Hotel address223 Twin Dolphin Drive
94065 REDWOOD CITY
How to reach the hotelGPS :N 37° 31' 20.84'' W 122° 15' 38.31''
Contact the hotel
- Tel. (+1)650/598-9000
- Fax. (+1)650/598-9383
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Sofitel San Francisco Bay - hotel reviews in San Francisco
Hotel code: 0922
Accorhotels.com customer reviews in partnership with TripAdvisor
"You guys are good at what you do."
24th September 2013, DfromGalena, Galena, Maryland, USA
We had a great visit with you. Even though we only stayed one night, we were very impressed with both your facility and your service. The bell service and doorman were courteous and helpful. The concierge was very helpful in obtaining a rental car for us. It was very convenient for both pick-up or drop-off. Your staff is amazing. My work over the years has put me in over 2000 hotel night stays, and by far my experience with your hotel was the best. Kudos to the management and staff.Thank you.
23rd September 2013, Serge D, Montreal, Quebec, Canada
I had a great experience at the Sofitel. The location is excellent and the restaurant is five stars. The rooms are average but very clean. The bed is perfect and the internet is free. The people are very nice and the service is excellent.
"Review from Rex and Karen Soppet"
20th September 2013, Karex, Auckland Region, New Zealand
We were very impressed by all aspects of this hotel and the service we received. The hotel was an extremely relaxing and beautiful place to return to each day after a busy schedule sightseeing. We were especially impressed with the service received from David and Robert. They were both most helpful and curteous at all times. In saying that we were really impressed with all the staff and their helpfulness and would definitely recommend the hotel to others. The location is lovely although a little far from San Francisco city which made it a lengthy journey each day.
"49ers Season Opener at Candlestick"
15th September 2013, TravelingBug2014, San Francisco, California, USA
I was so impressed with this Hotel and it had the best smelling Lobby of any hotel I have ever stayed at. The service was excellent and they catered to your every need. They now have a loyal customer!
9th September 2013, heathercm84, Waterford, Michigan, USA
This hotel location was perfect as the office building I had to attend was less then half a mile away. Also the staff was extremely professional and polite, seemed they always went above and beyond. I felt very safe and well cared for. The rooms and main area's were very clean and well kept. I would recommend this hotel.
"Not The Best Experience - Average/Great Location & Property"
14th August 2013, FunTimes158, San Jose, California, USA
Hotel location was very nice, sleeping area of room was comfortable. Bathroom VERY small. Room was located adjacent to elevator - elevator was very noisy and annoying, basically listened to it all through the evening and into the morning (in spite of asking for a room away from the elevator). Restaurant service was fabalous and very accommodating.Had a problem with the billing and had to call (after checking out) and get it squared away in spite of calling it out when checking in. Issue was dealt with timely.View management response »
Management responseDear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the noise. If in the future you are coming to the Hotel, we will do our best to accommodate a quiet room.Thank you again for sharing your experience, and we hope you will give us another opportunity to better serve you in the near future.Sincerely,John HutarGeneral ManagerSofitel San Francisco Bay, California
"Elegant hotel, helpful and friendly staff."
12th August 2013, Suedvo, Seal Beach, California, USA
Beautiful boutique hotel with a very European flavor, right down to the treadmills that read in kilometers! The room was lovely and quiet and the small plumbing problem in the tub was fixed immediately. The staff (front desk, shuttle drivers, catering) was helpful and friendly and extremely professional. I would stay again and recommend without hesitation.View management response »
Management responseBonjour!The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments. I am thrilled to hear that the Front Desk has been efficient and assisted you quickly to fix the plumbing problem.It is really a great reward for all of us to see how deeply you enjoyed staying with us. We are delighted that you enjoyed our luxury service with French flair. Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay. Sincerely,John HutarGeneral Manager Sofitel San Francisco Bay, California
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.