmarket” hotel. Don’t pay for anything in the hotel bar. There’s 3 bars across the road all serving food, there’s tons of places for breakfast nearby and a store next door selling drinks and snacks. And the market is only a 5 minute walk away.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Thank you again for sharing your experience and we hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karan Warraich Rooms Division Manager

Waiting for my deposit back

TripAdvisor rating 1.0/5

483williem TripAdvisor review

I stayed here in March for a week..on my arrival I paid 300 dollars for deposit and out of that I spent 154 in the hotel bar ..I left on the 12th March and I was told I would have the balance in my account after 15 days .so I have emailed the hotel and no one is getting back to me now after several emails I was on to my bank and they said nothing has been sent from the hotel ..it takes 10 seconds for them to take the deposit but it takes this long to get it back and still nothing.be careful as these . I will be getting on to booking .com also as its a terrible service. I go to Canada a lot and was recommended this hotel but not anymore.

Great location, clean room, good service

Customer review rating 4.5/5

Diana Business - Confirmed reviews ALL

Enjoyed our stay. Did not love that the front doors were not automatic.. And no staff were around to help with the luggage

Dear Diana Q., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neesta Tamang Guest Services Supervisor

Great location

Customer review rating 4.5/5

Eva Couples - Confirmed reviews ALL

We stayed one night. Room was clean and comfortable. Hotel reception friendly. Close to events, lots of restaurants, the TTC and trains. In many hotels you have to buy bottled water. We appreciated, that there was a water filling station on every floor.

Dear Eva, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Neesta Tamang Guest Services Supervisor

Customer review rating 4.5/5

Christina K. Couples - Confirmed reviews ALL

The hotel and the staff were great , my only concern was the lobby& the restaurant had a air freshener it was very strong as I'm very sensitive to the scent witch i couldn't have dinner or breakfast there, as it triggerd my asthma.

Dear Christina K., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neesta Tamang Guest Services Supervisor

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Other web-users rate our hotel

  • 964 reviews 9.4/10 Location
  • 1,012 reviews 8.3/10 Room
  • 894 reviews 9.1/10 Service
  • 49 reviews 5.1/10 WiFi
  • 534 reviews 8.8/10 Cleanliness
  • 502 reviews 8/10 Comfort
  • 263 reviews 8/10 Amenities
  • 226 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.